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Rachel H

Ski and chill

4.0 of 5 bubblesReviewed 12 Apr 2019via mobile
Le Parc hotel was so nice. The service was excellent, they're really kind and attentive. The room are well decorated and cosy. The buffet is great with a large variety of food. Last but not least the pool and the sauna were really so welcome after a long day of ski.
Date of stay: April 2019
Trip type: Travelled with family
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KatyA792, Gérant at SOWELL Hôtels Le Parc & Spa, responded to this review
Responded 23 Apr 2019
Dear Rachel H,

Thank you so much for your experience at the Parc Hôtel Briançon !
We will be pleased to welcome you once again !
Katy, Director
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,222)
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All reviews packed lunch recommend this hotel the hotel offers a mixed bag excellent location min walk serre chevalier toilet facilities basis ski slopes boxes cleaning
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Reviewed 19 August 2018

Let’s get the negatives out of the way first.
The Parc Hotel has a 5pm check in which is way too inconvenient for most travellers. Also most of the rooms aren’t serviced until late in the day which is also inconvenient if you are staying for several days. I can understand that both of these are designed to reduce costs by minimising the need for cleaning staff, but this is balanced against the convenience and comfort for guests.
Most staff were friendly and efficient. However, one or two were very dismissive in their attitudes and unhelpful. The receptionist at our check in was quite aggressive, particularly regarding the parking that I pre-booked. She also said that the bus to the old town left directly outside the hotel when in fact it left in an adjacent street. She made no attempt to be helpful.
Whilst the hotel is relatively convenient to those with cars wanting to visit Briancon, the neighbourhood drunks congregate in the park just outside and can make it unpleasant for those passing by.
For a relatively modern building, the rooms are fairly small and do not have air conditioning. This might be OK for winter, but in summer the rooms can be quite stuffy.
Now for the positives.
The hotel is reasonably well located from a couple of perspectives. It is near the base of the chairlift for skiers, hikers or mountain bikers. It’s near the bus stop to the old town. They also provide a voucher for free bus travel in the area.
The breakfast (or brunch as they call it) is pretty extensive, and whilst by no means, gourmet, is reasonably hearty. You can also take food away which is really convenient.
Whilst issues such as the lack of air conditioning or room sizes can’t be readily addressed, a more welcoming environment would make this a better hotel. More parking space would also assist.

Room tip: Higher floors might be a bit quieter, but you need to have windows open for ventilation. Make sure you book a car park if you need one.
Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank Mark S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katy A, Gérant at SOWELL Hotels Le Parc & Spa, responded to this reviewResponded 19 August 2018

Dear Mark S,

Thank you for your comment concerning your stay at the Parc Hôtel****.
Unfortunately the hotel is not equiped with air conditionning, and I know that it is a point that we cannot change. You need to open the window to get some fresh air but the hotel is located in the heart of the city and noises are part of it…
However, the brunch is well done so that you can pack up and take away your meal.
I will be glad to welcome you once again .
Katy, Manager

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Reviewed 19 June 2018

Everything appeared to be done on the cheap. One receptionist who didn't know what she was doing and that was the only member of staff we saw during our stay...! Breakfast was the only meal we chanced and it was very basic.

Date of stay: June 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank nemj2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SOLEIL V, Gérant at SOWELL Hotels Le Parc & Spa, responded to this reviewResponded 27 June 2018

Dear nemj2018,
The Parc Hôtel team is complete ( 4 persons ) so I am very surprised to read that you saw only one receptionnist during your stay !

Our brunch is not at all basic !! You have a large choice of dishes and you have the possibility to take it away !

Maybe you will come back another time at the Parc Hôtel to enjoy the brunch and our friendly staff !!!

Katy, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2018

We spent a night there on our way to Italy. The location is good (city center) but the parking is not free and limited number of spots. You have to walk for a free spot or pay for a public parking (to be considered in your night costs). We used the restaurant (more an cantine than a restaurant), for diner and breakfast with buffet service on both. you book more for quantity than quality (30€ per head for diner is a bit high).
So good place in family for ski but not for tourism if you look for something more nice.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Didier C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 April 2018 via mobile

Food was rubbish, 5 people in our party where sick in the week, plates and glasses always dirty.

Staff where very rude and not helpful, however 2 young lady’s, one with ginger hair and one with long blonde hair where very helpful.

Walls where paper thin so you could hear everything, boot room kept on each floor which isn’t helpful when it comes to noise.

Overall I would never stay here again purely because the staff where so poor and not to mention th ceiling in the canteen leaking all over the floor!

Date of stay: April 2018
Trip type: Travelled with family
Thank LB9555
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cyrielle C, Gérant at SOWELL Hotels Le Parc & Spa, responded to this reviewResponded 9 April 2018

Dear guest,

we are really sorry that you hadn't a good time in our hotel.

I am going to arrange everything according to your comment.

Best regards,

C. Christou

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Reviewed 5 March 2018

overall a great hotel. great location ie near a bus stop, walking distance into town and to the main lift to the mountain for the snow action. Food was good, dessert was excellent up to the usual French standard and all the staff were friendly and super efficient, service with a smile too. room was clean and wifi had good range throughout.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank thd007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cyrielle C, Gérant at SOWELL Hotels Le Parc & Spa, responded to this reviewResponded 27 March 2018

Dear guest,

thank you very much for your good comments on Trip Advisor. We are all happy that you had a great time at our hotel.

Hoping to see you next time,

Best regards,

C. Christou

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