I booked a bunk room at Mt Potts lodge, costing $110 for the night. During the night a high pitched piercing beep began to sound and lasted all night. It wasn’t the smoke detector, but an old system that was connected to underfloor heating. The room was super warm so I knew it was on as I didn’t have the heater running. There was no possibility to turn it off and after earplugs and pillows over my head didn’t work I even considered going to sleep in my car, but it was damn cold. The following morning I reported it to staff and said how I didn’t sleep and that I wanted some kind of compensation after showing her the fault. She heard the sound and commented that she had heard it before from the room I was in... She said she was not capable of making the decision to give me some type of refund. I asked for someone who could. She messaged another person and he came and looked. He said it wasn’t her fault (the staff member) after I said I want compensation for the worst night ever due to almost no sleep. It didn’t sound when he was there and he said it was the smoke detector, even though I had removed the battery earlier so knew it wasn’t. I was then told neither of them had the ability to compensate and that I would have to talk to the owner, who is very rarely there. I left my details and was told I would get a call or email. I specifically mentioned I would like to sort it out within a week. No call or email from anyone after 10 days. Very dissatisfied and a terrible way to treat customers given the circumstances. Nice location but pity the owner and staff who operate the tourism side of the station don’t show more care for customers. I will never stay there again and recommend people choose elsewhere.

We Booked a camping site for Saturday 13 March 2021. Mt Potts Lodge is a wonderful little hideaway tucked in the New Zealand's back country surrounded by breathtaking mountains and beautiful rivers.
Without a doubt we were very well looked after. I can truly say it's some of the best views in NZ.
The amenities were all so close to where we were camping it was so easy to roll out of bed and have a lovely hot shower!
We loved it so much, we really didn't want to go back to City where we live. If only we could’ve stayed longer we would’ve.
Ours hosts a gentleman called Philip and our lovely Russian lady called Rita they were friendly and extremely helpful.
Food available this evening was vegetarian pizza or a pepperoni really started to have one of each this was one of the best pizzas I’ve ever had.

Beautyful and quite place to stay. Localy and seasonal fresh food. Very delicious. Nice and clean bathroom. Only 5 min from LotR Edoras. Beautyful landscape - a must do!
Also a trip worth for people who don't know the LotR films.