Staying there now. Customers service is great but, been waiting for dinner and had first servicing. Wasn’t any soup left, asked for more, more was brought out, was cold and was told to wait for 5 mins for it to heat up, which I did. Took another serving 7 mins later still cold. Was offered for it to be heated up in the microwave.

Arrived at 8:15 (last serving 8:45) everything has gone and didn’t seem bothered about filling up). Really disappointing dinner service.

Rooms clean, good size and great location to the slopes.

Great location views and pool let down by rude service especially to non French speakers and chaotic ski locker system, lack of room cleaning and late check in.

Booked on an all inclusive package with crystal ski and arrived at 1.15pm to find check in was not until 5pm. No offer of going to bar or restaurant to wait or that there was a bar next door to the rear. Checked in at 5 and told that we should have been given information and wrist bands for bar on arrival.

Went to pick up skis and on going to locker found it locked. Queued up again at ski desk to be told we need to contact reception. No answer on phone. Went to reception. Rude maintenance man turned up to open locker. Someone else was using. Would not empty it Told us to use the one for the next room which was open. Two days later we are putting skis back and second even ruder maintenance man tells us we had to empty the locker as it is not ours but would not empty ours. Lockers are small and it is a free for all as if the room is empty they are left open. Maintenance seem to have the opinion that the French can do as they please with the lockers but the English have to respect the system and use their own locker.

Room was not cleaned in a week or towels changed soap or toilet paper refilled. Asked reception but never turned up so had to go to reception to pick up. Bed was made but that was it. No cleaning performed. Bed sheets on bunk beds did not fit.

Food mediocre and repetitive.

Overall for the price of the stay I would expect a lot better particularly from the reception and maintenance staff.

Hotel itself is a great location, and of average standard.'plenty good enough for a ski break.

But the service in the restaurant is horrendous.
Unable to order a soft drink for my daughter in the main restaurant, asked to talk outside and downstairs and bring it back up. Food was horrendous ... wouldn't feed it my dog.
Staff incredibly rude. Complained to manager then had director attend my table to say this is French policy. I have been skiing in France 4 times and never had this. Or food if such an horrific standard.
This alone confirms why I will never return.
Best avoided. Rooms ok, location good.
Service horrendous, management none existent.
Food. Worst meal we have experienced in 50 meals so far in France. Every family member didn't touch a bite as it was inedible.