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Reviewed 6 March 2018

This is a very good hotel to stay at if you don’t want to be in the mess that is the middle of Auckland city. It is on the North Shore and has good views back to the city. There is a regular ferry service to the city and the hotel will organise a shuttle to and from the ferry if you need it.
A continental breakfast was included in a garden room space which was very good.
The room was comfortable with a kitchen, an extra area for dining and a desk space for your computer.
A few small details however have been overlooked - an old fitting in the shower recess had not been removed and you looked out the small bedroom window into the air-conditioner.

Date of stay: March 2018
Thank Malcolm G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, Manager at VR Takapuna, responded to this reviewResponded 9 March 2018

Dear Malcolm G,

Thank you for taking time to write a review of your recent stay. We were delighted to note that, you have enjoyed your stay with us and room facilities that we have available to our guests.

We were also pleased to know, you took an advantage of excellent view from our restaurant. The hotel definitely has a great vantage point in which to relax & enjoy the harbour views in your free time

We would be very happy to have another opportunity to welcome you back in near future.

Kind Regards,
Hotel Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2018

This is my 4th visit to this establishment, and I was lucky enough to get the last available room that day! I like this hotel, not only because of its location, (It is set in a peaceful environment, yet is within a heartbeat of the city) but also because of the wonderful staff. All staff are very welcoming, extremely courteous, and exceptionally helpful to deal with. The views from the sunset lounge are awesome - and because it is west facing, the name of the lounge says it all. I thought the inclusion of breakfast, return ferry tickets from Bayswater Marina to Auckland CBD, and the transfer shuttle to the ferry terminal were exceptional value. This is a wonderful place to stay as a traveller or for someone needing to do business in Auckland CBD without the hassle of inner city parking.

Date of stay: February 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank JudithC007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, Manager at VR Takapuna, responded to this reviewResponded 4 March 2018

Dear JudithC007,

Thank you for your amazing review! We are so thrilled to hear that you had very positive experience all the times with us. We are pleased and appreciated your kind word about our unique property and staff. We pride ourselves on our friendly and efficient staff and it is wonderful to hear that they assisted in making your stay more enjoyable each and every time.

It will be always our pleasure to welcome you to VR Takapuna hotel again. We hope to see you soon!

Kind Regards,
Hotel Duty Manager

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Reviewed 27 February 2018

WE came here after a bad experience in the CBD, our room here ws great, good size, Sunset lounge was great, we had a wine on the deck and stayed until after it shut, they were very helpful. Breakfast provided in the morning, but we upgraded to a cooked, excellent value for Money

Date of stay: February 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank RichardvG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, Manager at VR Takapuna, responded to this reviewResponded 4 March 2018

Dear RichardvG,

Thank you for your fantastic review. We were delighted to hear you enjoyed your stay with us, particularly room facilities and the Sunset Lounge restaurant. Our location is so great with a spectacular view of Harbour. We were also pleased to hear you enjoyed a great start in the morning with upgraded breakfast in ‘Garden Bistro” Restaurant.

We look forward to seeing you again on your next visit to Auckland.

Warm Regards,
Hotel Duty Manager

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Reviewed 22 February 2018

Good hotel with a very friendly and helpful staff.Located close to bayswater ferry station. To go to the city have to take the ferry. 10mts across the bay. By taxi too far and expensive.Very good rooms.spacious.Can cook every thin is there including a washing machine.Breakfast is nothing much.Very poor TV selection. DO NOT MISS THE LAST FERRY. Finding a taxi to go to bayswater is impossible.

Date of stay: February 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank aselap568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, Manager at VR Takapuna, responded to this reviewResponded 25 February 2018

Dear aselap568,

Thank you for taking the time to share your experience. It is great to hear that you like the hotel & its facilities that available to our guest.

Our location has the positive attribute of being over the shore, away from the hustle & bustle of the CBD, making it a quieter environment with stunning view of Harbour and Auckland CBD. We are very glad to hear that you had a very positive experience and embraced what we offer here at our property. Great rooms, Great price, Great location.

Thank you again for taking your time to review your stay. It would be a pleasure to welcome you again to the hotel in the future.

Kind Regards,
Hotel Duty Manager


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Reviewed 22 February 2018

The hotel description on Trip Advisor is completely misleading. This hotel is described as 5 star luxury and luxury apartments. There is no luxury that can be associated with this hotel. At best it is a relatively clean, very budget hotel. We were supposed to get free ferry tickets but when we asked, this was not included. We ended up having to pay for 6 return ferry tickets on our own. The property is in the midst of a residential area so if you don't have a car, don't stay here. You can't walk to any town or store in the area and are about a $12-15 Uber ride away from Takapuna or Devonport. Our bed which was supposed to be a king was 2 beds put together. I would never recommend this place. It doesn't warrant a 4.0 Trip Advisor rating (although in the hotel, there is a note saying that Trip Adviser gives them a 4.8 star rating).

Date of stay: February 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
4  Thank Shyamala N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VRGroup, Manager at VR Takapuna, responded to this reviewResponded 25 February 2018

Dear Shyamala N,

We are sorry to learn that you had a disappointing stay, please accept our sincerest apologies. We normally pride ourselves in providing high standard of service and facilities. Please be rest assured that this is not of our normal standard. I do apologize if there was any miscommunication on our part regarding this incident. We are the only property in Auckland who offers a complimentary ferry ticket per stay. Your feedback will be share with the team & department head for further investigation.

Please accept our sincere apology again for the inconvenience you faced. In future reservation please contact us directly on ato.reservations@vrhotels.co.nz. It would be the biggest pleasure to have you again at our hotel in order to turn your experience into a fully satisfying and memorable one.

We are looking forward to welcome you again in future travel.

Kind Regards,
Hotel Duty Manager

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