Booked an 2 hour ride for 6 beginner adults. As we have 2 young children with us, I check with them if there is also pony rides while waiting, and they confirmed via email that there is. They also confirmed that there is a English speaking guide.
When we reach there, there is only 1 person at the counter, and a ladies in her 50s , the guide, who can't speak a word of English. While we understand that French is their mother tongue, but they should have promised us an English speaking guide if they don't have any.
While the adults went on their rides, no one is left in the ranch. Saw a lady staff walking her dog, asked her about the pony ride, she just say 'No' , another false promise.
While the rest of the adults went on the the ride, the lady guide was smoking in front while riding her horse. Very little care was taken to ensure safety of the riders as well.
One of the worse experience ever. I will strongly advised against visiting.
I have a copy of the email with the empty promises if they ever dare to dispute.
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