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Reviewed 25 November 2023

For $5800 per night we certainly expected more than was delivered. We had just arrived after 3 nights from their competition in Russell which way over delivered at a third the price.

The room: we booked a two bedroom unit with the understanding we would be upgraded. Well, it turns out we had already booked the highest category and they couldn’t upgrade to next level because it was full of employees of the new company Rosewood that is taking over.

The layout was poorly designed. To get to the primary bathroom from the primary bedroom you had to exit the bedroom and go through the common hallway. Who thought that was a good idea?

I bent down to tie my shoe on our third day and saw a belt sticking out from under the bed. It didn’t belong to us. Which means for three days at least the house keeping staff had missed it. Gross.

There were only three towels in the bathroom so when you get caught in a rain storm and need to dry off (we did) there weren’t towels to use for showering with after.

The food: so bad our first night that instead of going back to the property for lunch after our excursion we looked around for any alternative. We didn’t find anything so had lunch at Kauri Cliffs and it was reasonable. Dinner that night was significantly better than the first night.

The service: everyone seemed to be trying hard but with the exception of the true professionals like Sebastian (food and beverage manager) and James (guest services) they really didn’t get what five star service should be.

In summary: beautiful property with potential but wildly overpriced for what you currently get particularly when you compare to the alternatives in the area.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank uwomba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robertson Lodges, Marketing at Rosewood Kauri Cliffs, responded to this reviewResponded 24 January 2024

Dear uwomba, I am disappointed to read of your experience at Rosewood Kauri Cliffs. I welcome you to please contact me directly to discuss your concerns further.

Warm regards,

Brad Murray
Director of Operations
E: brad.murray@rosewoodhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2023

We visited the lodge recently for 4 nights on our honeymoon across New Zealand. We were blown away at how amazing the property was and how personable the staff was. The golf was first class. We would highly recommend this property to anyone who truly needs some relaxation while taking in the views, private beaches, and the 6000 acres of private land the lodge has to explore. This was the highlight of our 12 day trip.

Date of stay: September 2023
Review collected in partnership with this hotel
Thank Kevin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2023

Beautiful exclusive lodge, with a stunning location. Golf course challenging. Fantastic dining experiences with friendly and knowledgeable staff. Lovely property to explore. Highly recommend for a relaxing break

Date of stay: August 2023
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank 546shelleyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2023

As a professional travel writer for 30 years this was one of my finest stays anywhere-- the lodge is exemplary in everything it takes on and the golf course was a delight, the people warm and sincere, the location beautiful beyond description. Don't miss pink beach.

Date of stay: September 2023
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Jeff W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2023

Want to celebrate something special to you is where the 'Cliffs' excel. They make you feel very unique and in all ways make you trip there, for whatever reason, a memorable occasion. And it is those outstanding events that plant a special memory in your mind where many others simply blur!

Date of stay: August 2023
Review collected in partnership with this hotel
Thank bwucee0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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