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Reviews (1,983)
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Traveller rating
1,440
405
89
32
17
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All reviews fusion restaurant man made beach blue lagoon koala club pool bar separate toilet beautiful hotel star hotel short walk from the marina garden view walk in shower bottle of champagne bars and restaurants just returned from a week plenty of choice family holiday out of season
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Reviewed 4 weeks ago via mobile

This is our 6th stay at the hotel , our last visit was 6 years ago and it is still a delight to stay there . Its a top 5 star hotel with a friendly , warm family feel about it . All the staff from front of house , restaurant, bar , pool attendants, cleaners are always happy and chatty .
A special mention to Denyse who we have seen everytime we go and she always remembers our names , and Jose the bar manager .
My one and only criticism are the cocktails … they used to be out of this world, generous on size and alcohol content.
This time we noticed so much smaller , full of ice and not much flavour despite being on the hefty price side.
Id recommemd this hotel to everyone .. its a class act and i cant wait to go back next year !

Date of stay: August 2021
Trip type: Travelled with family
Thank Jd20102010
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Lovely hotel, would highly recommend. Food was outstanding although we only ate in breakfast and around the pool bar. My room was lovely, slight (and minor) issue, there were cups & kettle in the room but no teaspoons. Other than that outstanding room. The main desk were very accommodating and did their up most to get restaurants reservations. My only gripe was in the gym. For a high end 5star hotel the cardio equipment was old and wobbly. The floor was water stained and really for the size of the hotel the gym was small and inadequate. We moved to the Hilton post this hotel, much lower quality overall but had a fantastic gym in comparison. However I would come back as I did a couple of beach runs/played tennis in place of going in the gym. Would def recommend the hotel though don’t be put off by my view on the gym, it’s an observation for the hotel only.

Date of stay: August 2021
Trip type: Travelled with family
Thank Claire_F181272
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 August 2021 via mobile

I booked the hotel for October 2020 for 7 nights. Unfortunately due to Covid it was cancelled and the hotel did not give us a refund and said we would have to rebook. We re booked for July/ August 2021 as we were going to be joining family. We booked for 10 days instead of 7 and we were charged more then double for 10 nights as compared to 7. In fairness to the hotel it is beautiful and the staff are extremely accommodating. Although in our opinion it was definitely extremely overpriced. I would like to mention Rita in guest services, she was an absolute star. I am really sorry to say but this hotel is for people who like to pose. Don't go if you like a relaxed fun filled holiday .

Date of stay: August 2021
Trip type: Travelled as a couple
Thank 472NORH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 August 2021

We stayed at the Lake Spa Resort at the end of July 2021. We had a really good experience from the moment we arrived to the moment we left. Well actually, our experience started before we arrived as Joana from Guest Services helped us plan our trip in advance and booked all our trips and restaurants in advance and provided some really great suggestions for places to visit and eat. Shout out to all the staff and barmen who were all really pleasant and friendly and special shout out to Rita also at Guest Services. Bedrooms were very nice and clean and nice views from the Lake view bedrooms. The restuarants provide a nice variety of choice. Location wise, it's very close to the marina...6/7 mins walking.

Our kids needed to get a pcr test before we departed and we were able to have this done at the hotel which was super convenient.

Finally, the gym was pretty good with a barbell for doing squat, deadlift and benchwork. Although max weights available is 70kg.

Will definitely return!

Date of stay: July 2021
    • Value
    • Rooms
    • Service
Thank coolbreeze72
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 August 2021

We were underwhelmed by the rooms at first - bathroom is a sliding door by the bed etc BUT we really enjoyed our stay. The kids club staff are just so lovely. There weren’t enough children for our child to want to partake, but they really tried. It’s unfortunate how quiet it is as there just aren’t the kids around at the moment so she wasn’t as busy or entertained as normal.
Breakfast was ok. The pools are lovely. The loungers and beds are great and the food, drinks and staff at the pools are wonderful. Super really healthy options which makes a refreshing change from other similar places. Location second to none when it comes to beach and marina.

Two suggestions; 1) throw some lie lows into the pools and get the kids playing and mixing so parents can have a rest. Peddle boats on the lake would have been super. 2) Activities at the kids club - announce them around the pool to entice more kids to get involved or have the staff do some activities outdoors on the grass etc colouring / arts / crafts. We have one child and so it makes a huge diff if she gets to make little friends and have fun.

Date of stay: July 2021
Trip type: Travelled with family
Thank Mytravel2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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