Name: Unforgettable Stay
Item: Grandes Rousses Hotel & Spa
Rating: 5
Author: SA V

95 - 100 of 1,229 reviews

simonyoffe

New York City, New York

Reviewed 15 March 2020

Great SKI week with friends

The Hotel was great, good food and good amendments.
Has Ski In / Ski out, and located in the center, close to all the bars and clubs.

Although we had some small service issues at the hotel, we got to know some of the people working there and they were amazing, they even took us to some local places in Alpe-d'Huez and made our trip really great.

As for Alpe-d'Huez itself, it was smaller than we expected, but was really fun and very friendly, with good places and good night life, mostly we enjoyed a bar named Free Ride and a club named Les Caves

Room tip: Rooms for 3 people

Date of stay: February 2020

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear host,

I hope you and your family and friends are well.
I thank you for your feedback.
I hope that your service issues were not significant and especially that our teams were able to resolve them.
And so much the better if you were able to discover the Alpe d'Huez local places...
We look forward to welcoming you soon,
I wish you a very nice day
Sandrine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

ms_grish_

Reviewed 15 March 2020

Weekend Ski Trip

Great lounge, could do with more options for breakfast e.g. coffee only
As a vegetarian I struggled with options in the restaurant in the main floor, but the restaurant on the 3rd floor was great. Having ski hire downstairs was also a really nice touch.

Date of stay: March 2020

Review collected in partnership with this hotel

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Dear Host,

I hope you and your family are well.

I thank you for your feedback and apologize for the delay in responding due to the closure of the station because of the Covid 19 epidemic.
We have had several requests for a simpler breakfast, and we are looking into setting it up.
The Ferme d'Hubert restaurant was created precisely to meet the desires of our vegetarian clientele, but not only! We are looking here to favour local producers and short circuits.

We look forward to welcoming you soon,
I wish you a very nice day
Sandrine

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bish777

Bognor Regis, United Kingdom

4054

Reviewed 11 March 2020

Great hotel in a good location with helpful staff

Hotel is great, really modern and very stylish. We had a double room which had a great view with a lounge area and bedroom with twin beds. Bathroom was also really nice and modern.

Breakfast is ok, I think they need a few more staff at breakfast as we were often waiting for coffee for quite a while. Apart from that they have lots of staff who were all really friendly and always willing to help.

The outdoor pool is great, there’s also a sauna near the outdoor pool. The indoor spa is really nice and great for relaxing after skiing. If you go after 2pm it does cost €15 but i think that does keep it quiet so we didn’t mind too much. I think the Outdoor pool is free all day.

Bar area is great which live music I think most nights.

Location is also excellent, right in the middle of town. It also has its own ski shop in the basement. A ski lift is literally over the road and you can ski back to the ski shop from the slopes. It’s a bit flat back so boarders will likely walk, or I guess you could get the lift back? Ski shop offers free storage for your skis and boots or you can pay for lockers, we used the free storage which was fine.

Hotel is also really helpful with any issues or requirements, they booked our transfers and lift passes over email before arrival, i would highly recommend this hotel to anyone going skiing.

Date of stay: March 2020

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Dear Custumer,

I hope you and your family are well.
We would like to thank you for your comments and for your feedback on the details that can be improved.
We are pleased to notice that you enjoyed the commitment and the kindness of our teams.
We hope to have the pleasure to welcome you again next year!
Have a wonderfull day
Sandrine

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kate f

London, United Kingdom

2732

Reviewed 9 March 2020

Lovely hotel

Just back from a week at Grandes Rousses. High points for us include the delightful team who were friendly polite and helpful, the bar area which is spacious and attractive, has a good selection of drinks and snacks and a wonderful picture window. We had heavy snow one evening and it was delightful to cosy up with a cocktail and watch the snow falling outside. They had a live performer singing all our favourite tunes - Cat Stevens, Lou Reed, Fleetwood Mac and the atmosphere was perfect for us, laid back, spacious yet cosy. The main restaurant had a similar fabulous window with a view of the snow and a very good menu. Although it did not change over the week, we never ran out of different choices, including foie gras, oysters and lobster, and there is a second smaller restaurant on the third floor with a different menu and substantial bar snacks if you fancy an evening off from the delicious but rich food. A fourth option is a cheese fondue or raclette in one of the self contained, and extremely warm, cabins on the terrace. The hotel has a lovely spa with a warm pool with some jacuzzi sections, sauna and steam room but it is only free for use by hotel guests before 2pm and there is a charge of 15 euros extra per person after this so we only used it sparingly. There is an outdoor pool and jacuzzi which we tried but the air temperature was too cold for us to find it enjoyable. Another high point was the ski room on the ground floor very well organised and equipped and incredibly convenient to reach. You can also ski in and out once you have crossed the road. Our hotel room was spacious but over warm partly owing to a faulty radiator, the views were pleasant but the bed was not especially comfortable mostly due to the foam pillows. I will consider bringing my own if we come again. Personally I would have loved a bath rather than a shower after a day on the slopes although the shower was very good as showers go. There was plenty of storage space and the style is a little unusual with lots of leather, suede and fur effects combined with natural wood and stone. All in all an excellent week. We will be back.

Date of stay: March 2020

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1 Thank kate f

Dear Host,

I hope you and your family are well.

Thank you so much for your comment, we always appreciate feedbacks from our guests, it allows us to progress in the right direction.

We are happy to read that you enjoyed your stay amongst us and the accessibility of the resort.
Our different teams are always keen to reach our customers’ expectations.

Bathing in water at 31 degrees Celsius when it's snowing seems very good for your health, but you have to be daring!

Hoping to have the pleasure to welcome you again in the future, we wish you a lovely day
Sandrine

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Mm12k

Denmark

810

Reviewed 7 March 2020

A bit like RyanAir !

You want a standard breakfast 25 Euro/person per day, you want to park your car 25 Euro per day, you want to use the little pool & sauna 15 euro per person and day. You want a beer in your room 10 euro from minibar ... A bit like RyanAir - right ?

But it takes you from A to B, but not 4 star hotel. Ok bed, but the double room is quite small, great view from room and breakfast table, nice ski-room 🙂

Date of stay: March 2020

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Avis de MadsKr
06 mars 2020

A bit like RyanAir !

You want a standard breakfast 25 Euro/person per day, you want to park your car 25 Euro per day, you want to use the little pool & sauna 15 euro per person and day. You want a beer in your room 10 euro from minibar ... A bit like RyanAir - right ?

But it takes you from A to B, but not 4 star hotel. Ok bed, but the double room is quite small, great view from room and breakfast table, nice ski-room 🙂
Google Traduction

Réponse de HotelGrandesRousses, Directrice d'exploitation de Hotel Grandes Rousses
Réponse en attente
Dear Guest,

It is a shame you didn't enjoy your stay almong us and compare us to a Ryan Air quality service!
As in all hotels in the world, the breakfast is not free. Unfortunately my suppliers do not offer me some complimentary products. I would love to! Breakfastt is not mandatory so , you get the choice to have it or not. The same concerning the indoor parking. You can enjoy some free places in front of the hotel or choose our indoor one with the valet/porter service. But it is not mandatory.
Also, to re establish the truth to our kind readers, our Spa with a sensorial pool and not a traditional pool, a sauna, a hammam grotto, a sensorial shower and a ice fountain is free access till 2.00pm. After 2.00 pm we ask for an extra charge of 15€ in order the place remain pleasant for our guest and does not look like a municipal pool. You can also enjoy for free our outdoor pool heated at 30°, our outdoor sauna and outdoor jacuzzi all day long. All these facilities sound 4 star hotel !
Don't you enjoy a music live for free at our Grands Rouges Bar? Don't you enjoy a free access 24/24 to our fitness room? Don't you enjoy a free valet /porter service? Don't you enjoy a free access to our solarium terrace, with heated pool, sauna and jacuzzi? Don't you enjoy a free storage for your skis? Don't you enjoy some free water in your room all days? Don't you enjoy some free coffee and tea in your room? Don't you enjoy our free shuttle service?...
All my team works very hard to make your stay the best as possible, it is always a sadness for us to read some comments like yours despite our kindness and hard work dedication.
But, even if you had a bad experience, we would be delighted to welcome you again in order to find out more of our real 4-star quality service.
Best regards
Céline

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