I booked this hotel on booking.com
The price was really reasonable and on the offer it said I could upgrade to get dinner for a small extra charge. All reviews of the hotel said that this was great.
So I booked and arrived just before 6pm. When I enquired about the upgrade, I was told I was too late. I explained that I had booked due to the offer and I was told I can book a la carte.
The a la carte is much higher in price. Also as the hotel is in the back of beyond, 10-15 minute drive up a severe incline from the town, they haven't left me with much choice.
The hotel is located in a nice place. Wonderful views and my room is perfectly nice and clean.
The initial welcome into the hotel was unfriendly and then this was continued with a don't care attitude. Extremely disappointed in being missold.
Double checked text on booking.com and it definitely says you can upgrade and doesn't give any conditions. How requesting this upgrade before 6pm is too late, I have no idea.More
- Free Wifi
- Free Parking