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1 review
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Hendaye, Basque Country, Pyrenees-Atlantiques, Nouvelle-Aquitaine

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Terrible - based on 1 review
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Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“unsafe and terrifying”
Reviewed 24 September 2015 for a stay in September 2015
people found this review helpful

Firstly we arrived and the apartment was smelly and dirty but having already paid and arriving late at night we decided it was best just to clean up ourselves. There was a festival in Irun and most places were fully booked and we had already paid for this apartment up front. The bathroom light didn't work but we were assured the owner would come and fix it in the morning, she never did!

On night 2 the electric went out all night long meaning 2 women had no phones as we couldn't charge them and we're stuck in a strange country with no phones and no lights.

In the morning we contacted the owner to say we would like some of the money back or at least our deposit to go elsewhere as by this point we were frightened and she agreed and asked us to meet her at the apartment.

However when we got there we met a very large muscled man and a woman (not the owner) who told us we were lying about having no electricity and claimed this was impossible. They refused to return any money to us even our deposit but locked us in the apartment and wouldn't let us leave with the key. They demanded the key back after only 2 nights of the 7 we had paid for and to top all of this off. Being held against our will the woman actually put her hands on me and tried to pull me to the bathroom!

When I complained to trip ad is or seeing as I bought this with payment protection they have refused to help in any way.

I will be contacting the French tourist office and a solicitor but for now I hope this stops anyone else getting this kind of treatment to or robbery from this particular owner.

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Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Nothing maybe being held against my will no wait that was actually terrifying!
Liked least: being robbed by the owner
Travelling group: Other
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Nov 2015
Buenos d�as, solamente quiero se�alar la falta de veracidad en todo lo que dice, por qu� no se�ala que no sab�a cu�nto tiempo se iba a quedar en funci�n de la evoluci�n de su padre y esposo en el hospital donde estaba ingresado.
C�mo es posible que a su llegada, seg�n ustedes, todo estuviera correcto y dos noches m�s tarde, una vez que ya no resultaba de su inter�s por circunstancias personales decidieron empezar a decir tonter�as y faltar a la verdad?
C�mo es posible que dijeran que no hab�a luz cuando se hab�an dedicado a bajar los interruptores de la luz general?
Lo que no es posible es describir el estado en el que dejaron el estudio, lamentable, tengo fotos. Por qu� no relatan su resistencia a la hora de subir al estudio para devolver las llaves y quer�an devolverlas en la calle? Quiero creer que se deb�a al estado en el que hab�an dejado el estudio.
C�mo es posible que se atrevan a lanzar insultos a trav�s de sms?
C�mo se atreven a solicitar el reembolso de los d�as cuando se marchan por motivos personales?
C�mo es posible que haga 12 a�os que alquilo ese estudio, con reforma incluida hace 4 a�os y no haya tenido ninguna queja?
C�mo es posible que haya gente que repita todos los a�os sus vacaciones de verano en el mismo estudio?
Por supuesto que puse dificultades para el reembolso, y las volver� a poner, se�alo que es la primera vez que me ha ocurrido, cuando alguien se comporte como ustedes, deje el estudio en un estado penoso, dos rollos papel higi�nico deshechos por el suelo, funda sof� sucia, funda colch�n, basura... y adem�s me insulten. Me ocasionaron molestias, me hicieron perder el tiempo, motivaron doble trabajo a la se�ora que se ocupa de la limpieza, que asustada, tuvo que hacerse acompa�ar por su marido para proceder a la recogida de las llaves.
Encantada de que no acudan nunca jam�s a ninguno de los 4 alojamientos de los que dispongo en Hendaya. Hay cierto tipo de gente que vaya donde vaya da problemas. Afortunadamente la inmensa mayor�a no es as�, no me puedo quejar, bien al contrario, agradecida a todos las personas que han escogido y repetido alguno de mis alojamientos para sus vacaciones, pero alguna vez ten�a que pasar...pero estoy segura de que es una excepci�n.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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