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Robyn

Fantastic staff

5.0 of 5 bubblesReviewed 22 May 2024
Staff were so lovley and friendly, great meals and very clean tidy accommodation, highly recommended great weast coast hospitality A++±±++++±++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Date of stay: May 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracey Dinan, General Manager at Heartland Hotel Haast, responded to this review
Responded 30 May 2024
Thank you so much for choosing to stay with us Robyn! We are so pleased you enjoyed the hotel and our excellent staff. My team members pride themselves on their customer service skills, and strive to go the extra mile for all guests - I will be sure to pass on your positive feedback.

Look forward to welcoming you back someday soon
Warm regards
Tracey
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (461)
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    Traveller rating
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    Show reviews that mention
    All reviews hotel restaurant whitebait haast pass the pub jackson bay west coast route
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    1 - 6 of 461 reviews
    Reviewed 7 May 2024 via mobile

    It does everything you’d expect without any great fanfare. Good value, nice restaurant and bar and nice rooms. Staff were really helpful and nothing was too much trouble. Breakfast was buffet style and okay but that really is personal preference. Worth staying if touring and a decent base for a few days.

    Date of stay: May 2024
    Trip type: Travelled as a couple
    Thank Douglas C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tracey Dinan, General Manager at Heartland Hotel Haast, responded to this reviewResponded 14 May 2024

    Thank you so much for taking the time to leave us a review Douglas. We do appreciate the feedback and pleased you found the hotel room really comfortable! We look forward to seeing you again!

    Kind Regards
    Tracey

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 23 April 2024

    The staff where lovely from the reception area to the restaurant.

    The hotel was clean and tidy.

    The restaurant food for dinner was nice. Breakfast ok.

    Room tip: Nice and quite
    Date of stay: April 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank fionasarginson
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tracey Dinan, General Manager at Heartland Hotel Haast, responded to this reviewResponded 14 May 2024

    Thank you so much for choosing to stay with us! We are so pleased you enjoyed the hotel and our excellent staff! We look forward to welcoming you back to Haast once more if your travels bring you back this way.

    Kind regards
    Tracey

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 8 April 2024

    Great place to stay on the way down from Hokitika. Had a lovely dinner at the Hotel and breakfast the next morning included Infront of a log fireplace. Staff friendly and helpful, room was comfortable and warm. Local information office has a great local display of the local area with some interesting stories of the early homesteaders and the diverse area from farming to Whitebait catching, this can be seen if you drive down towards Jackson Bay.

    Date of stay: March 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank OnTheMoveKiwi
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tracey Dinan, General Manager at Heartland Hotel Haast, responded to this reviewResponded 10 April 2024

    Thank you for taking the time to comment on your recent stay with. Haast Information Centre is a wonderful place to stop and see the areas history.

    Hope to see you again
    Tracey

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 March 2024

    Liked · Spacious accommodation, brilliant setting, friendly and accommodating staff. Property is older but still very pleasant. Great value for money. Food in main bar excellent.

    Disliked · Sorry but to be blunt and factual: Our quiet stay at this property was interrupted from middle afternoon to around 2030 by a family with young children occupying room 9 and another nearby room (s). Number 9 had persistent opening and shutting of the door, knocking on the door, and verbal dialogue in the room with the room door fully open. Plus, there were children playing outside room 9 in the main corridor directly outside our room. Past experience has proven that complaining about day time noise is normally completely fruitless hence we tolerated it. Shame the parents were not far more responsible.

    Date of stay: March 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank gandt2000
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tracey Dinan, General Manager at Heartland Hotel Haast, responded to this reviewResponded 10 April 2024

    Thank you so much for choosing to stay with us! We are pleased you enjoyed the hotel. Although we do apologise for the frustration of your noisy neighbours and we do hope to welcome you back one day in the future.

    Warmest regards
    Tracey

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 23 March 2024

    Clean, comfortable, warm space. Good beds. We paid for breakfast which was fine except we were disappointed there was no proper fresh coffee to be had, only sachet instant coffee.
    A convenient stop over when travelling long distances through NZ.

    Date of stay: February 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank francesbW5639HQ
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Tracey Dinan, General Manager at Heartland Hotel Haast, responded to this reviewResponded 24 March 2024

    Thank you Frances for taking the time to tell us about your recent stay with us, we appreciate your feedback and have passed this along to front of house.

    Warm Regards
    Tracey

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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