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Dholakia2014
Rajkot, India

FIVE POINTS, NOT FOUR!

5.0 of 5 bubblesReviewed 6 Sept 2024via mobile
Yes.. it deserves 5 out of 5.. we enjoyed our stay enroute Venice. Spacious room, stunning facade, excellent food. As we were on a group tour our vegetarian meal was also sumptuous. Room comfort was so cosy that our entire days fatigue ‘VENISHED’ as our room offered a great comfort
Date of stay: October 2023
Trip type: Travelled as a couple
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FourPoints Mestre, Direttore generale at Four Points by Sheraton Venice Mestre, responded to this review
Responded 10 Sept 2024
Dear Dholakia2014,

Thank you so much for your wonderful review!

We're thrilled to hear that your stay with us was a five-star experience.
It’s great to know that you found the room spacious and comfortable, and we're delighted that the food, especially the vegetarian meal, exceeded your expectations.

We love your clever play on words, and we’re so glad that your room provided the perfect comfort to help you relax after a long day of exploring Venice.

We hope to welcome you back soon for another restful and enjoyable stay!

Michael Russo
Resident Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews train station transportation options great stay front desk staff excellent room public transportation nice hotel breakfast staff enjoyed my stay minute walk from the hotel santa lucia hotel is located restaurant staff rooms are clean per person close to the airport marco polo airport
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Reviewed 2 September 2024 via mobile

Had an amazing stay. Flew in to the airport about a 15-20 min Uber to the hotel. Was greeted by Antonio T. who gave us some local recommendations that we could not miss and great part is train station is walking distance. The rooms were also nice can’t wait to stay again.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Trying2seeeverywhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FourPoints Mestre, Direttore generale at Four Points by Sheraton Venice Mestre, responded to this reviewResponded 10 September 2024

Dear Trying2seeeverywhere,

Thank you for sharing your experience!

We’re delighted to hear that your stay was amazing and that Antonio T. made a great first impression with helpful local recommendations. It’s fantastic that you appreciated the convenient location, especially with the train station nearby.

We're also glad you enjoyed your room and are already looking forward to your next stay with us.

We can’t wait to welcome you back to Four Points by Sheraton for another fantastic visit! Safe travels until then!

Michael Russo
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2024 via mobile

I had lots of help months in advance from Francesca. Help with the busses, trains restaurants and she along with all the reservation staff treated us in such a special way. I cannot say enough about the breakfast staff. Aymen and the breakfast crew were the most amazing staff I have ever encountered on our two months in Europe. This is my second time at Four Points by Sheraton and it will not be my last.

Room tip: It’s very convenient and inexpensive to stay outside Venice at the Four Points by Sheraton. All you need do is take Bus 24H into Venice.
Date of stay: August 2024
Trip type: Travelled with family
Thank Shannah D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FourPoints Mestre, Direttore generale at Four Points by Sheraton Venice Mestre, responded to this reviewResponded 10 September 2024

Dear Shannah D,

Thank you so much for sharing your wonderful experience!

We're thrilled to hear that Francesca and the reservation staff made such a positive impact on your stay, providing helpful guidance and making you feel special.
It's also fantastic to know that Aymen and the breakfast team exceeded your expectations, what a compliment to call them the most amazing staff you've encountered during your European travels!

We’re honored that you’ve chosen Four Points by Sheraton Venice for a second time and look forward to welcoming you back for many more memorable stays in the future.

Safe travels and see you soon!

Michael Russo
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2024 via mobile

Everything went well during the stay, room is clean, service is fine. Nothing exceptional or outstanding but it is ok no deception for the stay.

Design issues for the parking, no access to garage from the hotel makes it complex to load luggage, to not end up showered with the rain. Solo parents with kids and car won’t like it.

Hotel is a bit far from the city but has train stations and shopping centers around.

On last day I went to add breakfast at reception and paid for it, I had checked out brought luggage to the car, and brought the car closer. I then went to take my breakfast and the waiter couldn’t find me which is normal since I just added myself to the list. I took breakfast and signed the check for my room which was for one individual only.

I left, few weeks later I am performing my professional expenses and my business card shows that I had been withdrawn money beyond what I signed for. I ask for the billing and on phone there was like a new customer service approach of I don’t understand English and we didn’t do anything. I requested them to send my bill after back and forth negotiations and speaking to their management I will finally received the ok for getting my bills. Few days later I still had no bills. So I will call and have same hassle as before and I not leave the call until I see the bill in my inbox. The bill they finally sent me shows that breakfast was paid 2times for same day with one single person in the room. I have called them again and asked for reimbursement and they agreed to look at it and pay me back. It takes few days. Weeks passes nothing was done, I called them back again and same hassle the person is unable to get that I should not have been charged. I had to ask management who wouldn’t come to the phone but is close to the other person. Tired of negotiations I called simultaneously the Marriott Bonvoy and surprisely when they heard me explaining the situation to the operator, management and employee of Four Point season started talking and the lady asked me with whom I was on phone so I indicated that I am on call with them and with Marriott Bonvoy and that both phone are on laud speaker 🔈 so Marriott can assist me in getting my money back but also has evidence of the lack of service their hotel shows. She immediately dropped the phone call. I placed the complaint with Bonvoy, they assured me that everything will be handled by end of the week. Less than an hour later, I received an email from the hotel management itself acknowledging the overbilling and confirming the reimbursement within days. A week later, the hotel management sent me proof of the reimbursement and apologized for that mistake.
Until now I still can’t understand why I had to take all those actions for something that was just simple. I will never go back again to this hotel due to the mistake in billing combined with the bad customer service experience I had.

Date of stay: May 2024
Trip type: Travelled on business
Thank LindaSofiaZahra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FourPoints Mestre, Direttore generale at Four Points by Sheraton Venice Mestre, responded to this reviewResponded 3 September 2024

Dear LindaSofiaZahra,


Thank you for sharing your detailed feedback with us. We sincerely apologize for the frustrating experience you had during and after your stay. While we’re glad to hear that your stay itself was generally satisfactory, it’s clear that the issues you encountered with our parking design, billing process, and customer service overshadowed your experience.

First, we’re sorry for the inconvenience caused by the parking situation. We understand how challenging it can be, especially for solo parents with children, and we’ll take your feedback into consideration as we evaluate potential improvements.

The billing issue you described is particularly concerning. The fact that you were charged twice for breakfast and had to endure a prolonged and stressful process to resolve the overcharge is unacceptable. We deeply regret that you had to go to such lengths to get the situation corrected, and we apologize for the poor customer service you received during your follow-up calls. This is not the standard of service we aim to provide, and we will be reviewing this matter with our team to prevent it from happening again.

We’re glad to hear that Marriott Bonvoy was able to assist in resolving the issue, but it’s clear that this situation should have been handled properly by our hotel from the beginning. We understand your frustration and disappointment, and we’re truly sorry that your experience led to a loss of trust in our services.

Please know that your feedback is invaluable in helping us improve. While we regret that we have lost the opportunity to welcome you back in the future, we respect your decision and will take this as a serious learning opportunity to ensure better service for all our guests moving forward.

Thank you again for your patience and for bringing these issues to our attention.

Best regards,

Michael Russo
Resident Magaer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2024 via mobile

Aymen was very helpful and informative. He was pleasant and made numerous suggestions and answered all our questions. Breakfast was wonderful and location very convenient. Free parking outside was a plus. Rooms were clean and comfortable.

Date of stay: August 2024
Trip type: Travelled with family
Thank Kerri V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FourPoints Mestre, Direttore generale at Four Points by Sheraton Venice Mestre, responded to this reviewResponded 31 August 2024

Dear Kerri V,

Thank you so much for your kind words and for taking the time to share your experience with us.

We are delighted to hear that Aymen was able to assist you and make your stay even more enjoyable.
Our team strives to provide helpful and informative service, so it's wonderful to know that Aymen’s efforts made a positive impact on your visit.

We’re also pleased to hear that you enjoyed our breakfast offerings and found the location convenient. It’s great that our free parking, clean rooms, and comfortable accommodations added to the overall quality of your stay.

Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the near future.

Warm regards,

Michael Russo
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2024

We are Marriott luxury travelers as a general rule. We needed a hotel that was convenient to the Marco Polo airport after coming off the Ritz Carlton Yacht. This little gem is easy breezy. While it lends itself to more basic accommodations everything is clean and has a great little gym. Nicolo and Noemi in the restaurant and bar are most accommodating and very friendly! You’ll enjoy their fabulous service. If you want to make your life easy getting out of Venice when you have a return flight this is a great option. We couldn’t imagine going all the way back to the St. Regis and coming back into town to fly.

Room tip: It’s very convenient to get airport if you’re returning out of Venice. Nicole and Noemi are very friendly!
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Courtney H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FourPoints Mestre, Direttore generale at Four Points by Sheraton Venice Mestre, responded to this reviewResponded 17 July 2024

Dear courtneyhN5434AW,

Thank you for choosing Four Points by Sheraton Venice Mestre, your loyalty and valuable contribution to our business is highly appreciated.

We are delighted to hear that you enjoyed the services of our team. The feedback like yours does certainly motivate our team to strive for more superior results, will certainly convey your compliments to them especially those you have mentioned. We look forward to welcoming you back to Four Points by Sheraton Venice Mestre.

Warm regards,

Michael Russo
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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