I booked a table for 9; 4 adults, 4 teenagers and a 10 year old for a special occasion. The waitress was an unsmiling, sullen girl and never really looked at us. The kids ordered goujons with sides and one adult ordered a mixed grill. A lovely waitress brought us our drinks order. Our meals came, except all the kids sides and the mixed grill and sides. We sat a while waiting for the rest and nothing came. We then asked about the rest of our food which apparently wasn't on the order. Apologies from the floor manager. So by the time the kids sides came, they had eaten their goujons already. The mixed grill came eventually. We then ordered deserts. They came except one. We waited and waited so I called Pam over and asked where the dessert was. She literally ran into the kitchen. The floor manager came to us and apologised again and said the missing dessert would be free. Pam came out and said the dessert would be free and "Do you still want it?" I went to pay the bill which was £195 and change. The girl asked was everything ok, as they do, and I replied No, the waitress was horrible, our orders did not come out properly and I wouldn't be leaving a tip.
I have been to better restaurants and if anything was amiss, they couldn't apologise enough and discounted meals etc etc. for the inconvenience. I suppose if I had pushed for it, I may have gotten more than one free dessert but to be honest the shine was taken off our celebration and we just wanted to leave. Have to say though that the food is very good. Just pray you don't get Pam as a waitress!
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