Hello Navigate46483779124,
Thank you for taking the time to share your impressions following your stay at Club Med Alpe d'Huez. We are very sorry to hear that your experience did not live up to your expectations, and we apologize for the inconvenience.
We particularly regret that the wait for your room was so long and understand how this may have affected your arrival. Such a situation does not reflect our service standards, and we make every effort to ensure that our G.M.s are taken care of quickly and smoothly as soon as they arrive. Your comment has been noted, and we will be reinforcing our organization to prevent this from happening again.
We are also sorry that the quality of service in our restaurants did not live up to your expectations. Club Med makes it a point of honor to offer a friendly, quality experience to all our customers, and we regret that this was not the case for you. We will pass on your feedback to the relevant teams to ensure better care for our G.M.s in the future. Regarding the quality of the food, your comments have been taken into account and we will be checking the processes in place to ensure optimal cooking of our dishes.
As for your concerns about the incident on the road, we're very sorry. The safety of our G.M.'s is our top priority, and we will ensure that all journeys are perfectly safe.
We sincerely hope that you were able to take advantage of the magnificent location of our Resort, and that certain aspects of your stay, such as the beauty of the landscape, contributed to your satisfaction.
We thank you for your constructive feedback and look forward to providing you with a much more enjoyable experience on your next visit to one of our Club Med Resorts.
Best Regards,
Emma, Club Med Team