My experience here was horrible. The hotel rooms are dirty and covered in stains it was revolting. The tvs are old and the rooms are filthy. The reason we were put here was due to the rubbish airline Swiss airways DO NOT RECOMMEND. The bathrooms are dated and creepy. I was scared staying there. The only reason I am going it one star is because I can’t give it zero.
Dear Guest,
Thank you for taking the time to provide us with your review.
We are sorry that your stay did not fully meet your expectations. We understand that cleanliness is a fundamental aspect of a comfortable stay, and we regret to hear your remarks concerning the state of the rooms. Please be assured that our housekeeping standards are typically of the highest quality, and what you experienced does not reflect our usual practice.
We have taken note of your comments regarding the in-room TVs and can inform you that upgrades are part of our ongoing renovation efforts to enhance guest experience. Additionally, we recognize the importance of up-to-date and welcoming bathroom facilities and are addressing these aspects in our refurbishment plans.
We are committed to providing our guests with an inviting environment, and feedback such as yours is invaluable in our pursuit of continuous improvement. While we understand that this stay did not live up to your expectations, we are keen to showcase our dedication to guest satisfaction.
Our hotel is conveniently located next to a tram station, offering direct connections to the City-Center and ZRH Airport, which many of our guests find beneficial for their travel needs. We hope you had the opportunity to enjoy the ease of access to various attractions during your visit.
We hope we can welcome you back in the future.
Kind regards,
Monica Moya Amengual, Front office Manager
The hotel is in desperate need of renovation. The carpet was dirty all over. The TV looked about 20 years old. There was no kettle in the room (though there was a nespresso machine). No skin conditioners in the room. The curtains were very old. Food was okay. Would strongly advise against.
Dear Madam,
Thank you for taking the time to share your feedback with us.
We are sorry that your stay did not fully meet your expectations. We acknowledge your points regarding the need for updates and we are excited to inform you that a full renovation is currently underway to enhance our guest experience.
Nonetheless, we understand that the condition of the carpet and the in-room amenities such as the TV and the provision of kettles did not meet our standard of quality. We are addressing these details as part of our renovation. Our aim is to provide a comfortable and contemporary environment for our valued guests.
Furthermore, we take note of your comments regarding the bathroom amenities and curtains. It is our standard to ensure that all in-room facilities are up to the mark and we regret any oversight in this area.
Finally, we appreciate your neutral stance on our food offerings. Our GourmetBar strives to offer a diverse menu to cater to various tastes, and we hope to delight you with our culinary choices in the future.
Located next to a tram station, Novotel Zürich Airport Messe offers convenient access to both the City-Center and ZRH Airport, making it an ideal choice for travelers seeking both efficiency and comfort.
We hope we can provide you with an improved stay in the future.
Kind regards,
Monica Moya Amengual, Front office Manager
I stayed for a night before flying out of Zürich.
Observed three problems and it certainly wasn't not giving us a good experience.
1. Hotel is in the middle of a construction, Elevators wrapped up in construction paper and construction work happening around windows, makes you feel you ended up in a dingy place and I wouldn't even spend 100 euro for this. Not good for families until they complete this work. Stay away!!!
2. Bathroom sink plug was out and I had to keep it in place, yuck!! This was the first time I have seen this, total inconsideration towards guests.
3. Sofa bed was a joke. I have seen decent sofa beds but this was the worst ever. Metal planks could be felt and you are guaranteed a backache (after sleeping on that) for free, a complimentary courtesy staying at this hotel. Either change the sofa bed or simply don't advertise that.
Please stay away from this hotel. There are other hotels next ZRH
One star is for the location and proximity to ZRH
Dear Guest,
Thank you for taking the time to provide us with your review.
We are pleased that the proximity to Zürich Airport was a highlight of your stay, as our location indeed offers convenient access to the airport and city center via direct tram connections.
We are sorry that your experience did not fully meet your expectations. Our hotel is currently undergoing extensive renovations to enhance our guest experience, and we understand that the current appearance may not provide the most welcoming atmosphere. Additionally, the issues you encountered with the bathroom sink plug and the comfort of the sofa bed are certainly not up to our standard, and we sincerely apologize for the inconvenience caused. We are committed to providing a high level of comfort and service and regret that we fell short in this instance.
Novotel Zürich Airport Messe is ideally situated for both business and leisure travelers, offering easy access to the beautiful city of Zürich and its many attractions. We look forward to showcasing our newly renovated facilities upon completion.
We hope we can welcome you back in the future.
Kind regards,
Monica Moya Amengual, Front office Manager
The hotel is under renovation and we wernt informed in advance despite being a member. There is dust and dirt on floors. The hygiene was poor overall, even in dining areas. It’s a crowded hotel with less than required service staff. The only positive was - Convenient location - close to airport and tram and train stop.
Dear Guest,
Thank you for taking the time to provide us with your review.
We are pleased that you appreciated the convenient location of our hotel, with easy access to the airport and public transport.
However, we apologize for the inconveniences you faced during our ongoing renovations. We understand that the presence of dust and a less than perfect dining area can significantly impact your stay. Rest assured, we are taking your feedback seriously and have intensified our cleaning protocols, particularly in common areas. Moreover, we recognize that our service did not meet the high standards we strive for. We are addressing this promptly to ensure our team is well-equipped to manage peak times efficiently.
Nonetheless, we hope you had the chance to experience our beautiful terrace during your stay!
Monica Moya Amengual, Front office Manager
We stayed for 2 days. Everything perfect. Very cosy n spacious rooms Lovely breakfast and that too couple of Indian veg items made our day. Dinner was excellent as it was outsourced to Indian kitchen( courtesy SOTC). A nearby metro station is an added advantage
Dear Madam,
Thank you for taking the time to leave your review.
We are thrilled to learn that our spacious rooms provided a comfortable setting for your two-day visit, and that our breakfast selection, including vegetarian Indian options, was to your liking. It's heartening to know that the dinner service, enhanced by our collaboration with an Indian kitchen, was excellent and contributed positively to your experience.
The convenience of having a nearby metro station is indeed one of the attributes we pride ourselves on, offering ease of access to both the airport and Zurich's vibrant city centre. We are glad that this added to the overall satisfaction of your stay at Novotel Zürich Airport Messe.
It would be our pleasure to have you return on another occasion. Very best wishes,
Monica Moya Amengual, Front office Manager
