First time here and would consider going back.
Staff were excellent and always helped with any questions. The hotel is ideally situated and about a 2-3 minute walk to the nearest chair lift. Lots of good runs for all abilities. Bit pricy in the restaurants though.
Rooms were very clean with lots of storage space and the shower was good as well. Rooms were cleaned every day, however the maid decided to take all our bottles of water one day-no idea why!
This is a no smoking hotel, including on the balconies (great views), however the people in the next room continually smoked which came into our room (we had a 2 year old with us) so we mentioned it to the lady on the desk who immediately dealt with it and the smoking stopped from then on - thank you! (An expensive cigarette- €150 fine!).
The lounge/bar is nice, lots of comfy chairs. Drinks are expensive.€6 for a beer, €11 for a wine, however make sure you ask for the house wine which is only €5. The barman won’t tell you this which is a bit naughty.
Child care with Crystal was very good. They were very attentive with our toddler and made sure he was happy and had a nap when he needed one. They took the kids out into the snow at least once a day and always replied to our texts very quickly.
Breakfasts for me were a let down, the only hot items are beans, boiled and scrambled eggs with either bacon or sausages on alternative days.
The evening meals were mostly good, with beef fillet, duck and lamb shank being the best. Well presented meals rather than large portions. Could do with more on the plate and a salad bar after a hard days skiing.
The hotel provide babysitting for older children and this was taken up by some of the Scandinavian parents. However there was one young chap looking after about 8 tearaways, which caused chaos in the dining room even though the parents were sitting in the same dining room!! The kids were jumping and running around and we complained to the staff, however after dinner the kids were running all over the place, they smashed a lamp, threw pop corn all over and were running up and down the corridors and in and out the boot room. The babysitter clearly couldn’t control them and the parents did nothing to stop the carnage. This would be the one thing that would make me reconsider going back to this hotel. Other than this I would recommend staying here.

The hotel is ideally placed with spectacular views of the mountains. A 5 minute downhill walk to get on the nearest lift and a 5 minute downhill walk after ski out so it's great. Rooms are spacious, modern and serviced every day, the staff are all really friendly and helpful. There is a bar and lounge with a pool table and a balcony at the back which is south facing and amazing views. Food is good and a buffet breakfast sets you up for the day. This gets a big thumbs up from me. Only one suggestion would be for a choice of food for the evening meal. I would absolutely book here again. It's great.

Like other travellers, I have noted good and less good points:

GOOD
great rooms, clean with a nice shower and plenty of storage.
Quiet at night
Staff speak good English and are helpful and friendly
Food is tasty and interesting
Nice children’s menu

IMPROVEMENTS NEEDED
Corridor carpets dirty on level 1
Downstairs toilet by crèche very dirty with some brown marks on the wall!
The food is often cold and the main course portions are fairly small
It would be lovely to have more vegetables
The evening meal service takes a long time - nearly an hour between starter and main course
It would be nice if the children’s dessert was not ice cream every night
Hotel would benefit from an experienced manager as it sometimes feels like there are only students working here - I.e. lack of attention to detail and cold food

I think these things can be fixed so would be happy to come here again.