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Reviewed 27 August 2018

On the way into Calais my wife read the reviews, but by that time it was too late.
From the outside, it looks like it was built in the 1960's and although it may have been peasant and up-to-date back then, it doesn't look like anyone has lifted a finger to preserve, decorate or even clean the building since. At first glance it appears to be a caricature of a dodgy, crumbling, dirty hotel and that is before we walk through the unwelcoming door. Peering in for signs of life (and a way-in) through the dirty glass of a ground-floor window reveals stacked chairs and tables and a disused bar; the place looked like it had been abandoned many years ago, perhaps when the sixties were in full-swing. Once we found the door, the Hotel Receptionist seemed equally as uninviting at first glance, although he was pleasant enough and gave us our keys. We declined the lift (sounded like an asthmatic box of broken parts) and opted for the stairs. This gave us a brief taste of the delights that awaited us, such as a smell of damp and other far more unpleasant things. By this time, the kids (who were sharing a room on their own) looked petrified.
On opening the rooms, we were surprised to see beds with what looked like clean sheets, and even more shocked to find a TV and an en-suite bathroom, although the TV had been screwed onto the wall at a very odd angle. The bathroom was an entirely different experience. I lifted the seat on the loo, just to see if it was clean and two things happened: Firstly, I was knocked backwards by the smell (a sort of rotting fish kind of smell) and secondly the seat came with me as it wasn't attached to the toilet in any way. Inspecting the balcony revealed similar horrors - a door that didn't close properly and a crumbling balcony platform.

We ate in a pleasant bar opposite where we stayed for much longer than normal, as the prospect of returning to our rooms seemed very grim. Once we did return, our night's sleep was intermittently disturbed by a mixture of shouting and what sounded like screams of pain from outside (these didn't stop until about 5am!) and the ancient lift, that sounded like it was about to die and send its contents plummeting three floors to their untimely deaths.

It seemed futile to complain about anything to the one member of staff - it's not like they could upgrade us!

In short, if you want a smelly, dirty, noisy and sleepless stay in Calais in a dilapidated and crumbling wreck of a building and to scare your kids witless, then I would wholeheartedly recommend this hotel. If however you just want to get some sleep before you get the ferry, just sleep in your car in an Aire on the way up. It will be much more comfortable.

Room Tip: Don't even think about it. It is not a possibility, never
  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Rocketmailboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2018 via mobile

No bed bugs as some reviews say, had hot water (some say they couldn’t get hot water) and the bathroom was fine (looked recently done, but hair dryer hose broken). Also good location (enjoyed people watching on the concrete balcony) but...

Room was OK, but tatty around the edges, filler in wall, door had damage, bed was OK, towels and sheets clean, but the carpet though was nasty. Burn holes and clearly dirty. We kept our shoes on!

Very tired and sad looking, needs some serious attention.

I saw a review saying it felt like a flop house. Not that bad, but not good really.

There’s secure parking, which I’d recommend, but that’s 9 euros and limited. There were a few fracas outside in the early hours!

Breakfast was avoided at a steep 8 euros.

On the way out a family we’re frustrated and swearing at the receptionist due to a terrible room (they tried two and the receptionist tried to charge for both rooms!).

So, I’d say avoid. It felt like stepping back into the 80’s... and not the good bits of the 80’s... yes there were some...

Stayed: August 2018, travelled with family
Thank YukonHo365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2018 via mobile

Believe the reviews, it's awful. We stayed one night and have woken up full of bites from bed bugs. Horrendous. Should have slept in the car. Dirty horrible smelly place. Fire alarm went of at 7am in the morning but no one seemed to be bothered.

Stayed: August 2018, travelled with family
Thank davina s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2018

This place is a smelly, dirty, dive. Don't even consider it, you would be better off staying in a nearby town or paying to catch an earlier ferry. Frankly a disgrace to the town. We had a "family" room, and tried to get somewhere else after booking in (and paying) but Calais was full and we were unable to change our ferry. The worst hotel I have ever visited. A sad end to our holiday.

Minus points:
On arrival there was nobody on reception and the phone number was disconnected. We tried another number and were asked which hotel we were at, so the staff cover multiple receptions.
Décor is very bad, inside and out. Water staining, peeling paint, slapdash painting, damaged doors, stained and dirty carpets - we wore our shoes whenever walking over them.
Bedding looked clean but no mattress protectors, no pillow slips, and the room smelled. We opted to sleep on top of the bed with our clothes on.
Double bed had only 3 legs so was sloping down to my head.
Single bed was a camping style bed.
Towels were stained and looked used.
Bathroom was reasonably clean but tile grout was mouldy in places. Half a roll of pink toilet paper was all we got, apparently better than some people.
Some of the corridors in the hotel smelled so bad they made me feel sick.
Noisy due to central location. Double glazing did help, but then there's the smell of the room... also the window had dropped on it's hinge so was difficult to shut.
There is no bar or lounge area in the hotel - the photos online are way out of date and obviously from happier times!
No Wi-Fi in the room despite the entry card having a Wi-Fi code stickered on. There is Wi-Fi only near the front desk. The receptionist (owner?) seemed to be a bit reluctant to give me the code but did so eventually.
Breakfast was limited. The coffee machine only managed one coffee before failing. Only croissants were chocolate, though there was fresh baguette. Almost all plates were chipped, dirty or with greasy fingerprints

Plus points: central, easy parking. Bread was fresh at breakfast.

Shown as 3 star accommodation on the websites! How can it even get 1 star?

Room Tip: try the Holiday Inn
  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Neil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2018

The only reason to sleep in Calais is because you need a stop before, after or during a trip to somewhere else. For sure you don't stop there for the charme of the place, the view or the environment. What you search is a decent place to sleep and to have a shower. If the bed is broken and the shower is not working...better to rest in the car at the port. This hotel is simply terrible. Terrible feed back from the desk manager, terrible room, terrible smell, terrible sleep, terrible shower. Ah, don't forget it is dirty.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank paola357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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