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All reviews helsinki airport office building mackerel finn air third floor room was clean and comfortable between flights one night checking out night's sleep key card recommend this hotel minute walk air con next morning buffet breakfast two nights
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Reviewed 13 October 2018 via mobile

Nice new airport hotel just a couple of minutes walk from the airport terminal. Large stylish lobby, friendly service, ok room and bed, fresh black & white bathroom. The only weird thing is the third floor entrance next to the Finnair’s office, but there are good signs to the hotel entrance.

Stayed: October 2018, travelled on business
Thank EnnaP7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnneK4248, Front Office Manager at Scandic Helsinki Airport, responded to this reviewResponded 4 weeks ago

Dear Enna,

Thank you for your stay and feedback.
I'm glad to hear that you had a great visit with us and that you found so many nice things during your time here.

Have a great rest of autumn & Hopefully see you again soon!

Best regards,
Jessica
Duty Manager
Scandic Helsinki Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2018

We arrived in HEL from Greece at around midnight and weren't scheduled to fly to Heathrow for another six hours, so rather than try to grab some sleep in the terminal, we decided to rent a room at the Scandic. Because we were tired, we had to ask for directions, but you basically just step out of the Arrivals terminal and turn right; you'll soon see the signs. It's about a five-minute walk, mostly covered. Once you reach the building, you take a lift to the lobby. Despite the late hour, the desk clerk was cheerful and efficient and got us up to our room quickly. The room was modern Scandinavian in design, with ample and variable lighting. Everything was spotlessly clean and with the soundproofing, you would never guess you were at an airport. Bed was firm and comfortable. Bathroom was full-sized and even had a nightlight -- always a real plus over harsh overhead lighting at three in the morning. By the time we were up and ready to go at five in the morning, the breakfast buffet had been up and running for a couple of hours. From yogurt and fruit to mackerel and fresh bread and cheese, everything was fresh and well-presented. A little sleep, a chance to shower and eat, really helped power us through two long days of travel.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnneK4248, Front Office Manager at Scandic Helsinki Airport, responded to this reviewResponded 4 weeks ago

Dear Heather,

Thank you so much for your lovely feedback concerning your stay in Scandic Helsinki Airport.
I'm happy to hear that you got some time to relax our comfy beds and tasty breakfast treats before your next flight.

Have a nice rest of the autumn & Hopefully see you soon again!

Best regards,
Jessica
Duty Manager
Scandic Helsinki Airport

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Reviewed 2 October 2018

A fairly acceptable hotel spoiled by diabolical slow service in the restaurant. Suspect that Marcus from Manchester was there the same night as us - unless the hotel have slow service as a policy. A bowl of soup took about an hour to arrive and the main course half an hour after that. We skipped dessert as there was not enough of the night left.

  • Stayed: September 2018, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Charlie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnneK4248, Front Desk Manager at Scandic Helsinki Airport, responded to this reviewResponded 10 October 2018

Dear Charlie R,

Thank you for your visit and review.

I am very sorry to hear about your experience in our restaurant. We definitely do not have slow service as our policy. Experience that you described was not on the level where it should have been. I will also forward your feedback to our restaurant manager.

Hopefully other parts of your stay went well.

Have a nice autumn!

Kind regards
Wilma
Duty manager
Scandic Helsinki Airport





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Reviewed 30 September 2018

The hotel is reached by a 5 minute walk from the Arrivals level of the Terminal building. Though covered, much of the walk is outside so will be a bit cold in the Winter. There is a lot of building work going on around the hotel, so it is possible that eventually it will be a totally internal walkway.

The hotel is located in an old Finn Air office building, and many of the floors are still shared with aviation related companies. The hotel reception is on the third floor, and this was quick and efficient.

The layout of the room was a bit strange, as the door opens onto the bathroom wall, and then has the mini bar to the left of it, so it is tricky to manoeuvre your cases into the room. This is not helped by the fact that the key card holder, which allows the lights to work is located behind the door, so you scrabble around in the dark to find out how to get the lights on. The room itself was quite small, and had very little storage space, but as most guests would only be there for a night, I guess that's not a problem. The bed was comfortable, but there is a light above the toilet that is impossible to turn off, so the light was coming through the a gap in the sliding door and reflecting off a full length mirror in the main room, making it too bright. Luckily I managed to change the angle of the mirror to stop the reflection, but it would have been better if the light could be turned off, and the door closed properly. I also found it impossible to turn off the air con, that was blowing cold air, even though I had turned the temperature gauge up.

There is a restaurant on the third floor where breakfast is served, and also for meals at other times. I thought I would have dinner there one night, but after having waited over 50 minutes for the meal, and then getting a tiny dish that took a couple of minutes to eat, I wish I hadn't bothered. The staff were apologetic, but that didn't get back the lost time. I would recommend heading back into the terminal and using one of the restaurants there, or there is a well equipped small supermarket also there, that sells a wide variety of food and drinks.

There is a gym on the 1st floor, which seems to be located in an old storage room, it takes quite a few corridors of walking to find it.

  • Stayed: September 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Marcus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnneK4248, Front Desk Manager at Scandic Helsinki Airport, responded to this reviewResponded 10 October 2018

Dear Marcus L,

Thank you for your stay and for taking the time to write us this feedback.

I am sorry to hear about your experience in the restaurant.

It is nice to hear that you did like our welcoming reception and the comfortable beds in our rooms.

I hope that you will visit us again in the future.

Have a nice autumn!

Best regards
Wilma
Duty manager
Scandic Helsinki Airport

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Reviewed 18 September 2018 via mobile

We’ve been on the road, trains, bus, tram, plane, boat and feet for a month. It was great to fly to Helsinki and spend a 4 hour layover here. Kindness, happiness, great furniture, plenty of places to sit WITH NO ARMRESTS! Landing was so smooth and ALL THE TREES blew me away. Lakes and islands too! I’ve got to come back for a real explore.

Stayed: September 2018, travelled as a couple
Thank cellofool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnneK4248, Front Desk Manager at Scandic Helsinki Airport, responded to this reviewResponded 2 October 2018

Dear cellofool,

Thank you for your visit and nice comments about our hotel and Helsinki.

I am very happy to hear about your great experience with us.

We hope to have you soon again in Helsinki!

Sunny regards
Wilma
Duty manager
Scandic Helsinki Airport

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