Name: Good value for money. Good connection to the airport and city center
Item: Novotel Zurich Airport Messe
Rating: 5
Author: Syed R

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swissroo

Melbourne, Australia

4099

Reviewed 19 July 2023 via mobile

Not really a 4 star hotel

The room was OK, and the bed comfortable. However:
- air condition blows directly on you and is difficult to manage. There is only a thick blanket and no single fitted sheets, which makes it difficult to manage temperature
- light curtains were too short to block the light
- there is no restaurant on site, and the hotel does not do room service. The bar is only open from 6pm Services on site are minimal, but there are some restaurants and supermarkets at walking distance
- there is no shuttle to the airport. A cab fare will set you back 26CHF (flat fee), but there is a tram (4CHF) almost in front of the hotel
With his experience, I would book a hotel next to the airport with all services. This is cheaper, but not as good value when you add up everything.

Date of stay: July 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,
Thanks for taking the time to comment on your stay at our hotel.

We are glad to hear that you found the room comfortable and the bed to your liking. Our hotel is indeed conveniently located near a tram stop, which makes it easy for our guests to access the airport and the city center.

.

However, we apologize for any inconvenience caused by the lack of an on-site restaurant and room service during your stay. We do have a GourmetBar that serves a variety of dishes and is open from 6 pm on weekdays. As you mentioned, there are also several restaurants and supermarkets within walking distance from the hotel.

Regarding the airport shuttle, we do offer a shuttle service through an external partner called CHECK-IN ALLWAYS, which can be arranged for our guests' convenience.

Lastly, we appreciate your feedback on the air conditioning and the curtains, and we will take it into consideration as we strive to match all our guests' expectations.

The whole team hopes to welcome you back.
With very best wishes,

Florian Kretzschmar, General Manager

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800amitj

Mumbai

4627

Reviewed 18 July 2023 via mobile

Not bad location wise

Location good
Station is like next Door , Staff ok nothing great
Buffet again average
They won’t let u check in before 3
Rooms are small but doable
Easily Accessible and affordable. Many trams are
Available easily
Use Swiss pass . Can be considered for a day or 2 Max

Date of stay: July 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,
Thank you for this review.

We are glad to hear that you found our location convenient and appreciated the easy access to the tram station right next to the hotel. Our connection to Zurich Airport and the city center is indeed one of our key features, and we are happy that it made your stay more enjoyable.

However, we apologize for any inconvenience you may have experienced during your stay. We understand that the room size might not have met your expectations, but please note that all our rooms are designed to provide a comfortable and functional space for our guests.

As for the check-in time, it is set at 3 PM to ensure that our housekeeping team has enough time to prepare the rooms to our high standards. However, we do offer express check-in for guests who may need it.

Lastly, regarding the buffet, we are continuously working on improving our offerings and appreciate your feedback. We will take your comments into consideration as we strive to enhance our guests' dining experience.

We hope to see you again in the future.
Best wishes,

Florian Kretzschmar, General Manager

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rahulagg911

Chandigarh, India

52

Reviewed 21 June 2023

Poor customer Service & bad hospitality

Double-bed with sofa-cum bed room sizes are very small. You hardly get space for walking. Food options were fine. They could learn some basic manners and hospitality. I got a call at 11:30pm when I was sleeping to come down to reception immediately and pay the tourism tax of CHF 5 per person. I requested them that it's too late can I pay tomorrow as it's not a big amount, however, the reception told to come down immediately and pay. Very bad hospitality and poor customer empathy. Firstly this should have been asked at the time of checkin only. Secondly, this is not the time to call a customer and disturb privacy.

Avoid this hotel.

Date of stay: June 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Rahulagg911
Thank you for taking the time to review your stay.

We are glad to hear that you found our food options satisfactory. Our location near the tram stop provides easy access to Zurich Airport and the city center, which many guests appreciate.

However, we apologize for any inconvenience you experienced during your stay. We understand that the room size may not have met your expectations, but please note that all our rooms are designed to provide comfort and functionality for our guests. Regarding the late-night call about the tourism tax, we apologize for the disturbance and any discomfort it may have caused. We will address this issue with our team to ensure better communication in the future. We always strive to provide excellent customer service and hospitality, and we will take your feedback into account as we continue to improve.

We hope to be able to welcome you back on a return visit for an improved experience.
Best regards,

Florian Kretzschmar, General Manager

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nilimapimpalapure

Bhopal, India

3934

Reviewed 5 June 2023 via mobile

Old hotel Needs renovation

The location of the hotel is perfect , close to the airport with the tram station just outside. However the restaurant was closed and it was difficult for us to get lunch or dinner. The rooms and bathrooms are old and run down and needs renovation. The staff was friendly but Hotel not upto Novotel standard .

Date of stay: May 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Nilimapimpalapure
We appreciate that you took the time to share your experience with us.

We are glad to hear that you appreciated our convenient location and the friendly service provided by our staff. Our proximity to the tram station indeed makes it easy for our guests to travel to and from the airport and the city center.

We apologize for any inconvenience you faced during your stay. We understand that our facilities may not have met your expectations, and we would like to inform you that a full renovation is planned from September 2023 to June 2024. This will address the concerns you mentioned and ensure an improved experience for our guests. As for the restaurant, it is temporarily closed on weekends, but we hope you were able to enjoy our GourmetBar during the weekdays. We also appreciate your feedback on the breakfast buffet and will take it into consideration for future improvements.

We hope to welcome you back soon.
Best wishes,

Florian Kretzschmar, General Manager

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globalnex

Virginia

6194

Reviewed 6 May 2023 via mobile

Pathetic stay and service.

Checked in and, after settling in, realized that the AC was not functional. TV is not working, and the fridge is not working. No help. Management clueless. Have stayed in other Accor properties and this was the worst. Restuarant not operating as per timings nor the bar. The voucher received could not be be used. Rude Restuarant staff.

Room tip: Avoid this place

Date of stay: April 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest globales

We appreciate your review,

We are sorry for the inconveniences that you report, because they do not correspond at all with our standards of guest service that characterize us so much.

It is a pity that you left our facilities with those feelings.

We would like you to give us the opportunity to receive you again in one of our facilities and, in this way, to present you with the wonderful experience we are accustomed to offer.

Best Regards

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Good value for money. Good connection... - Novotel Zurich Airport Messe

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