We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (555)
Filter reviews
555 results
Traveller rating
402
121
19
8
5
Traveller type
Time of year
LanguageAll languages
More languages
402
121
19
8
5
Show reviews that mention
All reviews cinque terre la spezia junior suite parking garage amazing hotel perfect view restaurant staff sitting room half the price whole team star service reception staff highly recommend this hotel restaurant terrace perfect spot bucket list buffet breakfast is
Filter
Updating list...
14 - 19 of 555 reviews
Reviewed 20 September 2018

If you are visiting Cinque Terre and are looking for a great location, I highly recommend the Grand Hotel in Portovenere . It is a small hotel, but it has great service and fantastic views. The staff is very accommodating and willing to help. Due to rain, we had to postpone our Saturday boat trip to Monday. Unfortunately Monday was also cloudy with a high chance of rain; nevertheless, the concierge staff at the hotel arranged for us to get a bigger boat with a roof so we could enjoy the trip without getting soaked.

Room tip: We stayed at the cloister suite. It had a nice terrace.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank worldtraveller2466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Grand Hotel Portovenere, responded to this reviewResponded 20 September 2018

Dera worldtraveller2466,

Thank you for your wonderful review. I am delighted you had such an enjoyable experience and the front desk team gave you correct recommendations and organized your day in the right way.
We look forward to welcoming you back the next time you passing by this part of Italy.

Kind Regards,

Antonio Polesel
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2018 via mobile

A short stay at this seaside spot, a lovely town to visit, plus a great base for the Cinque Terra, with ferries on the quayside just by the hotel.

The terrace for breakfast and evening drinks have great views, sunshine, great service.

We also managed to say hello to singer Josh Groban at breakfast, who was staying there before his concert with Andrea Bocelli in the town. Breakfast buffet had good variety.

Rooms are not massive but ok, bathroom modern, twice daily housekeeping.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank tonyj01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Grand Hotel Portovenere, responded to this reviewResponded 20 September 2018

Dear tonyj01 ,

Thank you so much for sharing your experience at our Grand Hotel.
I am delighted to learn you had a lovely stay with us and you appreciated so much spending time on our Terrace,

We hope to have welcoming you back to Portovenere in the near future.

Kind Regards,

Antonio Polesel
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018 via mobile

Recomended to us by our agent.

Arrived late afternoon and immediately left to tour town.
Got back late to find only sheet on bed.
No blankets or duvet.
Had to use bath gowns to stay warm had a bad nights sleep.
Asked for and got duvet in the morning.
Breakfast included - but poached eggs €6 extra (sic)
Tried to take a late afternoon nap to catch up with sleep lost previous night, but was kept awake by entertainment singer below our room.
Decided to go down and enjoy the entertainment seeing as I couldn’t sleep because of singer.
On sitting down at table was asked to leave because I did not have a reservation.
Explained I was guest at hotel but told to leave and go to manager and make reservation.
Poor people skills and no service ethics.
Very poor way of treating a resident at the hotel
In the end did not have supper at hotel and went elsewhere for supper.

Not cheap and not so grand at all.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank jououmas d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Grand Hotel Portovenere, responded to this reviewResponded 20 September 2018

Dear jououmas d ,

Thank you for taking the time to share your experience at our Grand Hotel . I was truly sorry to hear of disappointment during your stay. I understand that our Front Office Manager has been in contact with you and met you personally first of all to apologize and also to understand your point and clarify the situation , to make the rest of your stay as much comfortable as possible.
We have a Singer two or three times per week who is very appreciated and start at 7pm til 10,30 pm a timetable chosen for not disturbing customers late in the evening or early afternoon.,
The Terrace has different seating for the Bar and The Restaurant , and our Staff was trying to accomadate you at one of the table of the Bar cause the ones of the Restaurant were booked for other customers I apologize if this has caused trouble to you.

I am sorry for the duvet you had to ask but we have 24 hours service and our Staff is there to help you and to accomodate things on the spot, the duvet were removed at the request of the vast majority of the other customerscause the temperature outside was very warm .
I do hope that you will allow us a further opportunity of welcoming you back to The Grand Hotel so that we can deliver a faultless experience for you.

Kind regards,

Antonio Polesel
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018 via mobile

From the moment we arrived we enjoyed everything. The canapés that accompany the drinks are great. The rooms are clean comfortable and our view was great from the third floor The buffet breakfast has a great spread the only concern is that you have to pay extra to have poach egg. The location is the best in Portovenere. The recommendations for restaurants were good.

Date of stay: September 2018
Trip type: Travelled with friends
Thank GSAUNDERS1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Grand Hotel Portovenere, responded to this reviewResponded 19 September 2018

Dear GSAUNDERS1958,

Thank you so much for taking the time to review your recent stay here at the Grand Hotel
I am glad to learn that you had a great stay!
Breakfast is of course important and we think our amazing buffet certainly puts you in great shape for the day ahead, beside that we have a team of Chef in the Kitchen to prepare with express service some extra dish.
Once again, great comments and I sincerely hope to have the pleasure of welcoming you back to Portovenere in the near future.

Kind Regards,

Antonio Polesel
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018

One cannot beat the view of the multi colored houses and the church of St Peter that we found every time we looked outside. It was truly a romantic hotel. The room was very clean and more than enough for our needs. The bathroom was a bit small but it had everything we needed. I wanted to run in a treadmill but was told that the gym was slightly off site which was a bit disappointing but I opted to run outside in the streets and at 6 AM, you could not find a more picturesque run. Despite being by the street and restaurant right below us, it was surprisingly quiet.
More than anything, the staff was excellent. It started out with the parking lot attendants. They gladly took our vehicle and expertly parked our relatively large car in a tiny garage for us. A feat I would take me 3 times as long as they would. The front desk people, Irina and Giorgio were great resources. Irina knew the best "secret" spots to hike and find. They also helped us with reservations at difficult to get restaurants without a hitch. They were indeed very impressive and made our stay unforgettable.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Edmond Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Grand Hotel Portovenere, responded to this reviewResponded 19 September 2018

Dear Edmond Y,


Thank you for such a fabulous review. We were absolutely delighted to learn how much you enjoyed your stay and in particular we are most grateful for your kind words regarding our team and service levels.The Fitness Centre is literally 20 meters away from the Hotel entrance sorry if that was not suitable for you, but of course running outside is unbeatable!
We very much hope to welcoming you back in Portovenere in a not too distant future.

Kind Regards,

Antonio Polesel
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews