Location good
Station is like next Door , Staff ok nothing great
Buffet again average
They won’t let u check in before 3
Rooms are small but doable
Easily Accessible and affordable. Many trams are
Available easily
Use Swiss pass . Can be considered for a day or 2 Max
Dear Guest,
Thank you for this review.
We are glad to hear that you found our location convenient and appreciated the easy access to the tram station right next to the hotel. Our connection to Zurich Airport and the city center is indeed one of our key features, and we are happy that it made your stay more enjoyable.
However, we apologize for any inconvenience you may have experienced during your stay. We understand that the room size might not have met your expectations, but please note that all our rooms are designed to provide a comfortable and functional space for our guests.
As for the check-in time, it is set at 3 PM to ensure that our housekeeping team has enough time to prepare the rooms to our high standards. However, we do offer express check-in for guests who may need it.
Lastly, regarding the buffet, we are continuously working on improving our offerings and appreciate your feedback. We will take your comments into consideration as we strive to enhance our guests' dining experience.
We hope to see you again in the future.
Best wishes,
Florian Kretzschmar, General Manager
Double-bed with sofa-cum bed room sizes are very small. You hardly get space for walking. Food options were fine. They could learn some basic manners and hospitality. I got a call at 11:30pm when I was sleeping to come down to reception immediately and pay the tourism tax of CHF 5 per person. I requested them that it's too late can I pay tomorrow as it's not a big amount, however, the reception told to come down immediately and pay. Very bad hospitality and poor customer empathy. Firstly this should have been asked at the time of checkin only. Secondly, this is not the time to call a customer and disturb privacy.
Avoid this hotel.
Dear Rahulagg911
Thank you for taking the time to review your stay.
We are glad to hear that you found our food options satisfactory. Our location near the tram stop provides easy access to Zurich Airport and the city center, which many guests appreciate.
However, we apologize for any inconvenience you experienced during your stay. We understand that the room size may not have met your expectations, but please note that all our rooms are designed to provide comfort and functionality for our guests. Regarding the late-night call about the tourism tax, we apologize for the disturbance and any discomfort it may have caused. We will address this issue with our team to ensure better communication in the future. We always strive to provide excellent customer service and hospitality, and we will take your feedback into account as we continue to improve.
We hope to be able to welcome you back on a return visit for an improved experience.
Best regards,
Florian Kretzschmar, General Manager
The location of the hotel is perfect , close to the airport with the tram station just outside. However the restaurant was closed and it was difficult for us to get lunch or dinner. The rooms and bathrooms are old and run down and needs renovation. The staff was friendly but Hotel not upto Novotel standard .
Dear Nilimapimpalapure
We appreciate that you took the time to share your experience with us.
We are glad to hear that you appreciated our convenient location and the friendly service provided by our staff. Our proximity to the tram station indeed makes it easy for our guests to travel to and from the airport and the city center.
We apologize for any inconvenience you faced during your stay. We understand that our facilities may not have met your expectations, and we would like to inform you that a full renovation is planned from September 2023 to June 2024. This will address the concerns you mentioned and ensure an improved experience for our guests. As for the restaurant, it is temporarily closed on weekends, but we hope you were able to enjoy our GourmetBar during the weekdays. We also appreciate your feedback on the breakfast buffet and will take it into consideration for future improvements.
We hope to welcome you back soon.
Best wishes,
Florian Kretzschmar, General Manager
Checked in and, after settling in, realized that the AC was not functional. TV is not working, and the fridge is not working. No help. Management clueless. Have stayed in other Accor properties and this was the worst. Restuarant not operating as per timings nor the bar. The voucher received could not be be used. Rude Restuarant staff.
Dear Guest globales
We appreciate your review,
We are sorry for the inconveniences that you report, because they do not correspond at all with our standards of guest service that characterize us so much.
It is a pity that you left our facilities with those feelings.
We would like you to give us the opportunity to receive you again in one of our facilities and, in this way, to present you with the wonderful experience we are accustomed to offer.
Best Regards
Priceline said breakfast was included, but the hotel said they did not have that information. The front desk staff in the morning was very rude and refused to provide breakfast despite us showing breakfast included with our reservation documentation.
