Delightful experience. Everyone we met with was delightful from beginning to end. An amazing location to watch the effect of bomb cyclone Èowyn as it passed over the area. They were very kind to offer a delayed checkout and all the time we wanted to sit in the bar/restaurant and enjoy the storm from safe viewing. The room was delightful and decorated in a fun and flamboyant manner. Beds were comfy and the room darkening shades perfect. Highly recommend.
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you had such a fantastic experience with us at Elephant Rock Hotel. It’s great to know you enjoyed the decor and how comfy the beds are!
Our team takes pride in providing attentive and friendly service, so your kind words mean the world to us. We truly appreciate your recommendation and can’t wait to welcome you back for another excellent experience soon!
Many Thanks,
Megan
Trainee Manager
This was my second stay at the hotel, and while I was excited to book the sea view bay window room, which is marketed as the best, I was left somewhat underwhelmed. To start with the positives, the hotel itself is lovely, and the staff are truly excellent. However, I found that the room I stayed in during my first visit was much nicer, particularly the bathroom, which felt more modern and comfortable compared to this one.
Unfortunately, the heating in the room was a challenge. The air conditioning unit wasn’t functioning, so the room was uncomfortably warm. We had to leave the windows open, which led to significant noise from outside. Additionally, the fridge in the room was very loud, so we ended up switching it off. To make matters worse, there was a draft under the door, which created a howling sound when we tried to cool the room down. While I understand the need for the hotel to keep guests warm during colder weather, the room’s temperature was far from a comfortable sleeping level, and we couldn’t adjust the radiators.
On a brighter note, the breakfast was excellent, as always, and the cocktails were delightful. We ordered a cheese board, which was beautifully presented, though some of the crackers were stale. Once we mentioned it to a member of staff, she promptly brought us fresh crackers and even added extra cheese, handling the situation brilliantly. The customer service was faultless throughout.
However, one small letdown was the check-out process. Nobody asked us about our stay, and in hindsight, I should have brought up these issues then. I don’t want this to come across as overly negative because the hotel as a whole is fabulous, but I was disappointed that this particular room didn’t meet the high standards I’d come to expect, especially considering the price. I hope these points can be addressed, as this is otherwise a wonderful place to stay.
This is a gem of a hotel. Booked a one night dinner B&B offer and what value for money.
The staff are warm, welcoming and attentive without being intrusive. The decor all around the hotel is quirky, but tastefully done and just beautiful. Our room was so lovely and the little note and chocolate gift left by staff was a nice touch.
Both dinner and breakfast were amazing.
I cannot recommend this hotel enough. The only complaint I would have is that I didn't book a further night, but that's purely my fault!
Thank you for taking the time to leave us such an amazing review. It is so great to hear that you loved our hotel so much. We are lucky to have such an amazing team that work hard to ensure that all our our customers have a great experience when staying or dinning with us. We will look forward to hopefully welcoming you back to stay with us again in the near future.
Many Thanks,
Megan
Trainee Manager
I stayed at Elephant Rock Hotel in December for a weekend away, and it was absolutely fantastic. The room was beautifully decorated with every feature you could want, including a great coffee machine, high-quality toiletries, and the most comfortable bed and bedding I’ve experienced. Everything was spotlessly clean, which made the stay even more enjoyable.
The staff were incredibly friendly and eager to help, ensuring every part of my stay was seamless. The food in the restaurant was outstanding, both during the evening and at breakfast. Every dish was prepared to an exceptionally high standard, and it really stood out as a highlight of the trip.
The hotel exceeded my expectations in every way, and I wouldn’t hesitate to recommend it. It’s the perfect spot for a relaxing and luxurious weekend getaway.
Thank you so much for your recent stay with us and taking the time to leave this brilliant review. Thank you for your kind comments on our decor and amenities in the room. We wanted Elephant Rock to be a great place to escape and relax with everything taken care of. We get wonderful comments on our bedding and want to provide the best night's sleep possible. Our housekeeping team are wonderful and I will be sure to pass your great feedback onto them.
We are very fortunate to have such wonderful and helpful staff who go out of their way for our guests. Thank you for choosing to dine with us during your stay - so great to read that the food was a highlight! I will be sure to pass this on to our team of talented chefs.
Thank you again for your stay and it is wonderful to read that we exceeded your expectations. We hope to see you again, do not hesitate to contact us if you are planning a future trip to Portrush.
Really smart hotel with great food, nice coffees, stylish cocktails and even a decent pint. Nothing seems too much trouble for the friendly staff. Defiantly worth a stay or visit for delicious food or drinks. Would highly recommend for a special occasion.
Thank you for your visit to Elephant Rock and for taking the time to leave us this kind review. We are so glad you took the opportunity to try our food, cocktails, coffee and pints! All the better to leave a thorough review. We are very lucky to have a wonderful team of kitchen and bar staff and I am glad to hear they made your stay. We hope to welcome you back to the hotel in the future. Do not hesitate to contact us if you are planning another trip to the area. Thank you again for this wonderful feedback.
