We came for our sons wedding via Paris and this place was the closest to the wedding venue . It was clean , well priced and in a very nice area . The staff were first class and went out of their way to help us and quite a few other from the wedding party . If we ever came back to this region we would have no worries staying here again . Thank you for a lovely stay
Thank you very much for this great feedback, regarding your stay in our hotel ibis Bordeaux Pessac Route des Vins. We are very pleased to know that you had a good time with us. And we will be happy to see you again for your next stay in the area.
Kind regards, Mickael - Community Manager
I’m not one to write reviews normally but as you walk into the hotel room the smell of ciggerates is disgusting in not one but two hotel rooms, everything is damp including the bed and the sheets and the towels crunch when you move them and covered in dirty black stains.
The shower head didn’t hold up so you can only shower if your about 3 ft tall, with no choice of cold water to brush your teeth from. The toilet is squashed in to a corner of the room that makes you feel claustrophobic woth your knees pushed into the wall infront. Also the air con is almost non existent. And you wake up feeling like you’ve not breathed all night.
We had two rooms booked and didn’t know which one was worse.
We are sincerely sorry to read that your stay at our ibis Bordeaux Pessac Route des Vins hotel did not meet your expectations. But we are surprised by the comments you make to us. Although we usually do not have these kinds of comments, our team is on hand to suggest an alternative room if you are dissatisfied. Please do not hesitate to contact us directly at the reception.
We hope to see you again soon with us to prove to you that you can have a good time with us. Regards, Mickael - Community Manager
Brilliant location, close to the motorway and airport but surprisingly quiet, noise-wise. Incredibly helpful and friendly staff, and a very clean, nicely sized room at an excellent price. Very good value for money. Breakfast available, again good value. Will definitely use again.
Thank you very much for your great review regarding your stay in our hotel ibis Bordeaux Pessac. We are very pleased to read that you had a great time staying with us, and we are looking forward to welcoming you again soon. Kind regards, Mickael - Community Manager
If I had written this review two hours after arriving, I would have rated it five stars. Fortunately I didn’t, and this explains why.
Using it as a half-way stop on a car journey from London back to Spain.
Very conveniently situated close to the motorway, easy to find, and good parking right by the hotel entrance.
I had checked in online so took only a few seconds to actually check in and get my key, from a very pleasant guy on the front desk. I got exactly the room I asked for.
Fifteen minutes late, same gentleman served me a pint of beer and asked if I would like to charge it to my room, which I did (relevant for what happened later).
About 7.30, after sorting some emails, I went downstairs to order a plate of cold meats and cheeses to bring back to my room, as I had been advised was possible earlier.
I kid you not. I sat as the only customer at a long bar. I sat there for ten minutes, during which time none of the five, totally disorganised staff behind the bar even acknowledged my presence. One finally couldn’t not avoid my eye contact, and I said, in French, “ I think I must be invisible” (no reaction). I asked her for an order of a meat platter and a beer, which she rapidly rang up and presented me with the bill. I said I would charge it to my room (as I had done earlier), and she simply said (in French) “not possible”. She, and none of her colleagues, could explain to me why this had been possible earlier, but not now. Frustrated as hell, I told them to cancel the whole order. No-one took charge of the situation, offered an explanation or an apology, and I just went back to my room hungry and annoyed. It appeared clear to me that none of the staff had a clue about anything, least of all customer service. Pity, because otherwise I think the location and the convenience of the hotel are great.
Dear David,
First of all, please accept our apologies for the response time. We had to make a point with the team in order to understand what happened that evening.
There was a lack of communication between our teams regarding your billing access linked to a prepaid stay, and your request should have been handled in a better way. Be certain that your satisfaction is our priority, that's why our team will be briefed so that it does not happen again.
Furthermore, we are delighted to read that your stay at our hotel went well. That's why we hope to see you again soon to prove to you that you can have a good time with us.
Best regards, Mickael
Stayed one night, en-route to Andalucia, from St. Malo. In an industrial zone, just off the motorway and the airport. Sounds unpromising, but was exactly what I needed.
Lots of free car-parking, once inside it is very nicely decorated. Free wifi across whole site, including an area off reception that has British sockets, should you have forgotten an adaptor. Room very clean, bed comfortable, good work space area in front of window, Enough light. Bathroom very good.
Breakfast was outstanding. Even crepes, able to boil eggs, nuts, fresh and dried fruit, cheese, cold cuts, etc.
Booked via the hotels' site and got a much better deal than the booking sites.
Staff were really friendly and helpful. Much nicer than the Ibis where I stayed in St. Malo, which has restored my faith in this chain of hotels.
Thank you very much for your great review regarding your stay in our hotel. We are very pleased to read that you had a great time with us, and we are looking forward to welcoming you again soon.
Kind regards, Mickael
