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SALLYDOG52
Thornbury, United Kingdom

Handy clean hotel near airport and supermarket

4.0 of 5 bubblesReviewed 6 Aug 2020via mobile
Stayed here at end of cycling tour on our way to Bordeaux airport. Arrived to find reception unmanned and the wall mounted check in machine which dispensed keys not working. Had to wait over an hour to get in . Aided by another French speaking guest who phoned for assistance.
Room with kettle great . Cool . Air conditioning.
Sad about the difficult check in . Staff friendly and helpful.
Date of stay: August 2020
Trip type: Travelled as a couple
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    View more hotels in Gradignan
    Reviews (92)
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    3 - 8 of 92 reviews
    Reviewed 23 August 2018

    We did not originally book this hotel. We booked another via Booking.com and had it confirmed only to be told less than 24 hours before our booking that they had overbooked.
    This hotel is dreadful. The Receptionist on arrival was extremely rude and unaccommodating. The decor is laughable - like something out of the Hotel Inspector BEFORE she makes changes! They gave us one paper coffee cup between the 3 of us. The room was NOT large enough to accommodate a family. The lighting was inadequate. There was no bar, no restaurant, no facilities other than a vending machine with chocolate bars in it.

    To cap it all, we had to leave early the next day to catch our flight from Bordeaux and found that the exterior gate was locked. There are no staff on site at all and we were starting to panic. Then I noticed a small sign written in French that I managed to translate which said that the code to let yourself out is on the room key. What a farce!

    This hotel calls itself a "boutique" hotel and thinks that it is quirky. I love the idea of somewhere very individual and with character but this establishment does not achieve that. Appalling customer service too.

    Date of stay: August 2018
    Thank Tadsa
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 12 May 2014

    Located close to the motorway, this hotel provides a very good level of services : room clean and wide, staff friendly and taking care, good food for an evening dinner in the middle of a kind of industrial estate area. On a business point of view, this is the kind of place you may look for as a convenient travel stop

    Date of stay: May 2014
    Trip type: Travelled on business
    Thank Jerome95
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 14 April 2014

    I stayed here two nights on business, I arrived on a Sunday lunch time and everything was locked up and even though I had booked nobody was there initially, luckily a lady who I think was a cleaner turned up and let me in when she had found my booking.
    A very basic hotel, clean and comfortable, close to a main road but you couldn't hear any noise from it, the food in the restaurant was very nice and I couldn't fault the breakfasts either

    Date of stay: April 2014
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank LeicsLad74
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 12 September 2013

    We were leaving Portugal at 08:15 local time and arrived at 23:55 at the hotel, take a hot shower and a good night rest we woke up at 07:30.
    The hotel , bed bathroom, etc, were very good and clean. The breakfast is not that much but ok for a hotel with that size, less then 20 rooms I gues.
    It's near the highway and easily o find and has is own private parking area.
    The only thing is to manage on time o get there if you are stuck in a lot of traffic jams.
    Next year again.

    kind regards
    Jack

    Date of stay: August 2013
    Trip type: Travelled with family
    Thank Jack M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 September 2013

    Stayed in a triple room and the room was fine. It would have been nice to have more towels and more cups and drinks available. It felt like it was assumed it would be two adults and a child staying in the room and not three adults. However the room was quiet and had excellent black out blinds and would make an excellent stopover on a long drive. I need to make special mention of the really wonderfully kind woman on reception. She went out of her way to find out information for us and she was beyond kind to my daughter. Wonderful French hospitality.

    Date of stay: August 2013
    Trip type: Travelled with friends
    Thank shefftrip
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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