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“Bland and overpriced - avoid”

Mr Brown Restaurant
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Description: Il Mr Brown Restaurant si propone come un locale unico nel suo genere, un ambiente accogliente, moderno e un design altamente ricercato e particolare. Adatto per chiunque voglia mangiare un boccone al volo, un'ottima pizza napoletana, un hamburger o lasciarsi deliziare dalla cucina di alto livello dei nostri chef. Il nostro staff e i nostri sommelier sapranno dedicarvi le attenzioni che meritate e soddisfare ogni vostra esigenza. La qualità è sempre messa al primo posto al Mr Brown Restaurant, i menù studiati fin nei dettagli e rinnovati ogni 3 mesi. Un locale ideale per famiglie, cerimonie, coppie, con una cucina mediterranea e proposte culinarie sempre eccellenti garantite dai nostri chef. Pulizia, cucine a vista e cortesia ci contraddistinguono. Troverete inoltre una grande enoteca con oltre 300 etichette di vino e birre artigianali per i più esigenti. Benvenuti nel nuovo mondo della ristorazione.
Restaurant details
Description: Il Mr Brown Restaurant si propone come un locale unico nel suo genere, un ambiente accogliente, moderno e un design altamente ricercato e particolare. Adatto per chiunque voglia mangiare un boccone al volo, un'ottima pizza napoletana, un hamburger o lasciarsi deliziare dalla cucina di alto livello dei nostri chef. Il nostro staff e i nostri sommelier sapranno dedicarvi le attenzioni che meritate e soddisfare ogni vostra esigenza. La qualità è sempre messa al primo posto al Mr Brown Restaurant, i menù studiati fin nei dettagli e rinnovati ogni 3 mesi. Un locale ideale per famiglie, cerimonie, coppie, con una cucina mediterranea e proposte culinarie sempre eccellenti garantite dai nostri chef. Pulizia, cucine a vista e cortesia ci contraddistinguono. Troverete inoltre una grande enoteca con oltre 300 etichette di vino e birre artigianali per i più esigenti. Benvenuti nel nuovo mondo della ristorazione.
Reviewed 17 January 2018

Overview: just don't even bother. Disappointing. The 'terrible' score is a reflection of the 'sides'...

Food: practically tasteless - as bland as bland can be, and served lukewarm. Just really pointless visiting really; honestly could have made a lot better at home. We had a meat/cheese board to share as a starter, then a salmon risotto and a steak for seconds. Plus one glass of red wine and a bottle of water. This little came to €90!!! Which leads me onto ....

Value for money: absolute rip off! Here's why...

Service: the waiters seemed very friendly and competent to begin with. However, when my boyfriend ordered his steak, the sneaky waiter asked him 'and which two sides would you like with that?' Of course, this suggests that the sides are included. Well imagine our surprise when the bill rocked up and we had been charged an extra €4 for a small side of lukewarm potatoes and €5 for some bland slices of courgette. Let me repeat, €90 for a shared cheeseboard, a salmon risotto, and a steak with some sides, one glass of wine and a bottle of water. This is not a gourmet restaurant by any means, it's a motorway restaurant and the prices need to be lowered to reflect the low-quality.

We won't be visiting again (and have told our friends not to) - there are many many better restaurants in the area.

    • Value
    • Service
    • Food
Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 588 reviews

Reviewed 14 June 2017 via mobile

This is a large restaurant with a lot of seating and at he same time it does feel like there is plenty of space. We had a large group and the server coped very well and explained what we needed explained in English. The dishes were all very good too. Every restaurant in this region was serving good food. Perfect place for a group dinner and the friendliness of the locals and the staff is really outstanding.

Thank 673patp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2017 via mobile

So much to say, not sure how to start but summary - AVOID AT ALL COSTS, there is so much better choice in the area!

On arrival at Mr Brown's we were greeted and shown to our table. Water and wine relatively quickly delivered after having to fight for our waiter's attention. Order process was a little complex - especially as it took quite a lot of explaining and back and forward to order a slightly modified burger (essentially a burger that would only have bread, meat and bacon).

Then things went downhill. We ordered one main course each for the 7 of us as we did not want the meal to go too late. From the first dish arriving to the last one, spanned over 25 minutes. The first dishes were pasta, a little over cooked but acceptable catering quality. Next arrival was a steak and fries - both cold, which was immediately returned) - amazingly the steak returned warmed up with same fries, also victims of oven or microwave attack. Next dish landing on a the table was a burger with extra bacon. This was slightly more obviously wrong as there was no meat only bacon between the bread.... another return which again raised a smile from the young but willing waitress but no apology. The burger again returned before the remaining 3 plates. The final 3 plates landed precisely 25 minutes after the first pasta plate - no really perfect family dining. The last 3 were fish dishes - 2 were ok but the gamberoni alla griglia with fries cold again.

This is all came to a head when we were asked "was everything ok" ....cutting a long story short: we said no and asked the waitress if we could speak to the manager. The waitress said there was no manager then found one when we insisted that on a Friday night one was certainly going to be there: the manager apologised but didn't really engage and then one of the owners turned up. I have not met a man with fewer skills in hospitality industry. He started with a completely unapologetic "there's always an unlucky table", followed with "when you have 200 covers covers 25 minutes across a service is perfectly reasonable" and then the guarantee of a zero star review "I don't understand your concerns" - the bill was paid without any offer of adjustment or even a please come and we'll do better.... simply a disaster and having met an owner who was adamant to prove the customer wrong rather that listen to the issues, I don't see this getting better.

And I haven't even mentioned yet that the beautifully expensive restaurant design (apparently 3.5m euro refurb, as the owner defensively pointed out) has not taken into account some noise reduction technology, that make it impossible to have a conversation and that - with everything else being perfect - would have given the place no more than a 3 star rating.

Interesting to note that out of almost 300 reviews, there are 25% "poor" and "terrible" - not a ratio to be proud of! - and that the owner reads them and comments on them. A constructive suggestion for the owner would be to get out of his office and start spending some time on the floor (rather than making it a policy to not engage with customers, as he proudly told us) to understand what is going wrong, try to develop some empathy for the paying customers and - more constructively - try and find solutions to the concerns raised.

Thank whiterabbitjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2017 via mobile

I didn't have a very enjoyable evening in this restaurant, first of all it's way too noisy for me and secondly the chips we ordered arrived after two minutes (before the drinks), stone cold and so we got them to remake them. Then my husband's pizza arrived after 6/7 minutes with the chips while mine just didn't show up. After 15 mins passed we asked the waiter about my missing pizza and he looked confused and went off to check. He came back a couple of mins later and said it would take about 5 minutes. It eventually arrived ten minutes later after my husband had already finished his. The pizza wasn't bad to be honest but I felt like I had to eat it quickly..... Not a great night. I seriously doubt I'll be back.

Thank cosybabes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
_Mr_Brown_Restaurant, Proprietario at Mr Brown Restaurant, responded to this reviewResponded 3 April 2017

Hello cosybabes, first of all thank you very much for your review.
I'm really sorry for the little delay of your pizza. Don't worry as you can have as much time as you want and spend it on our mr brown restaurant. No one should have eat quickly because eating is a sort of passion and in our restaurant we encourage the slow food mood. I think that the waiter or the cook have made some little mistakes in your case. Please we would really appreciate if you could come again in our Mr Brown and taste the rest of our menù. We invite you to reconsider it. I assure you that there will be no more silly oversights.
Thank you in advance

Mr Brown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 days ago via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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