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aine64934
Bordeaux, France

Recommend. Professional helpful staff

5.0 of 5 bubblesReviewed 26 Jan 2024
Satisfied guests👍.
Good stopover location off A63 UK -Spain travel.
(But our car sat-nav gave different name “comfort hotel?)
Gated car park not big, spaces at back.
Hôtel opposite 2 shops. Area looks ok.
Check in & out v good. Price value good. Didn’t have breakfast, expensive €14.
On-site restaurant good food.
Fair prices. Service excellent.
2 glasses wine, bread, 1 starter, 2 side salads, 2 main = €58
Beef Parmentier (cottage pie) good.
Dish of the Day Veal not so good👎
Think booked Superior as only 1 room left.
Spacious. Slept well in big comfortable bed. V quite in & outside hotel.
TV. Mini fridge. Coffee & tea making.
Nice looking sofa-bed with coffee table for extra comfort. Coded safe.
Excellent walk-in shower with on/off heater rad & turbo button to get rid of condensation.
Bar/lounge small, opposite reception & as a walk-through to restaurant.
Beer €8. Free display water & biscuits/fruit.
Winter visit didn’t try pool. Wooden surrounding in between restaurant & road!
We would be happy to return to this hotel & thanks to the staff👍
Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (406)
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    1 - 6 of 406 reviews
    Reviewed 20 September 2023

    Very nice hotel - better than expected, with friendly staff, free parking in the grounds, nice room and good facilities. Well recommended if you looking for something just outside Bordeaux, with reasonable pricing

    Date of stay: September 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank pablohombre
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Bruno Camy Sarthy, Propriétaire at Best Western Hotel Le Bordeaux Sud, responded to this reviewResponded 22 September 2023

    Dear Guest,

    You've said it all, and your sharing of your experience is our greatest reward.
    We take care of our guests with an eye for detail and individual satisfaction.

    Spacious, bright rooms, quality bedding, little touches and professional, dedicated staff,
    We are fortunate to have a free secure car park with 45 spaces and in the surrounding area there are over 200 secure spaces available.

    Thank you for underlining the good value for money of our services, we are very attached to it.

    The whole team will be delighted to welcome you back to Gradignan.

    Bruno,
    Owner and GM, Best Western Hôtel Le Bordeaux Sud 3*
    +33 5 56 75 20 00

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 August 2023

    Great welcome, good value for money. Staff were helpful and spoke their languages. Swimming pool is nice to cool off, nothing more. We stayed for one night and did not try the restaurant, menu didn't look appetizing.

    Date of stay: July 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank curd01
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 14 August 2023

    Please stay away from this hotel, the front desk people smell like they smoke 10 packages a day. They are outright rude and the room is filfthy. It is very far from the city center of Bordeaux which is a lovely city.

    Date of stay: July 2023
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank res l
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Bruno Camy Sarthy, Propriétaire at Best Western Hotel Le Bordeaux Sud, responded to this reviewResponded 16 August 2023

    Dear Sir,

    We are sorry to hear about your experience. We can't find a match for your name in our files, so we can't know the date of your stay to understand what may have happened.

    As for our location, you have this information as soon as you make your reservation. Our ideal location close to the main roads ensures easy access and peaceful nights.

    We are serious professionals who care about our guests and listen to what they have to say, and we are a team that welcomes them with pleasure.


    Bruno,
    Owner and GM Best Western Hôtel Le Bordeaux Sud 3*
    05 56 75 20 00

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 August 2023

    I booked a (not refundable) room+breakfast offer ; this was not taken into account at check in : only the room booking was considered.
    This hotel is in the middle of an industrial area where you can't go for a walk.

    Beds are good and room sound proofing as well

    Date of stay: August 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank 200cana
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Bruno Camy Sarthy, Propriétaire at Best Western Hotel Le Bordeaux Sud, responded to this reviewResponded 8 August 2023

    Dear Guest,

    Thank you for taking the time to share your experience with us. We are delighted to read that you enjoyed the comfort of the beds as well as the tranquility of the place.

    However, we are sorry for the misunderstanding regarding the offer that you saw on the chain's website, but did not actually book on it. Best Western has offers on its website, but you have to make a reservation there. Our hotel also has its own website and its own offers. We are sorry that you did not understand this.

    As far as our location is concerned, we are indeed situated in an industrial area, but this ensures that our guests have easy access to the main roads and quiet, peaceful nights, as you have seen.

    Nevertheless, we hope you had a pleasant stay with us.

    Bruno,
    Owner and GM, Best Western Hôtel Le Bordeaux Sud 3*

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 23 January 2023 via mobile

    Visited the hotel on a recommendation.
    Comfortable beds, pretty quiet.
    Car parking ok.
    Food ok, nice eggs at breakfast. Fresh orange squeezer.
    Outside pool was frozen out of season.
    A bit off the road to find - use sat nav.
    One to go back to again.

    Date of stay: October 2022
    Trip type: Travelled on business
    Thank Westlawns
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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