Dear Sir,
Thank you for your feedback.

We are pleased that you found our staff to be very helpful and kind, reflecting the high level of service we strive to provide. It is great to hear that our easily accessible location contributed positively to your stay, with its connection to both the motorway and public transport options like the tram station right in front of our hotel, offering direct access to the airport and city centre.

We apologize for the aspects of your stay that did not live up to your expectations. We are currently in the process of a full renovation to update and enhance our facilities, which we hope will address your concerns regarding the need for renewal. Furthermore, we sincerely regret that the cleaning of your room, particularly the cups, was not consistently to our usual standard. We will follow up on this with our team to ensure that our commitment to cleanliness and comfort is upheld in every aspect of your experience.

Finally, we are delighted that you enjoyed the convenience of having numerous dining options nearby. Our location not only makes it easy to explore local restaurants but also places guests within a 10-minute walk from the lively center of Opfikon-Glattbrugg, enhancing the overall experience of staying at Novotel Zürich Airport Messe.

We hope we will have the opportunity to see you again in the future.
Best regards,


Monica Moya Amengual, Front office Manager

Dear Sir,
Thank you for taking the time to share your feedback.

We apologize for your stay not meeting all your expectations. We understand that the quality of the room and the amenities provided were not up to the mark, which is certainly not the standard we strive to achieve. We wish to assure you that guest comfort is our priority, and we are currently undergoing a full renovation to enhance our facilities and services.

Moreover, we regret to hear that our staff did not deliver the courteous and professional service we are known for. We take your comments seriously and are addressing them with our team to ensure that we maintain our high standards of service.

We are also sorry to hear about the inconvenience caused by the ongoing construction. Our aim is to improve our hotel without disrupting our guests' comfort, and we regret if this was not the case during your visit. While our airport shuttle services are available through an external partner, we apologize if this was not clearly communicated to you, and for any inconvenience you faced regarding luggage storage.

We hope that you will return in the future for a more enjoyable stay.
Kindest regards,


Monica Moya Amengual, Front office Manager

Dear Guest,
Thank you for taking the time to provide us with your review.

We are delighted that you appreciated the convenience of the tram station located next to the hotel, providing direct access to the city center and the airport.

We are sorry that your stay did not fully meet your expectations. We regret to hear about the misunderstanding regarding the airport shuttle service; this is indeed available through an external partner at a fee which we strive to communicate clearly. Concerning the comfort of the pillows and room condition, please accept our apologies for any discomfort experienced. We are currently undergoing renovations which will address these aspects and upgrade the overall guest experience. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest.

Our hotel's prime location offers the perfect starting point to explore the vibrant city of Zurich, with its numerous attractions and shopping opportunities. We hope to have the chance to welcome you back in the future to experience our improvements first-hand.

We hope we can welcome you back in the future.
Kind regards,


Monica Moya Amengual, Front office Manager