My partners flight had been cancelled to which the airline had arranged accommodation for him for an overnight stay to help cover any loss. Upon arriving at the hotel he was advised they had no rooms available & declared a “payment be made” for a room to be given. He had produced to them his invoice & confirmation of booking produced by the airline but was still denied any access. He was greeted by a gentleman working the night 17th Sep. He had to sleep on the hotel floor because the hotel refused to provide any rooms. He had asked for a glass of water due to the amount of travelling he had done & being so lethargic but was told instead to divert to & drink “toilet water” because their policy states they cannot offer any drinks as a hotel and that toilet water is drinkable. I am absolutely disgusted and appalled by the way he has been treated. We have never had such an experience with a hotel ever and I would never recommend such a place to anyone.