We did not originally book this hotel. We booked another via Booking.com and had it confirmed only to be told less than 24 hours before our booking that they had overbooked.
This hotel is dreadful. The Receptionist on arrival was extremely rude and unaccommodating. The decor is laughable - like something out of the Hotel Inspector BEFORE she makes changes! They gave us one paper coffee cup between the 3 of us. The room was NOT large enough to accommodate a family. The lighting was inadequate. There was no bar, no restaurant, no facilities other than a vending machine with chocolate bars in it.
To cap it all, we had to leave early the next day to catch our flight from Bordeaux and found that the exterior gate was locked. There are no staff on site at all and we were starting to panic. Then I noticed a small sign written in French that I managed to translate which said that the code to let yourself out is on the room key. What a farce!
This hotel calls itself a "boutique" hotel and thinks that it is quirky. I love the idea of somewhere very individual and with character but this establishment does not achieve that. Appalling customer service too.