Poor standard compared to newly renovated Novotels. The hotel badly needs a renovation, especially the rooms and corridors. Room sink was blocked and badly stained. Bar and restaurant only opens a 6 pm. Breakfast is available in the restaurant until 10am. No shuttle service offered. The bed mattress was excellent....
Dear Sir,
Thank you for commenting on your stay.
We are glad to hear that you appreciated our comfortable bed, which is an essential aspect of a good night's sleep.
However, we are sorry to learn about the issues you experienced during your stay. Our hotel is due for a renovation, which is planned to take place from September 2023 to June 2024. This will address the concerns you mentioned regarding the room and corridor conditions.
As for the bar and restaurant hours, we appreciate your feedback and will take it into consideration for future improvements.
Regarding the shuttle service, we do offer airport transportation through an external partner called CHECK-IN ALLWAYS. We apologize if this information was not clearly communicated to you during your stay.
We would love to have you return in the future.
Kindest regards,
Monica Moya Amengual, Front office Manager
Excellent location just outside Zurich near the airport. Good transport connections and we boarded a tram from just outside the hotel to Zurich City Centre. Excellent views enjoyed on the tram.
It's just 1 min away from tram station...the staff were very helpful and polite, in particular Front desk- Mohammed was Superb! Children playing areas are good
Dear Syedr957
Thank you for taking the time to share your feedback.
We are delighted to hear that you found our location convenient and appreciated the easy access to the airport and city center via tram. Our team, especially Mohammed, is thrilled to receive your kind words about their helpful and polite service. We strive to provide a comfortable and enjoyable stay for all our guests, and it's great to know that our children's play areas were a hit with your family.
We appreciate your feedback regarding the cleanliness and will address this issue with our housekeeping team to ensure a better experience for future guests. We are continuously working on improving our facilities and services, and we hope that you will give us the opportunity to serve you again in the future.
We look forward to welcoming you again.
Best wishes,
Florian Kretzschmar, General Manager
The room was OK, and the bed comfortable. However:
- air condition blows directly on you and is difficult to manage. There is only a thick blanket and no single fitted sheets, which makes it difficult to manage temperature
- light curtains were too short to block the light
- there is no restaurant on site, and the hotel does not do room service. The bar is only open from 6pm Services on site are minimal, but there are some restaurants and supermarkets at walking distance
- there is no shuttle to the airport. A cab fare will set you back 26CHF (flat fee), but there is a tram (4CHF) almost in front of the hotel
With his experience, I would book a hotel next to the airport with all services. This is cheaper, but not as good value when you add up everything.
Dear Guest,
Thanks for taking the time to comment on your stay at our hotel.
We are glad to hear that you found the room comfortable and the bed to your liking. Our hotel is indeed conveniently located near a tram stop, which makes it easy for our guests to access the airport and the city center.
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However, we apologize for any inconvenience caused by the lack of an on-site restaurant and room service during your stay. We do have a GourmetBar that serves a variety of dishes and is open from 6 pm on weekdays. As you mentioned, there are also several restaurants and supermarkets within walking distance from the hotel.
Regarding the airport shuttle, we do offer a shuttle service through an external partner called CHECK-IN ALLWAYS, which can be arranged for our guests' convenience.
Lastly, we appreciate your feedback on the air conditioning and the curtains, and we will take it into consideration as we strive to match all our guests' expectations.
The whole team hopes to welcome you back.
With very best wishes,
Florian Kretzschmar, General Manager
Location good
Station is like next Door , Staff ok nothing great
Buffet again average
They won’t let u check in before 3
Rooms are small but doable
Easily Accessible and affordable. Many trams are
Available easily
Use Swiss pass . Can be considered for a day or 2 Max
Dear Guest,
Thank you for this review.
We are glad to hear that you found our location convenient and appreciated the easy access to the tram station right next to the hotel. Our connection to Zurich Airport and the city center is indeed one of our key features, and we are happy that it made your stay more enjoyable.
However, we apologize for any inconvenience you may have experienced during your stay. We understand that the room size might not have met your expectations, but please note that all our rooms are designed to provide a comfortable and functional space for our guests.
As for the check-in time, it is set at 3 PM to ensure that our housekeeping team has enough time to prepare the rooms to our high standards. However, we do offer express check-in for guests who may need it.
Lastly, regarding the buffet, we are continuously working on improving our offerings and appreciate your feedback. We will take your comments into consideration as we strive to enhance our guests' dining experience.
We hope to see you again in the future.
Best wishes,
Florian Kretzschmar, General Manager
Double-bed with sofa-cum bed room sizes are very small. You hardly get space for walking. Food options were fine. They could learn some basic manners and hospitality. I got a call at 11:30pm when I was sleeping to come down to reception immediately and pay the tourism tax of CHF 5 per person. I requested them that it's too late can I pay tomorrow as it's not a big amount, however, the reception told to come down immediately and pay. Very bad hospitality and poor customer empathy. Firstly this should have been asked at the time of checkin only. Secondly, this is not the time to call a customer and disturb privacy.
Avoid this hotel.
Dear Rahulagg911
Thank you for taking the time to review your stay.
We are glad to hear that you found our food options satisfactory. Our location near the tram stop provides easy access to Zurich Airport and the city center, which many guests appreciate.
However, we apologize for any inconvenience you experienced during your stay. We understand that the room size may not have met your expectations, but please note that all our rooms are designed to provide comfort and functionality for our guests. Regarding the late-night call about the tourism tax, we apologize for the disturbance and any discomfort it may have caused. We will address this issue with our team to ensure better communication in the future. We always strive to provide excellent customer service and hospitality, and we will take your feedback into account as we continue to improve.
We hope to be able to welcome you back on a return visit for an improved experience.
Best regards,
Florian Kretzschmar, General Manager
