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Margaret C
Tavarnelle Val di Pesa, Italy

A pleasant surprise

4.0 of 5 bubblesReviewed 13 May 2019
I found the hotel to be a pleasant surprise. Easily accessible with plenty of parking, beautiful grounds, excellent restaurant, plentiful buffet for breakfast. The only negative part was having been assigned a two-floor room with just the bed on the second/loft level. It would have been quite unpleasant to have to use the bathroom during the night and have to walk down stairs to reach the bathroom. If I had been alerted of this option at the time I booked I would have asked for a regular room with bed and bathroom on the same level.
Date of stay: May 2019
Trip type: Travelled with family
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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pollenzo, Responsabile reception at La Corte Albertina, responded to this review
Responded 9 Jun 2019
Dear Margaret,
thank you for your kind thought.
You were been offered an upgrade at the Albergo dell'Agenzia, our 4 star hotel.
We wait for your return in Pollenzo next time.
Best Regards

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (132)
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    1 - 6 of 132 reviews
    Reviewed 13 November 2017

    We were dumped here by our Back Roads tour. Our room was basic , University dorm standard, quite a way out of town. All meals were taken in another building about 400 metres away. The actual buildings in this refurbished monastery are very impressive and now part of a private university that teaches the Slow Cooking gourmet style of cuisine, including an amazing wine bank. Folk that wax eloquently about this hotel are rather taken by these latter attractions.
    Do be aware that the property also has a full 5 star hotel not to be confused by the el cheapo hotel Back Roads provided on our 'luxury' tour.

    Date of stay: October 2017
    • Trip type: Travelled as a couple
      • Sleep Quality
      • Cleanliness
      • Service
    Thank wengenbound
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    pollenzo, Direttore at La Corte Albertina, responded to this reviewResponded 17 December 2017

    Good morning,

    Thank you for your review.
    I am sorry about the opinion you had about our structure.
    I hope you will have the chance to give us another opportunity to show you the quality of our services.

    Best regards.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 April 2017

    I spent 3 days at La Corte Albertina - the hotel is amazing, clean, organized and inserted in a fantastic location. The staff is great, friendly and it really makes you feel welcome and at home.
    For sure I would come back many other times, is a magic place.

    Date of stay: April 2017
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank brunae745
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    pollenzo, Responsabile reception at La Corte Albertina, responded to this reviewResponded 22 April 2017

    Dear Guest,
    it's a pleasure for us to read your beautiful review.
    We are delighted that you have been well with us.
    We wait for you next time.
    Greetings from Pollenzo!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 September 2016 via mobile

    We stayed here for one night as part of a Back Roads tour. It was really strange, 2 hotels in one, almost like rich here, poor there. Dinner is available across the courtyard at the other hotel & I can honestly say the set meal we were give was the best I have eaten since coming to Italy 2 weeks ago. Breakfast was poor & again out the door & down the road! Our room was adequate & the bathroom small. There is a "wine bank" within the complex which us run by the university & worth a visit. Free wi fi really sums up a second rate hotel.

    Date of stay: September 2016
    Thank patc837
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    La Corte Albert... A, Responsabile reception at La Corte Albertina, responded to this reviewResponded 28 September 2016

    Dear Guest,
    thank you to express your opinion on Tripadvisor.
    We regret not being up to your expectations.
    Both structures, Albergo dell'Agenzia**** and La Corte Albertina*** have the target to achieve the highest standards according to their own categories.
    Your words help us to improve even further.
    Greetings from Pollenzo!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 8 June 2016

    Very warm welcome, beautiful and spacious room and all this in an astonishing environment, on the campus of the University of Gastronomic Studies and close to a great Wine Cave and a wellness center. The small village of Pollenzo offers an interesting historic quarter and a very good restaurant, everything within 5 minutes walking distance.

    Room tip: First class hotel offers quiet rooms
    Date of stay: May 2016
    • Trip type: Travelled as a couple
      • Sleep Quality
      • Rooms
      • Service
    Thank justus v
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    La Corte Albert... A, Direttore at La Corte Albertina, responded to this reviewResponded 22 June 2016

    Dear guest,
    thank you very much for the nice words.
    We are very happy that your stay in Pollenzo spent in the best way.
    Come back to visit us soon...
    Best Regards from all the staff

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 April 2016

    The hotel is well located for those visiting the little lovely town of Pollenzo however I took issue with it's ties with the Slow Food Movement not really coming through in the quality and offerings of the hotel. For the price we paid I think they are taking advantage of their location but do have a lot of promise - I hope to see changes the hotel makes in future.

    Date of stay: April 2016
    • Trip type: Travelled as a couple
      • Value
      • Cleanliness
      • Service
    Thank Katharine S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    La Corte Albert... A, Direttore at La Corte Albertina, responded to this reviewResponded 14 May 2016

    Dear Katharine,
    thank you for your review. We are really happy to receive your feed back.
    We are taking into account your opinion to improve the quality of our structure and in these days we are carrying out some restoration works in the rooms that had already been planned.
    We hope to see you again in other future opportunities, so as to make you feel at home.
    Best regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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