Bad customer service.
Due to the fact that one of the guests is in the icu for covid we had to cancel our reservation. We already paid 3000 and more euros and the person on the phone (apperently a manager) didnt even let us talk, he was only repeating that we didnt comunicate anything before hand, thing that we did via booking.
Apart from the economical loss and and the lack of empathy from the personal, we had to feel sorry for the hotel because they were not able to rent out the apartment even though it was already fully paid.
Shame on you

A discrete hotel strategically located between the high and low town. My room was large well and nicely equipped and comfortable and would have been maybe even better than the 3stars level if it weren't for this extra bed taking most of the available free space and leaving only a very narrow passage around the bed, What a strange and bad idea!. Large and modern bathroom. Indifferent front desk.

We stayed in the 'Apartment with mountain views' which was not in the hotel as we thought but about two minutes walk away. For us this wasn't a problem as the apartment was superb and had a lovely charmed feel about it. We loved the character of the place: the wooden ceilings and floors; the soft lighting and tasteful furniture and fittings throughout. Close proximity to the ski lift (7/8 minutes walk) and restaurants for us was also a real bonus. We had a very comfortable stay and would certainly recommend the apartment to others.