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Edward B
Weston under Penyard, United Kingdom

Could not have been more helpful

5.0 of 5 bubblesReviewed 27 Mar 2018
Overnight stay travelling from North of France to the South West. Very comfortable and clean room with an espresso coffee machine and complimentary bottle of Evian water. Excellent reception, they agreed to store my groceries in their fridge overnight and supplied an continental adaptor on request. Very good food in the restaurant both for dinner and breakfast, and reasonably priced especially the wine.
Date of stay: March 2018
Room Tip: Free use of spa for guests - be prepared
Trip type: Travelled as a couple
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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    Reviews (233)
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    14 - 19 of 233 reviews
    Reviewed 9 December 2017

    My husband had booked me an 1.5 hour massage with Cecile which was excellent. She definitely knows her business. The room was pleasantly decorated, good soundproofing and clean although the bed was hard and a tad uncomfortable. The evening meal was tasty and nicely presented, as was the breakfast. All the staff from reception to restaurant were charming and helpful. Downside to our stay, no decaffeinated coffee in our room or facilities for making a cuppa - very bad! The standard room is small and basic - hence expensive for what you get.

    Date of stay: December 2017
    Thank auntieshaz21
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 24 August 2017

    Travelling through Europe and happened upon this place.

    Modern and friendly but had a little feeling of being a massage parlour.. It wasnt.
    Rooms were large, and well appointed.. a little quirk as the bathroom wall were all glass with blinds. looked like a conservatory instead of a lavatory.

    Good value.. good staff.. see my review on the restaurant.. Not sure what came first.

    Date of stay: July 2017
    • Trip type: Travelled with family
      • Value
      • Rooms
      • Service
    Thank Sarah B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ComteDornon, Responsable relations clients at Logis Au Comte d'Ornon Hotel et Spa, responded to this reviewResponded 26 August 2017

    Dear Martin H,
    Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and are going to see your review on the restaurant. It's something our staff takes great pride in, so we value your feedback.
    We hope you will visit us again.
    Best regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 August 2017

    The hotel was very lovely but surprised to find in such an industrial area. The staff was very accommodating and they luckily had a kid play area next to the restaurant. It was obvious that they thought about families which was great.

    The reason I give the hotel an average rating is how below average the foot was. The menu was 19euros and with a 5euro supplement for fois gras, husband was greatly disappointed by the blandness of the starter. My salad as well was a thoughtless bowl of a few fruits and lettuce leaves. My fish dish had no character either.

    Breakfast as well was a bit dicey. One of my hard boiled eggs was obviously rotten and the baguette was so stale my daughter soaked it in her apply juice.

    With the total bill for the stay at 190 euros I wish we had stayed in my room and eaten the rest of our road-trip snacks and saved 90 euors for our dinner and breakfast.

    Alexis

    Date of stay: August 2017
    • Trip type: Travelled with family
      • Location
      • Rooms
      • Service
    Thank alexisferrisb
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 May 2017

    Stayed 2 nights, the hotel was lovely and very clean. Our room was on upper floor with new carpet the whole corridor and inside the room. Perhaps the room just been updated, freshly painted room. New shower but very small. Breakfast was good and dinner was excellent. There was coffee maker in the room. Asked for a kettle to make tea and got it right away with cups, spoons, tea and sugar. Quite a distance to Bordeaux but not difficult to find a parking garage at the museum or at the centre.

    Room tip: Second floor, room 108 and 109 were at the end of the corrodor.
    Date of stay: May 2017
    • Trip type: Travelled as a couple
      • Rooms
      • Cleanliness
      • Service
    Thank P_and_C2013
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ComteDornon, Responsable relations clients at Logis Au Comte d'Ornon Hotel et Spa, responded to this reviewResponded 25 May 2017

    Dear P_and_C2013,

    Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

    Best regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 March 2017

    Small, quiet, clean little hotel in Gradignan just off the Rocade (ring highway around Bordeaux) with friendly, helpful staff. It has an excellent chef and menu of French cuisine. Nice jacuzzi and sauna, plus spa services.

    I stayed for 8 days during a course at Bordeaux Sciences Agro University. Clientele is almost all French mostly business people. Staff speaks good English and is very obliging. Good option for lodging for courses or for a weekend stay.

    Date of stay: March 2017
    • Trip type: Travelled on business
      • Value
      • Cleanliness
      • Service
    Thank C F
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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