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Reviewed 18 July 2018 via mobile

It is an hotel with a great history and it is an ideal spot to start to visit the area. Ramsau, Berchtesgarden, The Eagle’s nest is all not far. But that’s all.
It deels that this hotel was sold a couple of years to a Russian business man who sold it again to a Chinese. So if you expert traditional German culture in this hotel you are wrong. The service is mainly done by obiediant and friendly Chinese in a dirndl.
The two waiters are something else. I never saw so unprofessional and unfriendly people. If you don’t love your job - quit it. If you go on learn how it should be. They nearly spoke any word, brought the mine dish while you are still eating the starter, didn’t explain the system of half-pension...

Also don’t go for half-pension as this food is terrible. Nothing is fresh what the pile of waste one day in front of the hotel confirmed. It is not local, it doesn’t taste and it is made very careless.

The breakfast is good, WiFi is only poor available at the reception desk and not in the rest of the hotel.

The beds are ok, the rooms are very outdated and the rest of the house is decorated very poor.

It is a shame to see such a hotel going down.

Would I recommend it? BIG NO

Date of stay: June 2018
Trip type: Travelled as a couple
Thank BiniB14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2018 via mobile

We stayed here for two nights and were very pleased with the hotel upon arrival. The location was good, within walking distance to town and the views were lovely. The room was clean and well equipped. We used the restaurant on the first evening. We ordered our meals and my partners arrived first. He sat and waited for around 10 minutes before starting to eat, waiting for mine to arrive. Eventually I told him to start without me as it would go cold. Another 20 minutes or so later my meal arrived. It was placed in front of me by the waiter with no apology for the delay. My partner had already finished his meal by this time. I ate my meal but was uncomfortable to be eating alone. When I’d finished the waiter eventually came to remove the plates. We were not asked how our meals were or whether we wanted dessert or coffee. At this point we were very disappointed with the service. We waited a while and then beckoned the waiter over and told him how appalled we were with the service. He then tried to offer us complimentary schnapps which we refused. I told him I would be reporting the lack of service to the
Management. We left the table and went up to our room to get our two dogs to walk them. When we returned to reception the waiter was stood waiting for us with the bill. I asked for the bill and said I was still taking the matter up with management on the morning as reception was closed. He got aggressive and proceeded to rip the bill up in front of my face and said “I will pay”! Never have we ever encountered such rudeness in a restaurant or hotel. It’s a shame that one person lost the management money and business as no way were we going to eat there the 2nd night and be treated so badly. There was a younger male waiter in the restaurant who appeared to be chatty and friendly to the tables that he was waiting on which was such a contrast to the older guy who served us.

I suggest that this particular waiter be sent on a Customer Care Course!

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank LynnxxxDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

We stayed for one night having booked just a day ahead of along weekend. So we were happy to have a place to stay at all.

Positive: Location is perfect - quiet, yet not to far out with a stunning view on the mountains from most rooms and the restaurant terrace.

Most rooms have balconies. Our room was ok; very comfortable new mattresses and beddings. Bathroom, furniture and carpet had not been renovated for at least 15 years.

Breakfast was ok - even though the line at the coffee machine was mike in rush hour att he office.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank Rolf H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017

Lovely Bavarian hotel. Room size is good but bathroom was fairly small as you stepped out of the shower & almost sat in the sink. Our shower head would not stay up but we mentioned it & was fixed straight away.
Food was lovely not much to choose from but was good, they do have a couple of English menus which helped. Plenty of choice at breakfast.
Wifi is just a hotspot in reception & not great. Massage chairs are free to use & a must they were a highlight.
If you want to be closer to Berchtesgaden this is too far away but about a 15 minute walk to the lake.
We was given a card in which we could use for a free bus into Berchtesgaden which was great & also got a discount for the bus to Salzburg costing only 5 euros per person for a return.
We stayed here for 2 nights & had a lovely time.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2017 via mobile

Staff were super friendly and spoke great English. The hotel was stunning and really easy to find. Its really close to the Königsee, a walk or bike ride away. Hotel was clean and modern. They provide a pass which allows for half price parking and discounts at certain activities and locations.

Date of stay: May 2017
Trip type: Travelled as a couple
Thank BeyondTheTravelGuide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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