We got here LATE (10.30pm - Sat 21st) We go to our room, the Key don’t work, also we had a joining door with the room next door which wasn’t locked so had to go back down to reception to get the key working and for the joining door to be locked. Then also the Safe needed a key, why not give us the Safe Key when you registered our room? We asked about food and there was “salad” left that looked like it had been left there all evening…. No bread or anything to even make anything even tho we asked!
We were advised that Breakfast in the restaurant was 7am – 9am/9.30am
Sunday 22nd – We woke about 8am, headed down to breakfast. It looked like the place had been ram-sacked and there was hardly any food there. Yet we were advised breakfast service was until 9/9.30am.
We had to ask for bread (again), there was 1 toaster with 4 toasting slots, you had to boil your own eggs but people would steal yours if you didn’t stand there guarding them for the full 8 mins. Fried eggs were not cooked and slimy on top and queues out the door. Hotel staff (plenty of them) didn’t seem to want to clear the tables, walked past plenty of them with nothing in their hands just wondering around. We cleared a table and had some toast with the scraps of bread off cuts that was left. Partner went for some Granola and there was no milk, had to ask for that and again that seemed like a massive effort by the staff..
All the pastry’s gone yet we paid for Half Board and by 8am all the food was gone and nothing else was being put out….
At this point we just knew this holiday was destined to be a disaster and we were already dreading the evening food service if the breakfast one was anything to go by!
The next day (Monday 23rd) we headed to breakfast, again around the same time (8am) and again, hardly any food left, tables had used plates and cups all over, staff still wondering around but not clearing tables, I literally couldn’t believe it, when we tried to ask for more bread to be put out, or a pastry the staff didn’t understand us either and this became quickly frustrating that we had to ASK for more food at 8am when Breakfast service was 7-9.30am and that we had paid quite a lot for this holiday for our Christmas Present, to go half board and pretty much not get any breakfast two days running was unreal…
Again this was the same for the evening, food was terrible and choice was poor and anything beyond 7.30pm there was hardly anything left and they stopped putting food out!
Xmas Eve – was probably the best food evening, we actually had a form of meat (beef) and veg which was nice and this was the ONLY day the food was good and they had plenty of it right up until the close of service!
Then back to the usual sh*t on Xmas Day where you think it would be better given its Christmas Day, breakfast and evening meals couldn’t believe it, it was diabolical and back to having hardly any of it and scrapping around for anything, bread, maybe some butter, a yoghurt….. anything!!!!
Plates - well, the smallest plates i’ve ever seen! (See pic, also pic of toaster section when it did have bread, but only has 4 slot toaster to your 100+ people) cheese - if you JUST WANT to eat cheese then this hotel is for you.
We ended up eating out 4 nights in the end because there was never any food left and what food there was, was terrible it was a mix of scraps, we spent approx. £250 on meals out
Check Out Day Sat 28th – Crystal Welcome Letter – CLEARLY states check out 10am. (Attached in my pics i loaded!)
We went out the night before going home for food and drinks given it was our last night and knowing how sh*t the evening meal and breakfast was going to be we decided to have a lie in til 9ish, pack then check out at 10am (latest possible) and go get breakfast somewhere else before our pick up at 12:50.
9am…Hotel Service Staff (cleaners) came busting in our room, clearly, they were surprised to see us and we see them... They said ‘service?’. We said NO. they left.
Then 10 mins later they came back in, ‘service?’….. we again said NO. They hardly spoke any English. We continued to pack. Then again, 10 mins alter, ‘Service?’….. at this point I was now fuming as I was trying to pack and get changed ready to go home and couldn’t understand why they kept coming in every 10 mins since 9am!
Went to reception about 9.40am as I was now pissed off with the staff coming in our room when check out wasn’t until 10am (according to Crystal Welcome letter). The reception lady said check out was 9am…… I said, ‘No it’s not according to this letter’, showed her the letter and she said it was incorrect. Who is wrong? The Hotel? Or Crystal? Either way between you both, my holiday was a shambles due to the lack of help, communication, incorrect and inconsistent information provided to me as a holidaymaker.
I’ll never return to MMV hotels (as they are a chain) again!
Outdoor heated pool - was cold!