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18 - 23 of 384 reviews
Reviewed 3 June 2018 via mobile

Beautiful hotel with most amazing views. Staff absolutely amazing, in particular Vincent and reception. Nothing was too much trouble for staff, amazing service, lovely food, gorgeous bedrooms, exceeded expectations. Would recommend highly and would definitely go back again, truly magical experience.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank tomlinson5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melania_HBSL, Responsabile relazioni pubbliche at Hotel Botanico San Lazzaro, responded to this reviewResponded 6 June 2018

Dear Guests,
we wish to thank you for the comment and we are really glad you enjoyed your stay with us. We hope to meet you soon.
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018

When you pull up to the hotel, you aren't sure what to expect...it's tucked behind some apartment buildings. But then you take a glass lift up about 10 stories, and you are immediately in awe. The hotel has multiple levels, built into the side of the hill. One level has lemon trees growing, another a pool, another a bar. It's absolutely gorgeous. The rooms themselves are perfectly clean and very elegant. We had a private balcony with a view of the Amalfi Coast. The staff was extremely professional and kind. I liked the location of this hotel because it was off the beaten track a little, very relaxing, but a short ferry ride to Positano where all the action is. I would 100% recommend this hotel to anyone!

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melania_HBSL, Responsabile relazioni pubbliche at Hotel Botanico San Lazzaro, responded to this reviewResponded 1 June 2018

Dear Guests, we wish to thank you for the comment and we are really glad you enjoyed your stay with us. We hope to meet you soon. Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018 via mobile

When we booked this hotel, we saw a lot of statements that this is a five star hotel and we paid a lot to be here.

On arrival we were very impressed by the staff and the decoration but very surprised that they don’t have lift to the hotel.
The lift stops in the middle and you have to go up many stairs to get to the reception. I don’t know how you would do it if on wheelchairs or can’t climb stairs.

We had dinner here that night and we were very disappointed with the food. Next day breakfast was even worse and in all honesty breakfast just got worse day by day.

They keep recycling the food and bring it back the next day, to the point that we didn’t touch it knowing we will get seriously ill if we ate some items.

The food here is really shocking.

The staff are 5 star staff, all of them are super friendly, super nice.

The room was small, didn’t have much of a view and the bathroom was absolutely ridiculous. There’s no shower only bath and it’s really hard to wash your hair.

The aircon is again controlled from the reception and only goes up to 18 which made the room very cold. We had few cold nights here and it was very unpleasant.

The spa was more of a joke, they told us we have 90 min to use the spa and I went down to enjoy it but no everything is timed and it’s only 45 min
It’s nothing special, just a steam room, hot spa and a shower that has changing colors. I mostly went there to have a shower.

The lady who is supposed to run the spa, she was on the phone chewing her nails. Her phone rang non stop and it wasn’t relaxing for me to be there at all.
At the end she gave me a teabag on a cracked mug and wiped the floors with the used towels.

I don’t think that spa is hygienic at all.

This hotel has amazing views and has the potential of being a 5 star hotel but needs serious changes.

Date of stay: May 2018
Trip type: Travelled as a couple
2  Thank Mustravel_365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melania_HBSL, Responsabile relazioni pubbliche at Hotel Botanico San Lazzaro, responded to this reviewResponded 17 May 2018

Dear Guests, we are sorry about your comment, we work for hospitality and we always hope to leave a good memory to all of our guests.
I would like to clarify some points you mentioned:
-stairs: it is everywhere written, even in all of our old reviews, it is necessary to climb stairs to reach reception and rooms, we are sorry you didn't notice before booking.
-breakfast: we have a large selection of foods at breakfast buffet, freshly and daily made by our Chef. It happens that if one of the cake has not been used the day before, it will be offered the next day. I suppose you'll agree that throwing food is a pity. Anyway guests won't find a cake more than two days, because are homemade. I immagine if you make a cake at your home won't trash it next day.
-room: considering it is a boutique hotel, some of the rooms can result narrow, but all of our rooms are comfortable an well equipped.
We apologize for the inconvenience with the air conditioning and the behaviour of the person at the SPA, we also thank you for noticing it, this will help us to improve our service.
Regards from all the Staff

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Reviewed 16 May 2018

If you want outstanding staff, attention to detail, relaxation and breathtaking surroundings this is the hotel for you. It's simply stunning. You arrive in a glass lift for welcome drinks at the pool bar, before ascending up to reception and stunning rooms with views across the amalfi coast. We used the spa, pool and restaurant whilst we were there which are all superb (they offer massage treatments too). On our last day we were leaving early so they prepared us a packed lunch breakfast- everything is geared towards looking after you. I was only away two nights but I feel as relaxed as if it were a week. We're already planning when we can go back!!

Room tip: Sea view rooms have lovely balconies
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Miranda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melania_HBSL, Responsabile relazioni pubbliche at Hotel Botanico San Lazzaro, responded to this reviewResponded 17 May 2018

Dear Guests, we wish to thank you for the comment and we are really glad you enjoyed your stay with us. We hope to meet you soon. Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

This is a lovely hotel,very well run and has spectacular views across the bay. The staff from reception , maids ,porters and the lovely Vittino on breakfast duty are all so friendly and cannot do enough for you. The hotel is high up had a open lift to reach half and the other half is quite steep to walk and has steps. The food is very good although if I had one criticism it would be I feel the food should be covered at breakfast . There is a spa which was a nice experience and we were given a free 90 minutes treatment. Many thanks for giving us a very enjoyable stay .

Date of stay: April 2018
Trip type: Travelled with friends
2  Thank Pia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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