While taking a shower, water escaped the shower pan and covered the bathroom floor. Wife called the front desk multiple times and no one picked up the phone. She then called me while I was waiting for her downstairs. I approached the front desk to inform then of the issue and was told maintenance would go to the room and inspect the issue. Wife called me again after 15 minutes because maintenance did not come. I approached the front desk again and was assured maintenance was on the way. This went on 2 more times until someone showed up. My wife explained the issue and maintenance collected the floor snd left. Wife called to let me know so l approached the front desk and was told there was nothing maintenance can do. I asked to be moved to another room and was told there were no more rooms. I then asked for a refund so we could check into another Hilton property and was told the manager was gone for today and to call tomorrow for a refund. I then asked if maintenance could make an effort to make the repair. I then went upstairs to assess the issue. With no other option, I took it upon myself to clear the drain. After disassembling half the drain, maintenance showed back up but this time with tools. He picked up from where I’d left off and removed the other 2 parts of the drain system. We discovered a huge matte of hair and other debris. Now we we had a cleared drain and a horrible odor. Front Desk again did nothing. So wife and I decided after 4 hours to make the best of the last fews hours of the day and visit City Center. The next morning during checkout, I explained the issue to the front desk, advised them to not reserve the room to another guest until they take care of the issue.

Excellent hotel

We chose this hotel as we wanted a pool. It was a fantastic hotel.

Location/transport
It is on the mainland, rather than Venice itself, but it has a bus stop directly outside the hotel, which takes you straight into Venice for something really cheap like 1.50euros. You can also buy tickets and travel cards in the hotel reception, we ended up buying a 3 day travel card which gives you access to all the buses as well as boat buses in the city. It is 10 mins into Venice and 10 mins to the airport. You could get the airport shuttle to the hotel, stop at Orlanda Appia bus stop. This is included in the travel card prices. Ticket machines are at the airport too and any bus stops in the city.

Pool
Lovely big pool and plenty of sun beds. Could hire towels if needed.

Room
Very spacious and modern, drinks fridge, air conditioning, big beds and comfortable bed linen. Ice machines by the lifts on each level.

Attractions
St Mark's square, get tickets for the tower in the square (although queues to come back down in summer season!!) you access this via a lift. Get tickets for the basilica (wear appropriate clothing e.g. covered shoulders, knee length shorts etc) and then the museum/dome balcony of the basilica. Gondola trip, these are all the same price of 90euros for 30mins, 110 euros in the evening for 35mins. Lovely to do. These are all over the city along the canal, we chose to do the smaller canal areas near St Mark's square. Get the boat bus over to Murano island and watch the glass demo, also to Burano island to see the colourful houses. I wouldn't bother with palace tickets as these were more like 30euros per person and you only really get to see the prisons via Bridge of Sighs. Don't eat in St Mark's square unless you want to pay crazy prices. Everywhere else is very reasonable to eat/drink. Would recommend a meal at Hotel Continental which is an easy walk from the main bus stop in Venice, it is one of the first few restaurants on the canal.

The Hilton Garden Inn in Mestre in a nice hotel. The staff is very friendly, kind and helpful. It turned out the complimentary breakfast for a Hilton Diamond member was for the member ONLY and did not include my roommate! Also, a second room I reserved under my name did NOT qualify for the free comp breakfast at all (like it does in the U.S.) The buffet breakfast was good and the rooms were clean and nice. We only stayed one night so didn't have much time to formulate a good opinion but I would stay there again. There is a bus stop out front to go to Venice. NOTE: The hotel is on the mainland and you must cross a bridge to get to the major Venice spots. The taxi ride from the hotel to the bus depot was 40€ 1 way. Fairly expensive for a short visit. We rode the vaporetto for the first time. It was fun, but cost 9.50€ per person/per ride.