My wife and I stayed at Hotel Alveri for one night before our one week cruise from Venice, and two nights after the cruise. When we arrived at 12 noon Thomas said our room would be ready in 20 minutes (instead of 2:30pm).
We asked him to book the hotel shuttle to take us to the Cruise terminal for 15 euros. He did say there was a 5 minute walk from the drop off point, but this proved to be not a problem as most people were dropped off at Piazzale Roma and we just followed then and a level path to the ship.
You can buy a combined bus and boat ticket from Thomas which allows you to use any local bus and boat in Venice for a set nummber of days. This was very useful to easily get around. there is a bus stop outside the hotel (Bus 43) - which runs every 15 minute and 20 minutes on a Sunday. Last bus back to the hotel from Venice in the week is around 11pm and 10:30pm on a Sunday. There are a few restuarants within a 10 minutes walk but not many. We booked the hotel shuttle to take us to the Airport for 25 euros to return home.
Thomas speaks 5 languages and is the best and most helpful receptionist I have ever met.
R Cook - Leeds UK