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“Loved the House, Hated the service from the...”
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Very good
2 reviews
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Cabin -
7 Bedrooms, 6 Bathrooms, Sleeps 16
Big Bear Lake, Big Bear Region, California

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Newport Beach, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Loved the House, Hated the service from the Management.”
Reviewed 10 February 2015 for a stay in February 2015
people found this review helpful

Great house, terrible management company. The garbage disposal broke, rendering the kitchen sink and dishwasher unusable. $250 and one hour of a plumber's time could have fixed it, but the management company couldn't bring themselves to get that done for us during our 6 day stay.

Except for the terrible service from the management company, the house was great. Wonderful accommodations. Loved the spa, the pool room, outdoor gazebo, deck, outdoor grill, and the theater. Also there are TWO laundry rooms, which were wonderful for towels and wet cloths from snowboarding. And the WiFi was excellent -- throughout the entire house.

We did a lot of cooking, and the big Kitchen was wonderful, (except for the broken sink, which I am sure will be fixed). The big dining area allowed us to seat the entire family for our meals.

TVs and instructions to use them in almost every room...

It would be hard to find a better place to stay for a large family.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: All of it, except the sink issue.
Liked least: Management company. Called multiple times to get sink fixed, and they couldn't respond because they weren't
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children Large groups
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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