Everything went well during the stay, room is clean, service is fine. Nothing exceptional or outstanding but it is ok no deception for the stay.

Design issues for the parking, no access to garage from the hotel makes it complex to load luggage, to not end up showered with the rain. Solo parents with kids and car won’t like it.

Hotel is a bit far from the city but has train stations and shopping centers around.

On last day I went to add breakfast at reception and paid for it, I had checked out brought luggage to the car, and brought the car closer. I then went to take my breakfast and the waiter couldn’t find me which is normal since I just added myself to the list. I took breakfast and signed the check for my room which was for one individual only.

I left, few weeks later I am performing my professional expenses and my business card shows that I had been withdrawn money beyond what I signed for. I ask for the billing and on phone there was like a new customer service approach of I don’t understand English and we didn’t do anything. I requested them to send my bill after back and forth negotiations and speaking to their management I will finally received the ok for getting my bills. Few days later I still had no bills. So I will call and have same hassle as before and I not leave the call until I see the bill in my inbox. The bill they finally sent me shows that breakfast was paid 2times for same day with one single person in the room. I have called them again and asked for reimbursement and they agreed to look at it and pay me back. It takes few days. Weeks passes nothing was done, I called them back again and same hassle the person is unable to get that I should not have been charged. I had to ask management who wouldn’t come to the phone but is close to the other person. Tired of negotiations I called simultaneously the Marriott Bonvoy and surprisely when they heard me explaining the situation to the operator, management and employee of Four Point season started talking and the lady asked me with whom I was on phone so I indicated that I am on call with them and with Marriott Bonvoy and that both phone are on laud speaker 🔈 so Marriott can assist me in getting my money back but also has evidence of the lack of service their hotel shows. She immediately dropped the phone call. I placed the complaint with Bonvoy, they assured me that everything will be handled by end of the week. Less than an hour later, I received an email from the hotel management itself acknowledging the overbilling and confirming the reimbursement within days. A week later, the hotel management sent me proof of the reimbursement and apologized for that mistake.
Until now I still can’t understand why I had to take all those actions for something that was just simple. I will never go back again to this hotel due to the mistake in billing combined with the bad customer service experience I had.

Aymen was very helpful and informative. He was pleasant and made numerous suggestions and answered all our questions. Breakfast was wonderful and location very convenient. Free parking outside was a plus. Rooms were clean and comfortable.