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Zvonimir L
Ivanic Grad, Croatia

Cheap and small, but practical

3.0 of 5 bubblesReviewed 14 Jan 2020
We stayed in a small apartment which is prepared for 6 people, but it was only 5 of us. Not much room for luggage, but everything else is practical. Kitchen is well equiped, heating works ok and bathroom/toilet had no issues. Very good ski lockers in the basement, with direct access to the locker room from the Melezes green slope (on return in the afternon). All in all it is very basic, but you spend most of the days on the snow anyway so for us it was more than enough. I would recommend it for young groups without any sophisticated requirements. The only real complaint we had was that the plateau in front of the main entrance was not cleaned at all, it was pure ice. As it sits on a gentle slope, it can be dangerous.
Date of stay: January 2020
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Reception Ours Blanc, Directeur général at Maeva Residence Les Mélèzes, responded to this review
Responded 8 Aug 2021
Hello ZvonimirL1,

To begin, thank you for taking the time to post this detailed commentary about your experience at the residence.
We are happy to learn that you were able to enjoy the Alpe d'Huez resort despite the complicated sanitary conditions. As far as accommodation is concerned, we take into account all the details that you mention and we will forward all this information to the people concerned.

Thank you for this positive and constructive comment.

Regarding the entrance to the residence, indeed it can be dangerous if the latter is not properly cleared of snow, for the next winter, know that we will do everything to improve this and thus avoid any accident.

We would be delighted to welcome you once again for a possible next stay with us.
We remain at your disposal,

Best regards,
Good continuation,

Thierry Amirault, Alpe d'Huez zone manager and his team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 February 2019

We booked a 4 person apartment for 2 people through Airbnb. The apartment was not even big enough for 2 people! The building does not have adequate sound proofing .... we could hear chairs scraping on the floor from above, doors closing from next door and also voices from next door. Unfortunately there was then a party somewhere in the building which finished around 3.30am ...... we stayed one night then paid another rental fee to stay elsewhere in order to enjoy our holiday. I would suggest steering clear of the Les Bergers area and look for a small chalet apartment ..... we could absolutely not stay in this place!

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank jok388
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thierrya651, Directeur général at Maeva Residence Les Melezes, responded to this reviewResponded 12 February 2019

Dear jok388,

I would like to start by thanking you for posting your review.

It is with the deepest sorrow that I read your review. I would like to apologize for the noise and various inconveniences.

I regret that you felt like moving into another appartment to enjoy your holidays.

I sincerily hope you will keep great memories of your stay in alpe d'huez even though it would probably not be because of us.

Regards,

Hugues

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2018

We booked last minute as wasn't expecting much, but were pleasantly surprised. The apartment was fairly small, however was really well equipped with everything we needed. Couldn't find fault. The location was brilliant. The ski lockers were the best we've seen in all our years skiing.

Date of stay: February 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pierre & Vacances Center Parcs
Thank 518kathryn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thierry a, Directeur général at Maeva Residence Les Melezes, responded to this reviewResponded 25 February 2018

Dear 518kathryn,

First, I would like to thank you for your review. I am glad you enjoyed your stay.

We work hard for our guest staisfaction and this review is the reward we happily receive.

I hope you will keep great memories of your holidays and hope to see you next year.

Thierry AMIRAULT Directeur des résidences pierre et vacances et maeva de l'Alpe d'Huez.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2018

The apartments are well deigned, fairly soundproof. Essentially, they are next to the main lifts in Alpes d'Huez. A hop across the road and the lifts are there. Ski lockers in the basement just add to the convenience of these apartments. A plus is that they are clean, have amazing views and all mod cons in the kitchen.

Date of stay: January 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pierre & Vacances Center Parcs
Thank Debbieski
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thierry a, Directeur général at Maeva Residence Les Melezes, responded to this reviewResponded 25 February 2018

Dear Debbieski,

I am glad to read your review and find out you enjoyed your stay in Alpe d'Huez.

This kind of review motivates us to keep on working hard for our guest's satisfacation.

We sincerily hope to see you again for another great holiday.

Thierry AMIRAULT Directeur des résidences pierre et vacances et maeva de l'Alpe d'Huez.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2018

After 20+ years of renting apartments through Owners Direct, Air BnB etc, we thought we'd treat ourselves to an upmarket corporate experience through Pierre & Vacances . What we got was the smallest, oldest, dirtiest apartment we've ever had.

The apartment is small - no way could 4 adults live in here for a week as advertised. The bedding provided is old and tatty. The place has been cleaned only between ankle and head height; low down, skirting boards and exposed pipes are filthy. Light fittings and lamp shades are thick with dust and the kitchen utensils are encrusted with dried food. I don't know when under the bed was last vacuumed but when we pulled the bed back to fit the sheet we found a human skeleton wearing an RAF uniform and clutching a hand drawn map of the route to Switzerland.

We received a letter a week before our holiday detailing what's included. However, on arrival it turned out none of the promised items are provided. The kitchen pack? " Non, Monsieur". The free wifi? "Non, monsieur". The hair dryer. "Non, monsieur". But it says in this letter that these are all included. " I didn't write the letter, monsieur". Who did? "Someone in Paris".

Hmmm.

The shower broke on Day 2 and we had to ask 3 times before someone came to fix it.

The positives. Great location, an easy downhill walk to the ski lifts. The ski locker is a very good size (would have happily traded half the ski locker for the additional space in the apartment!)

So, on arrival you are directed to check in at a different building (P&V Les Bergeres) . Every time we spoke to reception and said we were in Melezes it was apparent we were second class citizens. Don't know why - we booked through Pierre & Vacances and assumed it was all of a standard but be prepared to be sneered at if you are in Melezes - clearly, there is something we don't know.

First time with Pierre et Vacances. And the last. Vive Air BnB !

Room tip: Don't believe what you are told in advance by P&V.
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank jimtp2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thierry a, Directeur général at Maeva Residence Les Melezes, responded to this reviewResponded 24 February 2018

Dear jimtp2016,

First, I would like to thank you for taking the time to post this review and keeping a sense of humour.

However, I regret that your experience didn't match your expectations. Be sure that we will compile all the negative points mentionned above to improve our standards.

We will also make sure that this kind of letter will not be sent anymore to prevent future disapointment.

Please believe my sincerest apologies on this matter.

All reviews (good or bad) help us improve our services and we hope to see you again next year to prouve it to you.

Thierry AMIRAULT Directeur des résidences pierre et vacances et maeva de l'Alpe d'Huez.

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Reviewed 24 January 2018

Good value for small but efficient apartment in a great location - major ski lift within 50m in morning and pisted route right back to block at end of day. Experience sadly ruined by loutish behaviour of large groups of young people in adjacent apartments. There is no management team based in this building and it shows - anything goes!

Room tip: Ensure your allocated apartment is not near any large groups.
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pierre & Vacances Center Parcs
1  Thank CliffWren
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thierry a, Directeur général at Maeva Residence Les Melezes, responded to this reviewResponded 28 January 2018

Dear CliffWren,

I want to thank you for your review.

I regret that your experience has been ruined by the behaviour of some people and the lack of staff on the premises.

We will build on that in order to fix this problem.

We sincerily hope to see you again in our residence for a better holiday.

Thierry AMIRAULT Directeur des résidences pierre et vacances et maeva de l'Alpe d'Huez.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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