If you’re looking for somewhere to sit in the street for free with no food to eat and dramatic live entertainment then this is the place to be. Witnessed staff being patronised and one even being fired on the spot, then the owner shouting at the parent of the young girl. He also took it upon himself to give a dramatic monologue in the street to me and my friends to tell us it was our fault we had waited 2 hours for food, since we ordered it separately. As if we were to know that the owner was deluded enough to make one meal at a time, even though we were clearly all together. I don’t think any other establishment has taken on this rule for good reasons of common sense. The customer service at Ricci’s is the worst I have ever came across, have you not heard of ‘the customer is always right’? You can’t expect to have good reviews when constantly deflecting your own mistakes onto your customers who arrive with zero expectation and still leave with a slap on the back of the hand.
Good luck on your journey of failure in the hospitality industry.
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