Last time we stayed at RRR we watched the extension of the Ocean Wing being built; we searched for orangutang; cycled to Tuaran and enjoyed breakfast each morning at Coast restaurant. So it was with some trepidation that we booked again – knowing that the orangutang had gone; the road to Tuaran was busier and Coast had been replaced by a huge new wing and Oceana restaurant. But we were absolutely delighted by what we found! The resort is bigger, but it didn’t feel crowded at any time. There was still plenty to do – but honestly who can resist the 3 fabulous pools and the stunning beach? Special mention to Elizabeth by the pool, Keisha at the Egg Station; Yee Zhing and Evelyn at the front desk; Melvin at the Discovery Centre; Adeline at the Lobby Lounge; Alice and Rafiq in Food and Beveridge. Bravo RRR and congratulations to the leadership of this magnificent resort!

Even though the staff do a wonderful job, I expected more, given the price we paid. We had two garden wing rooms, one had a slight smell of mould but, the place was booked out, so we couldn’t change rooms. It is at least an hours drive from KK, so if you are happy to just hang at the resort, this is the place for you. They have a complementary bus that goes into town and back 3 times per day.
The breakfast buffet was very busy, people waiting for tables anytime after 9am. They were running out of glasses, bowls, fresh juice, pancakes, muesli. The coffee machine was good.
The beach was disappointing, I saw a plastic bag in the sea. It takes a good distance before the water is up to your waist. This is not the resort to come to if you want to lie by the beach. It is at least 100 metres from the resort.
The rainforest walk was a highlight, although we did not see any wildlife on the day we went for a walk.
The food and drink is pricey. Buffet dinner$250 for a family of 4.
The rooms were a good size, beds comfortable, pillows wonderful.
The staff and great and I had a lovely massage. Thinking that the place needs a bit of an uplift to be good value for money.

We really enjoyed our stay!

I would agree with some of the comments that there are areas that are dated however I don’t think this really detracted from a great stay.

The room was spacious with good amenities; we were ground floor in the garden wing but it looked out over the beach so was a great view.
Bathroom was large and had plentiful toiletries.

We upgraded to the all inclusive package which worked out roughly £150 per day for two of us which sounds expensive but this was definitely worthwhile for us - as others have said the prices are not the cheapest (although we didn’t feel they were wild).
The package does also have some other perks like a laundry wash and taxi transfer.

We had no issues with the food and enjoyed all our meals. Tepi laut at lunchtimes was really excellent and we enjoyed the evening meals here a lot also as we enjoyed the authentic cuisine options.

Breakfast buffet was busy as others have said but the food was plentiful and the staff work hard.

The pool area is lovely with extremely comfy beds and we had no problems with the QR code ordering drinks - huge thank you to Isaac and Eddie who were fantastic around the pool. The lifeguards are really on the ball too which was good to see.

The bar service in general was really excellent bar one evening when people were waiting upwards of 40 minutes for drinks, however I think unfortunately they had had a huge influx for a conference and there simply weren’t enough staff and those there were working super hard. They did get quite a lot of complaints but by the next evening it was rectified and they were better than ever. Nella was just lovely.

The laundry services were excellent and we also booked two excursions at the hotel desk and both were good.

We had no issues with mosquitoes until we sat at the sunset beach bar where we got bitten to death so we did avoid but obviously that’s not the hotel issue.

The gym was good with a range of equipment, if anything the aircon could have been cooler as it was really warm in the mornings.

The staff are really a credit to this resort and we didn’t meet one person who wasn’t friendly and helpful.

A great stay!