Excellent service even before we arrived as I emailed questions which were answered quickly and effectively. All the staff were pleasant and helpful. Having a few different activities was perfect for the kids too with additional activities by the pool as well as table tennis, swimming And small park. There is also football pitch and tennis courts. Sun loungers was no problem for us but we used the pool morning and evening as we were out and about exploring in the day. Map of vilamoura and directions given by reception was fab. Helpful reception staff showed us to apartment, ensured we were ok and when we did have queries they were very helpful. All was quiet. One night there was some noisy people but they were told to be quiet by staff and they were quiet. Lovely quiet and calm location. Had no issues in restaurant and we were half board. The menu is marked with a clipboard next to items which require additional payment when half board and the additional charge is 5€. Vilamoura was not at all far, a pleasant walk and no issue for me with mobility issue and my 7 year old but taxis can be booked at reception if needed. Jafers supermarket was brilliant and very near... just down the road really. Quarteira is not a far walk either though bus is also easy enough and timetable for this is available at reception. The bus stop is near McDonald's so easy enough to find but you must read the front for where it is going and stick your arm out for it to stop! Cleaners came daily except Sunday- replenished loo rolls, emptied bins, made beds and cleaned through. Every other day towels were changed too. The one minor we found was that the snooker/pool table was out of order but no sign to say so we had put a coin in to use it but upon speaking to the staff they refunded the coin and apologised again nothing but helpful. We were very impressed with the location of the hotel and the friendliness and helpfulness of staff. Perfect for us all round.

Checked into this place and they did not have any record of our booking. Was made to wait in reception for over an hour. My wife asked for a room to change in as we had spent 7 hours traveling. We were made to change in a small toilet in the reception area. Once the 2 gentleman on reception found the booking we were told to comeback at 1 pm. Customer service from these 2 was shocking. The room we were given was 2121. I have uploaded some pictures. Not good at all. Housekeeping never came during our stay. The floors were filthy. The bath was stained. 20 years past its sell by date. Breakfast was really poor. Again customer service was terrible. Coffee was nice. Breakfast is continental and certainly lacked. Checkout process again terrible. Our pickup was booked for 6 pm. Checkout was 11 am. Again nowhere to change or shower before pickup. Handed our key in on checkout to a grunt from the receptionist. No thank you no would you like to return again nothing. Had to leave our luggage in main reception area for the day. All in all. The location is great but the hotel is grubby and 20 years out of date. I will certainly not be returning to this place.
BE CAREFUL. Only 10 photos uploaded but had another 10 to upload. Page only allows 10