Firstly we arrived and the apartment was smelly and dirty but having already paid and arriving late at night we decided it was best just to clean up ourselves. There was a festival in Irun and most places were fully booked and we had already paid for this apartment up front. The bathroom light didn't work but we were assured the owner would come and fix it in the morning, she never did!
On night 2 the electric went out all night long meaning 2 women had no phones as we couldn't charge them and we're stuck in a strange country with no phones and no lights.
In the morning we contacted the owner to say we would like some of the money back or at least our deposit to go elsewhere as by this point we were frightened and she agreed and asked us to meet her at the apartment.
However when we got there we met a very large muscled man and a woman (not the owner) who told us we were lying about having no electricity and claimed this was impossible. They refused to return any money to us even our deposit but locked us in the apartment and wouldn't let us leave with the key. They demanded the key back after only 2 nights of the 7 we had paid for and to top all of this off. Being held against our will the woman actually put her hands on me and tried to pull me to the bathroom!
When I complained to trip ad is or seeing as I bought this with payment protection they have refused to help in any way.
I will be contacting the French tourist office and a solicitor but for now I hope this stops anyone else getting this kind of treatment to or robbery from this particular owner.
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