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All reviews across the river private pool main pool beach resort total relaxation general manager excellent food through luxury escapes local area special thanks stayed nights food and beverage relais chateaux every guest attention to detail fresh fruit highest quality
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Reviewed 26 October 2018

I am here with my Husband, cousin and her husband to celebrate my birthday.
This hotel is amazing, I have never stayed at such a small resort ( only 14 villas). The attention to detail is second to none, all of the staff know your every need and they really do want you to enjoy your stay. It seems like there is about 5 staff to every guest even though I think it is actually only 2-3 per guest,
The villas are large and beatifully kept, the bed is the most comfortable bed I have ever slept in. All villas have their own pool but to be honest we only ever used ours once as the main pool is in such a beatiful setting that we always ended up there. There are plenty of beds so never any trouble getting one.
If there was any downfall with this hotel it is that it is in the middle of nowhere but the hotel does run a shuttle bus daily to town.
As beautiful as this hotel is. it is the staff that make this place so wonderful, every single member of staff are so friendly, you are really made to feel special here.
All the four of use would like to give a huge thanks to all of our waiting staff but and extra special thanks to Ying,Rasi, Nam, Koy and Aoy, they served us with a smile every day and don’t think we will get better service ever again !!!!
On my birthday the maid had done a beautiful message on my bed from petals and towels and when we went to dinner that evening they had made our table up special for us, they also brought me out a cake and I had the best “ Happy birthday “ sung to me from all of the staff accompanied by the brilliant saxophonist that playes every night while we are having dinner.
The food is lovely as well, the fruit in the mornings is a work of art, every piece of fruit sculptured. The chef pops our daily to see that everything is ok. Another small criticism is they have run out of the bottles of wine that we were drinking a few times.
And finally we would all love to thank Juliette from Guest relations, a lovely girl who has made sure she found us every day to make sure all was ok and whatever we have needed she has sorted out for us.
I have only seen a couple of bad reviews about this hotel but all I can say is these people must be professional moaners as it is not possible to stay here without having an amazing time.
A huge thanks to everyone at the hotel !!!!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Deb967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanakarn, Manager at Wanakarn Beach Resort & Spa Phuket Phang Nga, responded to this reviewResponded 27 October 2018

Dear Deborah,

Thank you for this lovely review that we have been delighted to read. We appreciate that you took the time to write such a detailed review while still at the Wanakarn. It seems like you had a birthday to remember and we are thrilled to have been able to make this a very special day for you.

It is great to see that you were pleased with the villa and that you were able to relax by our main swimming pool. We are also glad that you had a nice experience in the restaurant, and your compliments will be passed on to the staff. Friendliness is a core aspect of Thai hospitality so we are absolutely delighted that you were able to connect with our team members. We have taken note of your kind suggestions for improvements, which are greatly appreciated.

It was a great pleasure for all of us to meet you and to have you at the Wanakarn. We hope to welcome you once again at our beautiful property for more relaxing time by the swimming-pool.

Until then, we send you our warmest regards and wish you a lovely trip back to England.

The Management at Wanakarn

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Reviewed 24 October 2018 via mobile

We have just returned from this gorgeous resort. Everything we were promised we would find we received, and more! We cannot thank each and everyone of the staff who looked after us, at times, some struggled communicating to us however it was always done with a smile and upmost respect and having travelled many places around the world we are only too aware how hard it is for them, so thank you. Our Villa was stunning, beautifully furnished with the most comfortable oversized king bed we have ever experienced which was serviced twice a day. It was set amongst the lush canopy of trees and superb garden often hearing the many sounds from the local birds and even had the pleasure of seeing squirrels. We enjoyed many hours relaxing by our beautiful pool before going to the restaurant to have a couple of pre-dinner drinks before enjoying the 5 star dining experience offered by the incredible and extremely talented chefs and their teams. These amazing chefs and their staff did not disappoint with each meal we had from breakfast, lunch and dinner. Even though it is a short taxi ride to the nearest town to experience other local restaurants we were happy to stay in-house everyday as the food really was fine dining without the price tag, offering a fantastic selection of local and western food and at the end of each dinner service the chef would come out to make sure everything was to our satisfaction - little things like this shows that Matthew Barrie, General Manager (whom also introduced himself to us on our first day) cares about the guests and ensures they receive the best possible experience when visiting this amazing property. There is no request too great or small from the team at Wanakarn, we certainly did not want to leave and will look forward to visiting again.

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank Carolyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanakarn, Manager at Wanakarn Beach Resort & Spa Phuket Phang Nga, responded to this reviewResponded 24 October 2018

Dear Carolyn D,

Thank you for taking the time to post such a positive review. We really appreciate your kind comments about the property and the staff. Your feedback will be passed on to the team, in addition to the compliments you made while still at the Wanakarn.

Your lovely comments about the restaurant are much appreciated and will be passed on to the chef and to the restaurant staff; it is great to see that you enjoyed the service and the food. We are thrilled that you loved the gorgeous nature surrounding us and that you used our facilities such as the swimming-pool. Our aim is to deliver an excellent quality of service by taking care of all the details so that our guests can completely unwind, so it is great to see that you were able to do that.

It seems like you were delighted by your stay here and that you remember fondly your time in Thailand. It was our pleasure to welcome such lovely and kind guests as yourselves and we really look forward to seeing you again here at the Wanakarn.

Warmest regards,

The Management at Wanakarn

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Reviewed 15 October 2018

Wanakarn was everything we had hoped for and more. From check in to checkout it was faultless. It was a hidden gem and a perfect getaway to really unwind and relax.

A beautiful resort, our pool villa was sensational. It was so spacious, clean and very relaxing, especially the decor. You could easily spend the day chilling out in the villa and enjoying the room and pool, or by the resort pool or just chilling on the beautiful daybeds with a view of the river and ocean.

Our room was serviced twice a day, you always received a good night treat and water was always stocked up.

The fabulous bar and restaurant, where they serve breakfast, lunch and dinner, was such a warm environment, you became familiar with all staff and guests. It was very intimate. The food was an absolute delight and great range of choices if staying all week, we have 5 nights, which was not near long enough! You also had a wonderful view.

Wanakarn is quite remote, you are about a 15 mins cycle to the nearest town (each villa is provided bikes), so we spent our time taking advantage of being remote and spent our time on the resort. If you fancy Tennis there was also a court available, or a spa which had heavenly massages, best Thai massage ever!

The staff were exceptional from check in, housekeeping to restaurant staff, always loved to have a chat and nothing was too much, a special thank you to the bar staff for the best cocktails ever!

Upon departure we were pleasantly surprised with the gorgeous Mercedes to deliver us to the airport, along with a surprise gift from the team for our flight.

A huge thank you to the whole team and we highly recommend this resort for a stay to remember in Phuket.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank salschmidt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanakarn, Manager at Wanakarn Beach Resort & Spa Phuket Phang Nga, responded to this reviewResponded 18 October 2018

Dear Sally S,

We really appreciate that you took the time to write such a detailed review; thank you for all these lovely comments. We are glad to read that you have been able to relax and unwind in our little paradise.

It is great to see that you liked your villa and that you enjoyed using the pool, the spa as well as the bar and restaurant. It seems like all of our staff has done a great job and your compliments will be passed on to them. We always love to connect with guests and strive to deliver a high level of personalized service, which are both possible thanks to the small size of our property.

We are delighted to see that you have had such a wonderful holiday with us. We would be more than happy to welcome you back here for another relaxing experience.

Warmest regards,

The Management at Wanakarn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

Wanakarn Beach Resort is etched in my heart forever. My husband and I spent a wonderful 5 days being treated like royalty. The spacious villa with our own private pool, the custom made meals to suit our every need and the ever attention staff, who called us by our names are just a few touches which make this resort extraordinary. It is the perfect place to spent time with your loved one, to reconnect and enjoy the peace and quiet. A beak away from everything busy. The food was sophisticated, healthy and beautifully presented. The chef prepared a delicious personalised meal for our last night and Rasi, the ever attentive waitress, decorated our table to make our night extra special. We loved the bikes and cycled most days, even in the rain. The local beach is a fun 30 minute ride. The gym is well equipped and a great space to workout. We booked through Luxury Escapes and can’t fault their service either. Everything was wonderful, from the frozen fruit snack when our driver picked us up, to the hand made chocolates when we checked out. Perfect! We will return.

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank Mandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanakarn, Manager at Wanakarn Beach Resort & Spa Phuket Phang Nga, responded to this reviewResponded 10 October 2018

Dear Mandy B,

Thank you for leaving such a positive review on TripAdvisor. We really appreciate your comments and feedback as we always strive to deliver the best service possible. Be assured that your compliments will be passed onto the staff.

We are happy to see that you have enjoyed your time in the resort and in the restaurant. As we are a small property, we pride ourselves on getting to know our guests and delivering personalized service so it is great to read that our staff connected with you. We are glad to see that these details made your stay special.

It is also lovely to see that you have used the gym facilities and the bikes; it sounds like you have explored the area quite a bit. Next time you come, we will be delighted to give you more ideas on nearby places to discover.

Once again, thank you for this kind review and we greatly look forward to welcome you again at the Wanakarn.

The Management at Wanakarn

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Reviewed 30 September 2018 via mobile

After a wonderful trip travelling in India for two weeks, my husband and I decided to book 5 nights at Wanakarn Resort through Luxury Escapes. It was the perfect relaxing interlude before returning home.
We wish to thank the beautiful, attentive staff who made our stay so delightful.
The food was first class with superb presentation even accompanied by live music on a couple of the nights. Breakfast offered a wonderful selection of choice from fresh, delicious fruit to a full cooked breakfast, not forgetting the irresistible, croissants equal to any we've had in France.
A couple of rainy days didn't detract from our stay, it was the end of the monsoon season after all. We arranged for the Hotel driver to take us to Koh Lak to explore and visit The Tsunami Museum, he also helped us find a Pharmacy.
We enjoyed riding the bikes provided for us and ventured across the river to walk along the beach. We swam in the main pool and also our private villa pool.
Such a relaxing, fabulous experience, we will be back in the future but next time for longer.

Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank Gailsusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanakarn, Manager at Wanakarn Beach Resort & Spa Phuket Phang Nga, responded to this reviewResponded 3 October 2018

Dear Gail A,

Thank you very much for taking the time to write such a kind review. Your feedback is always very valuable to us so we can maintain an excellent level of hospitality.

Your compliments will be passed onto the staff. We are pleased to see that you liked the food and atmosphere in our restaurant; it is great to see that you have enjoyed the croissants freshly made by our pastry chef.

We are also delighted to hear that you have used the bikes to explore the surroundings of the hotel. You could also use our kayaks to go down the river, should you feel a bit adventurous next time you come.

Once again thank you for your review. We would be more than happy to welcome back such lovely guests are yourselves in the future!

The Management at Wanakarn

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