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Reviewed 21 January 2013 via mobile

Big rooms, small bathrooms, excellent staff! Wifi is downstairs. It's just a nice hotel in a small town. Walking distance from good cafes. Views are excellent. I loved the space in the rooms. The staff were very helpful with organising tours out of the town. We did a few day trips they organised. They also helped with minibus' and things like that

  • Stayed: June 2012
    • Value
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Thank etkava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2011

The staff were excellent and very helpful with any request. Limited English but always happy to use a translator to be understood. We were there for 9 nights attending a sporting championships and had a wonderful stay. Roccarasso is a ski resort and as such the temperatures while warm and high in the day cooled right down at night.. I am sure the hotel is toasty warm in winter as the rooms had temperature control heating. Few visitors in summer mean little requirement for cooling.
The dining staff were fantastic and the meals got better everyday we were there. The price for our accommodation including all meals was a bargain. They even used a staff member's van to carry the players' equipment to and from the sporting venue. The lift went directly to the ground floor ( level -1) for disabled access. The rooms were spotless each day.
(Noise from the local bars etc were from other attendees of the sporting event and out of the control of the hotel.)
Shopping in the town was fantastic with sales at most shops. Bought incredible designer children's wear.

Room Tip: Rooms on levels 3 and 4 ( modern with wonderful bathrooms) are superior to levels 1 and 2.
  • Stayed: July 2011, travelled as a couple
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1  Thank Judith030Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

Firstly the huge stairs up to the entrance of the hotel is very unpleaseant with luggage or if you have elderly people with you.
There is no airconditioning in the hotel at all, neither in the rooms or the common areas, the best you can do is to open a window and then you have all the street noise to contend with.
No one speaks english, making it very difficult to communicate. They do offer an Ipad translator.
The rooms on the first two floors are old and run down compared to the third and fourth floors which are new and modern.
There is no tea or coffee making facility at all in the rooms and the bar fridge takes days to get half cool, useless really.
The food served at breakfast was very basic and barely satisfactory, not replenished so first in best dressed.
the room i stayed in on the 4th floor was clean and tidy and serviced daily, the bed was comfortable as were the pillows.
It is very noisy in the street at nights especially as there is a bar next door which doesn't close till 2-3am so expect to get woken up every night by roudy patrons seeing each other off right out the front after the bar closes, very annoying, considering if you shut the window the room became unbearable to sleep in due to no aircon.
I would definately not stay here again for all the reasons mentioned above.

Room Tip: Ask for a room on the 3rd or 4th floor only, first 2 floors old and run down. Do not stay here in summer as there is no air conditioning!!!
  • Stayed: July 2011, travelled on business
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5  Thank HappyPanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile
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Stayed: August 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvietta0411, Proprietario at Hotel Excelsior, responded to this reviewResponded 7 August 2018
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Reviewed 31 July 2018 via mobile
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Stayed: July 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvietta0411, Proprietario at Hotel Excelsior, responded to this reviewResponded 31 July 2018
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