We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Angelo P
London, United Kingdom

Disappointing stay

1.0 of 5 bubblesReviewed 13 Apr 2024
We stayed in this hotel for a few nights when visiting Zurich. The over all experience in Zurich was great, Switzerland is a beautiful country and the people are the most friendliest I ve come across in Europe
I was very disappointed with the hotel, having worked in Hotels I know when I see poor maintenance. The room was dated, with a TV from the 80's (not a problem when your out all day, but when you want a bit of TV for the Kids, not great)
The bathroom was dirty, the grout had plenty of mould and generally looked unhygienic. One of our rooms had a bottle of alcohol broken, as usual the lady in reception disputed this was very unfriendly and unhelpful.
I don't think this hotel does justice to beautiful Switzerland.
Date of stay: April 2024
Room Tip: Very close to the airport and tram station, but far from Zurich main station
Trip type: Travelled with family
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Novotel Zurich Airport Messe, responded to this review
Responded 16 Apr 2024
Dear Mr Qu,
Thank you for taking the time to share your feedback.

It is heartening to hear that your overall experience in Zurich was pleasant and that you found the local populace to be welcoming.

We are, however, deeply disconcerted to hear about the aspects of your stay that did not meet your expectations. We strive to maintain high standards of cleanliness and upkeep, and it seems we fell short in delivering this experience for you. While we are gearing up for a full renovation in the coming year, we regret any inconvenience caused by the present condition of our facilities. In regards to the television set, our rooms are equipped with modern amenities, and we are surprised to hear about your experience. We also take remarks on the cleanliness very seriously, and although our team works diligently to provide a clean and comfortable environment, it appears that we have missed the mark during your stay. Additionally, we aim for excellence in customer service, and it is concerning to note your encounter at the reception; please rest assured this is not indicative of our usual standards.

We are grateful for your positive remarks on Zurich and hope these experiences have left you with fond memories of the city. Our team is committed to providing a high level of service and comfort to all our guests, and we sincerely hope we can demonstrate this to you upon your next visit.

We hope to be able to welcome you back on a return visit for an improved experience.
Best regards,

Monica Moya Amengual, Front office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    $295
  • Hilton
1.5 km from Novotel Zurich Airport Messe
Free Wifi
Restaurant
Premium Studio Suite
$208
  • Booking.com
  • Hotels.com
  • Expedia.com
    $208
0.4 km from Novotel Zurich Airport Messe
Free Wifi
Restaurant
  • Hotels.com
  • ibis Budget
    $173
  • Expedia.com
    $173
1.5 km from Novotel Zurich Airport Messe
Free Wifi
Lobby
$515
Book Now with Marriott Bonvoy
  • Booking.com
  • Hotels.com
  • Expedia.com
    $515
0.4 km from Novotel Zurich Airport Messe
Free Wifi
Restaurant
Sky Suite mit Terrasse
Get rewarded with One Key
  • Booking.com
  • eDreams
  • Vio.com
0.8 km from Novotel Zurich Airport Messe
Free Wifi
Restaurant
  • Hotels.com
  • Expedia.com
    $268
  • Trip.com
1.5 km from Novotel Zurich Airport Messe
Free Wifi
Restaurant
  • Hotels.com
  • Expedia.com
    $453
  • Vio.com
1.4 km from Novotel Zurich Airport Messe
Free Wifi
Free parking
Exterior view
  • Hotels.com
  • Expedia.com
    $242
  • Movenpick
    $242
1.7 km from Novotel Zurich Airport Messe
Free Wifi
Restaurant
  • Hotels.com
  • Vio.com
  • Agoda.com
0.5 km from Novotel Zurich Airport Messe
Comfort Double / Single Room
    1.6 km from Novotel Zurich Airport Messe
    Free Wifi
    Airport transportation
    View more hotels in Opfikon
    Reviews (1,496)
    Filter reviews
    1,496 results
    Traveller rating
    298
    635
    323
    138
    102
    Traveller type
    Time of year
    LanguageAll languages
    More languages
    Traveller rating
    298
    635
    323
    138
    102
    Show reviews that mention
    All reviews tram station the sofa bed free wifi convenient location city switzerland gym convenience
    Selected filters
    Filter
    Updating list...
    17 - 22 of 1,496 reviews
    Reviewed 2 December 2023

    We stayed here twice on a recent family trip to Europe. We began and ended our trip in Zurich, and stayed at this location for a total of 3 nights. The location is convenient for it's proximity to the airport, and it's very close to the train stop. The rooms were small, but no less than most European hotels. We traveled as a family of 4 (2 adults, 2 kids ages 7&6) and we were able to sleep comfortably at night. The staff was very friendly. Would recommend to others, and would stay here again

    Date of stay: November 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank ddmjr79
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotel- cmanager, Owner at Novotel Zurich Airport Messe, responded to this reviewResponded 4 December 2023

    Dear Madam,
    We would like to thank you for this review about your experience in our hotel.

    We're delighted to hear that you appreciated the convenience of our hotel's location to the airport and nearby train stop, ensuring a stress-free start and end to your travels. It's wonderful to know that our rooms provided a comfortable night's sleep for your family of four. Our team strives to offer warm hospitality, and we're glad that you found our staff to be very friendly.
    We look forward to the opportunity to welcome you back for another pleasant stay.

    We hope to have the opportunity to welcome you back on a future occasion.
    Best regards,


    Monica Moya Amengual, Front office Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 15 November 2023 via mobile

    I was welcomed by friendly staff and I was given a brand new renovated room.
    The hotel is undergoing an extensive and needed renovation.
    Bed was comfortable and the room itself felt cozy and calm.
    The hotel is directly located next to a tram station which makes it logistically easy to commute from and to Zurich airport

    Date of stay: November 2023
    Trip type: Travelled on business
    Thank Stephan L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotel- cmanager, Owner at Novotel Zurich Airport Messe, responded to this reviewResponded 15 November 2023

    Dear Sir,
    We appreciate the time you took to provide this review.

    We're delighted to hear that our staff's warm welcome made a positive impression and that you enjoyed the comfort and tranquility of your newly renovated room. It's also great to know that our location provided the convenience you needed for your travels to and from the airport.
    While we are pleased with your positive feedback, we also recognize the importance of the renovation you mentioned. Rest assured, this is part of our commitment to enhancing guest experiences and updating our facilities, ensuring that all areas of our hotel meet the high standards our guests expect and deserve.

    We hope to welcome you back soon!
    Best regards,


    Monica Moya Amengual, Front office Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 October 2023 via mobile

    Rooms badly need fixing! Marks on the walls, rusted lamp and rusted bathroom drains that didn’t work, hair dryer that went on and off, discolored tile caulking, no soap or shampoo in shower, only at the sink, and more. Certainly not worth $250 a night plus city tax! We were there for one night, and when we checked out, and listed our complaints, we were told just “My Apologies.” And then asked why we didn’t let them know at check in so we could change rooms! We’re we supposed to inspect the entire room on check in?!? No offer of lowering the rate, just a rude attitude. Never will stay at a Novotel again!

    Date of stay: September 2023
    Trip type: Travelled as a couple
    Thank lagunanina
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotel- cmanager, Owner at Novotel Zurich Airport Messe, responded to this reviewResponded 6 October 2023

    Dear Lagunanina,
    Thank you for taking the time to share your feedback.

    We are glad to hear that you found our location convenient for your stay. However, we are truly sorry to learn about the issues you encountered in your room. We strive to maintain a high standard of cleanliness and comfort for our guests, and it seems we fell short in this instance. Your feedback is valuable to us, and we will address these concerns with our housekeeping team to ensure improvements are made.

    Regarding the lack of soap and shampoo in the shower, we apologize for the inconvenience and will make sure to check and replenish these items more diligently in the future. We understand that our guests expect a certain level of quality for the rate they pay, and we are committed to providing a better experience moving forward.

    We hope we can provide you with an improved stay in the future.
    Kind regards,


    Monica Moya Amengual, Front office Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 September 2023 via mobile

    Excellent last minute stay due to flight issues getting home. Staff were friendly, helpful and understanding, really could not have done more for us in our situation.
    Rooms were spacious, smelt nice and clean. Beds were comfy and facilities in the rooms were great.
    Only minor improvements in my opinion to make our stay even better, kettle in room instead of just coffee machine hot water (gets hotter in a kettle for teas), normal breakfast tea in room and a robe would have been nice.
    Would highly recommend!!

    Date of stay: August 2023
    Trip type: Travelled with friends
    Thank AmzC88
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotel- cmanager, Owner at Novotel Zurich Airport Messe, responded to this reviewResponded 4 September 2023

    Dear Guest,
    Thanks for this review.

    We are delighted to hear that our staff provided friendly, helpful, and understanding service during your stay. It's great to know that you found our rooms spacious, clean, and comfortable, with useful facilities.

    We appreciate your feedback regarding the kettle and tea options in the room, as well as the suggestion for providing robes. We will take your comments into consideration for future improvements. Please note that our breakfast buffet offers a variety of options, and we are always looking to enhance our offerings based on guest feedback.

    We hope to welcome you back.
    Best wishes,


    Monica Moya Amengual, Front office Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 August 2023

    Poor standard compared to newly renovated Novotels. The hotel badly needs a renovation, especially the rooms and corridors. Room sink was blocked and badly stained. Bar and restaurant only opens a 6 pm. Breakfast is available in the restaurant until 10am. No shuttle service offered. The bed mattress was excellent....

    Date of stay: August 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank 190adrians
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotel- cmanager, Owner at Novotel Zurich Airport Messe, responded to this reviewResponded 4 September 2023

    Dear Sir,
    Thank you for commenting on your stay.

    We are glad to hear that you appreciated our comfortable bed, which is an essential aspect of a good night's sleep.

    However, we are sorry to learn about the issues you experienced during your stay. Our hotel is due for a renovation, which is planned to take place from September 2023 to June 2024. This will address the concerns you mentioned regarding the room and corridor conditions.

    As for the bar and restaurant hours, we appreciate your feedback and will take it into consideration for future improvements.

    Regarding the shuttle service, we do offer airport transportation through an external partner called CHECK-IN ALLWAYS. We apologize if this information was not clearly communicated to you during your stay.

    We would love to have you return in the future.
    Kindest regards,


    Monica Moya Amengual, Front office Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    View more reviews