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mayamsp
Minneapolis, Minnesota

Sham Hotel Taking money under some fallacy of a nonsense policy

1.0 of 5 bubblesReviewed 24 Mar 2023
@Novotel Zurich Airport Messe at Lindbergh- worst policy ever! I booked a room today through Expedia March, 23 at 8 pm CST, for May 25/2023. I cancelled the booking at 10 PM CST. My booking is over 60 days ahead and they would not refund my hard earned money even when I cancelled the reservation within 3 hours of booking it. The hotel denied to refund any amount! And it is not even 24 hours, forget 24 it was 3 hours since I booked and cancelled the reservation.

They would not refund anything under their company policy. Well this is a unequitable and unethical policy, because there is absolutely no reason why you cannot refund someone's hard earned money if someone cancels a booking/reservation within 3 hours. What I call this policy is stealing money from people! Ridiculous. Do not book anything in this hotel! I hope you lose out customers and get all the negative reviews you deserve for these unfair polices.
Date of stay: March 2023
1.0 of 5 bubblesService
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    Reviews (1,497)
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    30 - 35 of 1,497 reviews
    Reviewed 15 November 2022

    This hotel needs renovation badly in order to match the price you pay.
    If you just look at the floors inside the room and in the entire hotel, you'll see how long it has been since the last renovation.
    I just looks and feels filthy. Stains on the carpets everywhere, stains in the toilets and sinks.
    The TV is probabely 20 years old and we found nail polish or lipstick on the walls from prior guests.
    If you pay around 170 CHF (or more) for a night plus 20 CHF for (outside) parking, you simply expect a lot more in a city like Zurich.
    Our "view" was a courtyard straight into an office building.
    I would NOT stay in this hotel again. No recommandation! Please renovate immediately!
    ... and the breakfast ... well, the basics are provided.

    Room tip: If you need to stay for max. 1 night in access to the airport - ok. Otherwise, stay away! Dirty, overpriced hotel.
    Date of stay: November 2022
      • Value
      • Location
      • Service
    1  Thank alfapower
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Monica Amengual Moya, Other at Novotel Zurich Airport Messe, responded to this reviewResponded 18 November 2022

    Dear alfapower,

    Thank you very much for commenting on your last experience at Novotel Zurich Airport Messe.

    We are sorry to read this comment as we have very high standards of cleanliness. We apologize in advance that the relevant department was unable to pass this on to you.

    Please be assured that I will look into this matter so that it does not happen again.

    We look forward to welcoming you back very soon.

    Best regards
    Monica Moya

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 September 2022 via mobile

    No room service, din even provide with the plates to room. Arrogant reception guys in the midnight when i got back to the room and asked for the plates to have my food in the room. And the said clearly we hav no room service at all. Terrible experience

    Room tip: Try a better place to say
    Date of stay: September 2022
    Trip type: Travelled with family
    2  Thank Innu R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Monica Amengual Moya, Other at Novotel Zurich Airport Messe, responded to this reviewResponded 10 November 2022

    Dear Innu R.

    Thank you very much for taking the time to comment on your last experience at Novotel Zurich Airport Messe.

    Innu R, we sincerely regret this review of our hotel where, if we may, we would like to mention that contrary to your assumptions, all teams work to a high standard of professionalism, in a caring environment.

    Regarding the cleanliness, I will inform the relevant department to take immediate corrective action so that all standards are met during your next stay with us.

    We are looking forward to welcoming you back.

    Best regards

    Monica Moya

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 September 2022 via mobile

    The location of the hotel was perfect. Transport was easily accessible. Close to a nice Chinese restaurant with great food. Rooms were clean and neat, no mosquitoes. Breakfast was not too great, limited choice of food. The staff very helpful and friendly.

    Date of stay: September 2022
    Trip type: Travelled with friends
    Thank Dreamer584660
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Monica Amengual Moya, Other at Novotel Zurich Airport Messe, responded to this reviewResponded 3 November 2022

    Dear Dreamer584660,

    Thank you for choosing Novotel Zürich Airport Messe and for taking the time to offer your feedback. We do hope to have the pleasure to welcome you back in the near future!

    Kind regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 September 2022 via mobile

    My partners flight had been cancelled to which the airline had arranged accommodation for him for an overnight stay to help cover any loss. Upon arriving at the hotel he was advised they had no rooms available & declared a “payment be made” for a room to be given. He had produced to them his invoice & confirmation of booking produced by the airline but was still denied any access. He was greeted by a gentleman working the night 17th Sep. He had to sleep on the hotel floor because the hotel refused to provide any rooms. He had asked for a glass of water due to the amount of travelling he had done & being so lethargic but was told instead to divert to & drink “toilet water” because their policy states they cannot offer any drinks as a hotel and that toilet water is drinkable. I am absolutely disgusted and appalled by the way he has been treated. We have never had such an experience with a hotel ever and I would never recommend such a place to anyone.

    Room tip: Avoid staying during any flight cancellations.
    Date of stay: September 2022
    Trip type: Travelled solo
    2  Thank Arim S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 22 August 2022

    We stayed at Novotel for one night. The hotel is in a perfect location between the city and the airport with easy access to both. Staff members are friendly and helpful. And there is where the positives end.
    The carpets in the corridors are dirty. The beds are uncomfortable. The shower area shows could do with a deep clean. The tv had a very bad signal and was very small. The bar and restaurant were closed. We also booked breakfast. By hot breakfast we didn’t expect rice, curry and roasted new potatoes, we had hoped for bacon, sausages and eggs.
    This hotel can do with a refurbish. In the current state you don’t get value for your money.

    Date of stay: August 2022
      • Value
      • Rooms
    1  Thank Koopy72
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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