The hotel is average and practical location for business / close to airport, but what was remarkable was the kindness of the staff!
Particular call or for Matei at reception whom welcome and help on a late flight night was so great! Staying here regularly for business for how welcome they make you feel after a long day of work or journey!
Dear Madam,
Thank you for taking the time to leave your review.
We are truly honored by your recognition of our commitment to outstanding service.
We are delighted that the warm reception from our team, particularly Matei, made such a positive impression on you. It is our highest priority to provide a welcoming and supportive atmosphere, especially after a long day's work or journey.
It would be a pleasure to welcome you back. Best wishes,
Florian Kretzschmar, General Manager
The hotel is below average the front desk staff was so unprofessional and uncooperative they were least bothered to ask for anything till we checked in this process took around 45 min after getting in the room its was not up to the mark here I am sharing the pics I won’t recommend this property to anyone
Dear Sir,
Thank you for taking the time to share your feedback.
We are sorry that you felt the level of service delivered was not that expected and rest assured that this critical feedback will be addressed with our team.
We hope that you will return in the future for a more enjoyable stay.
Kindest regards,
Monica Moya Amengual, Front office Manager
We were three members in a room as in Europe rooms are available for that . As soon as we reached hotel there were no amenities for three people by housekeeping and the third bed was broken. Even after asking at reception no help was forthcoming and the same thing was repeated the next day also.
The reception staff during night shift was quite disrespectful and rude and were not ready to help Indians out at all as the same thing happened with other Indian guests.
The overall stay was a nightmare as it was the only place in our Europe tour where this non professional attitude was shown.
Dear Guest,
Thank you for taking the time to provide us with your review.
We are truly sorry to hear about the issues you faced regarding the amenities and the third bed in your room. Our guests' comfort is of the utmost importance, and it is clear that we fell short in providing you with the seamless and enjoyable experience we strive to offer.
We are also concerned to learn about your dissatisfaction with the service provided by our night shift reception team. It is disheartening to hear that you felt disrespected, as we aim to treat all our guests with the highest level of courtesy and professionalism, regardless of their background or origin. We deeply value the diversity of our guests and are taking your comments seriously as we work to ensure that our hospitality is felt by all who stay with us.
Moreover, we understand that the overall impression of your stay was not what you expected, and for this, we offer our sincere apologies. We are committed to making sure all guests leave our hotel with positive memories, and it is clear that we have significant improvements to make.
We look forward to welcoming you very soon.
Best regards,
Monica Moya Amengual, Front office Manager
The location is excellent but with private car (not too far to motorway) or public transport (tram station with line to airport and city centre just in front of hotel). Many restaurants in area.
The rooms need desperately renewal, which is presently on-going; I hope it will be completed next time.
The staff was very helpful and kind when needed. Cleaning (cups for tea/coffee not cleaned on several occasion) of my room was not always satisfactory. A a complaint for improvement was done with reception.
Dear Sir,
Thank you for your feedback.
We are pleased that you found our staff to be very helpful and kind, reflecting the high level of service we strive to provide. It is great to hear that our easily accessible location contributed positively to your stay, with its connection to both the motorway and public transport options like the tram station right in front of our hotel, offering direct access to the airport and city centre.
We apologize for the aspects of your stay that did not live up to your expectations. We are currently in the process of a full renovation to update and enhance our facilities, which we hope will address your concerns regarding the need for renewal. Furthermore, we sincerely regret that the cleaning of your room, particularly the cups, was not consistently to our usual standard. We will follow up on this with our team to ensure that our commitment to cleanliness and comfort is upheld in every aspect of your experience.
Finally, we are delighted that you enjoyed the convenience of having numerous dining options nearby. Our location not only makes it easy to explore local restaurants but also places guests within a 10-minute walk from the lively center of Opfikon-Glattbrugg, enhancing the overall experience of staying at Novotel Zürich Airport Messe.
We hope we will have the opportunity to see you again in the future.
Best regards,
Monica Moya Amengual, Front office Manager
One of my worst stays.
- bad value for money (Almost $300 per night for a room which was worse than a basic bed and breakfast)
- poorly laid linen
- no toiletries
- no service! (Even they try to find excuse for not keeping your left luggage for few hours)
- extremely rude staff
- no airport shuttle
- construction work going on and the lift feels like a coffin!
- when I have feedback - no intent to hear to listen.
Will never stay in a Novotel. It looks they simply license their brand to anyone and have no quality control.
Dear Sir,
Thank you for taking the time to share your feedback.
We apologize for your stay not meeting all your expectations. We understand that the quality of the room and the amenities provided were not up to the mark, which is certainly not the standard we strive to achieve. We wish to assure you that guest comfort is our priority, and we are currently undergoing a full renovation to enhance our facilities and services.
Moreover, we regret to hear that our staff did not deliver the courteous and professional service we are known for. We take your comments seriously and are addressing them with our team to ensure that we maintain our high standards of service.
We are also sorry to hear about the inconvenience caused by the ongoing construction. Our aim is to improve our hotel without disrupting our guests' comfort, and we regret if this was not the case during your visit. While our airport shuttle services are available through an external partner, we apologize if this was not clearly communicated to you, and for any inconvenience you faced regarding luggage storage.
We hope that you will return in the future for a more enjoyable stay.
Kindest regards,
Monica Moya Amengual, Front office Manager
