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Reviews (281)
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Reviewed 17 June 2018 via mobile

The room was small, dirty, and smelled awful. We had an empty shampoo bottle beside our bed, and the floors hadn't been swept. There was dirt splattered on the walls of the bathroom and kitchen area. We had very hard feather pillows even after I requested foam pillows. I gave them a card to charge instead of the one on file and they still charged the wrong one even after I asked if she got it fixed twice. The only good part was the night auditor was very pleasant and helpful with breakfast. I was highly disappointed! This was not Marriott standards!

Stayed: June 2018, travelled with family
Thank happymomma1208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2018 via mobile

We booked this hotel since the price was better than the other choices for our 6 night stay. We were house hunting so we knew we would be out of the room for most of the day. We had a late flight so we arrived after 11 PM. The first problem is the hotel is off the main roads and their sign is not illuminated so it is easy to miss. There are no restaurants in walking distance so a car is needed. The rooms are small with a bed, chair and a wall unit that includes a desk, TV stand with small fridge underneath and a few drawers. The bathroom has the bathtub and toilet in one room with the sink in a small alcove outside. The sink area was so small, there was no room for toiletries. The closet for hanging is also small with about 6 hangars. The rooms were clean and they updated the surrounds in the bath tub. The beds were comfortable. The next problem was the room we received, Rm 206, had a very noisy air conditioner, it rattled all night. We had checked in so late we just tolerated it. The next morning we told the front desk and they changed our room. 218 was much better. Breakfast was your usual fare of cereal, yogurt, oatmeal, bread for toast, make your own waffle and varying types of fresh fruit - grapes, melon, apples and bananas for the most part. They also served scrambled eggs, cheese omelettes, bacon and /or sausage. It served its purpose for something to eat before heading out. Staff was pleasant. For the price it served the purpose but probably will not return.

Stayed: May 2018, travelled as a couple
Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2018 via mobile

This property is very nice.We are here on vacation and so far our stay has been very pleasant The staff is very nice especially the general manager who had been there all day and half of the night. She's awesome!! The hotel is very quiet with no issues. We will make this out new hotel when we come to Hilton head.

Stayed: May 2018, travelled with family
Thank mrsfit1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2018

Stayed at this hotel during a trip from DC to Florida, and stopped off at Hilton Head on the way down. We had stayed at this hotel many times during trips to the Hilton Head area for pleasure, as well as junior golf events. On the several occasions we stayed here previously, the hotel was very good, including cleanliness, service and the free complimentary breakfast. When I checked in this trip, they gave me a room that was disheveled and untouched by housekeeping. I asked for another room and was given a handicapped room that was dirty and where the deadbolt lock would not work. On the 3rd try, I finally received a room that was in satisfactory condition. However, the hotel is not being maintained properly and has visible signs of uncleanliness. The common areas as well as the rooms are not being vacuumed properly, and the wood floors are not being swept. The structures in the rooms and common areas are showing visible signs of wear and are not being maintained. The service at the front counter is inefficient and slow and they seem to have trainees that are working on their own and not being provided assistance as needed. I'm very sorry to have to write this review. Until the situation is turned around, I will not stay here on future visits and will look for other hotel accommodations in the Hilton Head area until this hotel is fixed.

  • Stayed: May 2018, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank graybrigade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

Got the room off of Priceline. Probably will never do that again. Hotel is supposed to be recently renovated.

Have a double room. They have king sized bed sheets on a queen bed so they're probably going to come off during the night. Fit loosely and elastic is shot.

Entry and bathroom floors not swept and look as though they haven't been mopped in months. Can see water and dirt spots around toilet and other places.

Hallways not vacuumed.

Caulk mold in bathroom.

On 2nd floor. Hear 3rd floor and hallway on my floor. Paper thin walls.

Boxed AC.

Stayed: April 2018, travelled solo
Thank Charlotte W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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