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Reviewed 11 November 2018 via mobile

Well were do i start my apologies this could be a long one.I start by saying we were supposed to be going watching a tribute but the date and venue got changed should of read the signs there.But we decided to keep the booking has we had booked saver rate and couldn't get a refund.This hotel is undergoing major building work which i got a email off premier inn the week before even though works started july and scheduled to finish feb 2019 explaining that we shouldn't experience any disruption during our stay more on that issue.On check in we was greated by receptionist she went through the usual speal and off we went to our room which was on the second floor room 81.The rooms in this premier inn are dated and need bringing up to other premier inns tvs are smaller and not on wall, furnishings are not has others but it was fine oh the lamp shades not seen a duster for a while.We went out for a couple of drinks around Southport local Wetherspoons is cheap and good value.we had a drink at the brewers fayre next too premier inn which is quite expensive £7 for 2 pints with Wetherspoons charging £5.50.We also choose to had the meal deal at premier inn(brewers fayre)review seperate.After getting back to our room which wasn't late has weather was grim. We went to bed the beds are great but around 3am we was woken up by the sound of doors closing and around 5am onwards we was disturbed by the sound of glugging water all in all not a good night sleep.We decided to get up early due to noise so it was our intention to have a shower before breakfast so having put the shower on i noticed that the water wasnt going down the plug hole and backing up so that put short to that idea.we had breakfast again different review so we packed up and went to reception to check out were the receptionist was having a conversation with a member of the brewers fayre team and to be honest didn't seem interested in us.This is the first bad experience we have had at premier inn and the first time i have had to complain so i explained to the receptionist about our issues during the night regarding noise and the shower and water backing up but again didn't seem interested i have worked at premier inn and to me the good night guarantee was not upheld and we should of at least been told of the procedure if we wanted to pursue a refund.All in all not a good experience i would seriously think twice before returning to this premier inn.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank neilwilldiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2018 via mobile

Stayed here on the 9th November.

My friend and myself were woken up a number of times by other people. 12am. 2am. From 6am there was constant banging from other rooms so we had no choice but to get up.

Around 10am we tried having a shower as we both felt it would wake us up. However after running the hot water for 10 minutes only cold water came through. There was a small dark hair in the bath which we had to clean out ourselves.

When checking out we weren't asked how our stay had been and we felt like we were being kicked out of the door in a hurry.

Very dissapointed. I will not be returning to this establishment again.

Date of stay: November 2018
Trip type: Travelled with friends
Thank Sophie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2018

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 3 November 2018

Have stayed in this hotel 3 times now & although they had extensive works going on & the lift wasn't working along with problems with the room cards I would still highly recommend it.

It's conveniently located to lots of amenities & attractions, all within walking distance. The rooms are clean & have pretty much everything you need for a short stay. The staff were very polite & helpful as they even escorted people to their rooms whenever this was required because their key card system wasn't working properly. Nothing was too much trouble for them.

We've seen Janet the receptionist each time we've stayed here & she is very welcoming & bubbly - just the sort of person you want on the Front of House.

Room tip: All the rooms are quiet & peaceful but if you don't want to be disturbed by noise above then I guess the top floor would be ideal.
Date of stay: October 2018
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank VictoriaW2269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2018 via mobile

It's a standard type premier inn but cirtanly not the best I've stayed in by any means. We had a really long walk to our rooms and they are building an extension so the walks to rooms could get even longer. I also have stayed in many premier inns and have always had a buffet style breakfast. This was not the case hear. You are served at the table which is not how it is advertised.

Date of stay: October 2018
Trip type: Travelled with friends
Thank Sightseer23496740511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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