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naa a
Accra, Ghana

Don’t mind staying there again

4.0 of 5 bubblesReviewed 20 Sept 2022via mobile
The location of the hotel was perfect. Transport was easily accessible. Close to a nice Chinese restaurant with great food. Rooms were clean and neat, no mosquitoes. Breakfast was not too great, limited choice of food. The staff very helpful and friendly.
Date of stay: September 2022
Trip type: Travelled with friends
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Monica Amengual Moya, Other at Novotel Zurich Airport Messe, responded to this review
Responded 2 Nov 2022
Dear Dreamer584660,

Thank you for choosing Novotel Zürich Airport Messe and for taking the time to offer your feedback. We do hope to have the pleasure to welcome you back in the near future!

Kind regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 September 2022 via mobile

My partners flight had been cancelled to which the airline had arranged accommodation for him for an overnight stay to help cover any loss. Upon arriving at the hotel he was advised they had no rooms available & declared a “payment be made” for a room to be given. He had produced to them his invoice & confirmation of booking produced by the airline but was still denied any access. He was greeted by a gentleman working the night 17th Sep. He had to sleep on the hotel floor because the hotel refused to provide any rooms. He had asked for a glass of water due to the amount of travelling he had done & being so lethargic but was told instead to divert to & drink “toilet water” because their policy states they cannot offer any drinks as a hotel and that toilet water is drinkable. I am absolutely disgusted and appalled by the way he has been treated. We have never had such an experience with a hotel ever and I would never recommend such a place to anyone.

Room tip: Avoid staying during any flight cancellations.
Date of stay: September 2022
Trip type: Travelled solo
2  Thank Arim S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2022

We stayed at Novotel for one night. The hotel is in a perfect location between the city and the airport with easy access to both. Staff members are friendly and helpful. And there is where the positives end.
The carpets in the corridors are dirty. The beds are uncomfortable. The shower area shows could do with a deep clean. The tv had a very bad signal and was very small. The bar and restaurant were closed. We also booked breakfast. By hot breakfast we didn’t expect rice, curry and roasted new potatoes, we had hoped for bacon, sausages and eggs.
This hotel can do with a refurbish. In the current state you don’t get value for your money.

Date of stay: August 2022
    • Value
    • Rooms
1  Thank Koopy72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 August 2022 via mobile

Stayed one night after an evening flight, arrived by rental car so no info on shuttle. Rooms are ok, average size, clean. Design outdated, especially public areas. Parking expensive - 12 hours cost 20chs. Good wifi. Very nice breakfast though a bit expensive at 29chs per person. Good option for airport hotels, but will probably not return otherwise.

Date of stay: August 2022
Trip type: Travelled with family
1  Thank dorab316
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monica Amengual Moya, Other at Novotel Zurich Airport Messe, responded to this reviewResponded 3 November 2022

Dear dorab316,

Thank you for choosing Novotel Zürich Airport Messe and for taking the time to offer your feedback. We do hope to have the pleasure to welcome you back in the near future!

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2022

(+) Breakfast, free wi-fi, nice staff, pleasent lobby, charging point EVAPASS (if you charge your car there is no parking fee. We learned it after paid 2 days parking fee🥲)
(-) High price for car parking, Sofa bed is very narrow and uncomfortable.

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Neso
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monica Amengual Moya, Other at Novotel Zurich Airport Messe, responded to this reviewResponded 3 November 2022

Dear Neso,

We are delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your wonderful review. We hope to see you return to stay with us again soon!

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2022

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monica Amengual Moya, Other at Novotel Zurich Airport Messe, responded to this reviewResponded 3 November 2022

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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